Under the direction of the Administrator, the Director of Housekeeping is responsible for the daily operations of the housekeeping department, including staffing, supply ordering and supervision. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.
ESSENTIAL DUTIES/RESPONSIBILITIES:
A. Role Responsibilities – Job Knowledge/Duties:
- Attends all mandatory in-services by employee’s anniversary date
- Acts appropriately under the direction of the Administrator and acts as an active member of the interdisciplinary team
- Demonstrates ability to adjust to changes in shift assignments to meet facility needs
- Communicates and observes the Corporate Compliance Program effectively and complies with Code of Conduct when performing work functions
- Other duties as assigned by the Administrator
B. Role Responsibilities - Administrative Duties:
- Supervises staff and assists with all aspects of cleaning and maintaining the facility interior and grounds; ensures residents; rooms are safe, comfortable, and maintained in an attractive manner and that residents’ personal items are safeguarded
Trains, evaluates, counsels, and disciplines housekeeping personnel
- Assists in the recruitment, interviewing, and selection and termination of housekeeping personnel
- Ensures cleaning schedules are followed and coordinates daily housekeeping services with other departments
- Develops long range, short range and daily plans for the housekeeping service of the facility
- Maintains pertinent records, manages budgets and supplies, and functions as a working supervisor in all areas of responsibility as the department’s budgeted hours and workload
- Supervises housekeeping personnel and schedules adequate coverage. Assigns duties and evaluates work performance, as necessary
- Prepares requisitions for all necessary supplies and equipment and submits these to the Administrator with an emphasis on inventory control
C. Role and Responsibilities – Interpersonal Skills
- Is aware of, and adheres to, Resident’s Bill of Rights and Confidentiality of Resident Information
- Interacts with resident and family members, co-workers, clinical and ancillary staff in non-judgmental, supportive and calm manner
- Addresses resident and family satisfaction issues immediately by reporting them to the Supervisor in a professional manner
- Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level they are currently functioning
- Is aware of the Resident Abuse Reporting Law
- Participates as assigned in the orientation of new staff and demonstrates a positive, helpful and enthusiastic attitude
- Creates and maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment throughout the facility
- Maintains a productive working relationship with other department directors
D. Role Responsibilities – Safety:
- Demonstrates ability to locate emergency equipment (i.e. fire extinguisher)
- Understands and can demonstrate knowledge of role in Fire and Disaster drills
- Uses facility equipment safely
- Follows established fire, disaster, and evacuation policies and procedures
- Makes scheduled rounds, checks equipment, and checks for hazards
- Recognizes, removes, and/or reports potential hazards
- Assumes the responsibility for obtaining/maintaining material safety data sheets (MSDSs) for hazardous chemicals in the housekeeping department
- Ensures that housekeeping personnel follow established safety regulations in the use of equipment and supplies at all times
E. Role Responsibilities – Infection Control:
- Demonstrates proper hand washing techniques and ensures all housekeeping personnel follow established hand-washing procedures
- Ensures glove usage, when necessary
- Disposes of waste properly and ensures that housekeeping personnel follow established policies governing the use/disposal of personal protective equipment and disposal of infectious wastes
- Reports occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with facility and governmental policies and procedures governing accidents and incidents
- Ensures all personnel performing tasks that involve potential exposure to blood, body fluids, or hazardous chemicals participate in appropriate in-service training programs prior to performing such tasks
F. Role Responsibilities – Resident Care/Dignity:
- Ensures understanding of and compliance with all rules regarding residents’ rights
- Addresses residents in a respectful manner and knocks before entering resident’s rooms
- Ensures housekeeping personnel comply with residents’ personal and property rights
- Maintains confidentiality of resident information
EDUCATION/EXPERIENCE:
- High School graduate preferred, or experience in a related field
- Possesses strong experience in the ability to supervise others
- Successfully completes facility conducted orientation, mandatory training and in-service programs
- Must meet health assessment requirements, including two stage Mantoux skin test
- Must be capable of performing the essential functions of the job, with or without reasonable accommodations
- Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required
PHYSICAL REQUIREMENTS:
“Occasionally” equals approximately 1% to 33% of the workday, “Frequently” equals approximately
34% to 66% of the workday, and “Continuously” equals approximately 67% to 100% of the workday.
(Typical full-time workday is 7.5-8 hours).
- Job Requirements: Hours Per Day: a) Sit 1 to 2 hours b) Stand 4 to 6 hours c) Walk 4 to 5 hours
- Movements: Frequency:
a) Bend/Stoop Frequently b) Squat/Crouch/Kneel Frequently c) Crawl Occasionally d) Reaching Frequently e) Balancing Frequently f) Pushing/Pulling Frequently g) Climbing Occasionally
- Weight Carried/Lifted: Frequency: a) Up to 34 pounds Frequently b) 35 to 50 pounds Frequently c) 51 to 100 pounds Occasionally with assistance* d) 100 + pounds Rarely with assistance*
- Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post- disaster, etc.)
- Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses
- May be subject to the handling of and exposure to hazardous chemicals
- May be necessary to assist in the evacuation of residents during emergency situations
- Assistance can include mechanical devices, equipment or human assistance.
I have read this job description and fully understand the requirements set forth therein. I hereby accept the position of Director of Housekeeping and agree to perform the identified essential functions in a safe manner and in accordance with the facility’s established procedures. The above job description is intended to describe the general nature and level of work required of this position. This is not meant to be an exhaustive list of all requirements, duties and skills required. This organization reserves the right to revise the essential position functions as the need arises.
I understand that as a result of my employment, I may be exposed to blood, body fluids, infectious diseases, the contaminants (including tobacco smoke), and hazardous chemicals and that the facility will provide to me instructions on how to prevent and control such exposures.
I understand that my employment is at-will, and thereby understand that my employment may be terminated at-will either by the facility or myself and that such notice can be made with or without notice. I have received, read and understand this job description and I am able to fulfill these responsibilities. I also understand that this is not a contract or legal document.
