Top 74 Quality assurance lead Jobs in Vinton, Va

DIRECTOR OF CUSTOMER EXPERIENCE
FOOT LEVELERS LTD —Roanoke, VA
- $100,000 - $150,000 a year
- Full-time
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
2d
Production Supervisor - 1st Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Leadership
- Disability insurance
- Health insurance
Quick Apply
14d
Facilities Manager- Remote and must live in Roanoke, VA, Lynchburg, VA or Winston-Salem, NC
CBRE —Roanoke, VA
- $120,000 a year
- Full-time
- Basic math
- Mid-level
- Driver's License
14d
General Manager of Non-Emergency Services
HOSPITAL TO HOME LLC —Roanoke, VA
- $65,000 - $75,000 a year
- Weekends as needed
- Travel
- Organizational skills
- Senior level
Quick Apply
8d
Manager Manufacturing Shift Quality Assurance
Coca-Cola Consolidated, Inc. —Roanoke, VA
- 5 years
- Mid-level
- Analysis skills
- Employee stock purchase plan
- Health insurance
Executive Chef
Confidential —Roanoke, VA
- $55,000 - $62,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
8d
Production Supervisor - 3rd Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Leadership
- Disability insurance
- Health insurance
Quick Apply
Production Supervisor - 2nd Shift
KIK Consumer Products —Salem, VA
- $75,000 - $85,000 a year
- Overtime
- Sanitation
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
14d
Logistics Supervisor
Quest Diagnostics —Salem, VA
- From $60,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- English
- Employee stock purchase plan
- Disability insurance
Quick Apply
Quality Assurance Manager - Roanoke
CES Consulting —Salem, VA
- Full-time
- Analysis skills
- Senior level
- Leadership
Regional Business Office Manager
MFA Consulting —Roanoke, VA
- $75,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
3d
Program Manager - Navy Design Quality Control
Burns & McDonnell —Roanoke, VA
- $135,000 - $380,000 a year
- Full-time
- Up to 50% travel
- Engineering
- Travel
- 401(k)
- Employee stock ownership plan
Audit Senior Associate
Brown Edwards —Roanoke, VA
- $60,000 - $95,000 a year
- Full-time
- CPA
- Research
- Office
- Profit sharing
- Health savings account
Quality Assurance Manager
McAirlaid's, Inc. —Rocky Mount, VA
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
8d
Phlebotomy Trainee
Quest Diagnostics —Roanoke, VA
- $18 an hour
- Full-time
- English
- Military encouraged
- Organizational skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
Assistant Field Operations Manager
SUPERIOR PAVING CORP. —Salem, VA
- $60,000 - $75,000 a year
- Overtime
- Construction site
- Computer literacy
- English
Production Quality Assurance and Control Technician II
Johnson Controls —Salem, VA
- $17.30 - $25.90 an hour
- Full-time
- Microsoft Excel
- Schematics
- English
Quality Assurance Assist
McAirlaid's, Inc. —Rocky Mount, VA
- $15.25 - $19.00 an hour
- 12 hour shift
- SharePoint
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Phlebotomist II Site Lead
Quest Diagnostics —Roanoke, VA
- $21.50 - $25.54 an hour
- Overtime
- Clean driving record
- Management
- English
- Employee stock purchase plan
- Disability insurance
Quick Apply
Quality Technician
North American Specialty Laminations LLC —Roanoke, VA
- Full-time
- Microsoft Outlook
- Management
- Research
Quick Apply

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quality assurance lead jobs near vinton, va

DIRECTOR OF CUSTOMER EXPERIENCE

FOOT LEVELERS LTD -
Roanoke, VA

Quick Apply

Job Details

Full-time
$100,000 - $150,000 a year
2 days ago

Qualifications

Customer communication

Full Job Description

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.

This is a strategic, operational, and people-focused leadership role with responsibility across Customer Service, Inside & Outside Sales, and Technical Support. You'll work with a high-performing Customer Experience organization by bringing together the right people, processes, technology, training, and data.

We're looking for a leader who can deliver an outstanding customer experience today while helping us build what's next. You'll modernize how our teams work through smarter processes, automation, AI-enabled tools, knowledge management, analytics, and structured training—all while keeping our commitment to Love and Service at the center of the customer experience.

What You'll Lead

Customer Experience Strategy & Leadership

Lead and develop Customer Service, Sales, and Technical Support teams and their leaders.
Create an environment of accountability, development, collaboration, and high performance.
Partner with senior leadership to align Customer Experience priorities, policies, systems, and practices with broader business objectives.
Maintain a strong connection to our customers through calls, events, seminars, and time in the field.
Translate customer and employee insights into meaningful improvements across the organization.

Technology, AI & Innovation

Own and continuously improve the Customer Experience technology ecosystem.
Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call-recording, quality-assurance, workforce-management, and customer-communication technologies.
Identify opportunities to automate routine work and simplify employee workflows.
Evaluate and implement AI-enabled capabilities such as virtual agents, agent-assist tools, automated communications, knowledge retrieval, interaction summarization, and workflow automation.
Lead adoption and change management as new technologies and processes are introduced.

Training, Coaching & Team Development

Build and own a comprehensive Customer Experience training and development program.
Establish structured onboarding and role-based training for new employees.
Develop ongoing product, sales, service, systems, and technical education.
Establish effective call coaching, quality calibration, scripting, objection handling, knowledge checks, and certification programs.
Create repeatable resources and documentation that make knowledge easy to find and share.
Measure the impact of training through employee performance and customer outcomes.

Customer Growth & Engagement

Develop proactive strategies to get, keep, and grow customers.
Partner with Sales, Marketing, and Growth on customer onboarding, first-purchase follow-up, reorder, reactivation, cross-sell, retention, and outbound engagement programs.
Use customer segmentation to develop appropriate service and outreach strategies.
Help Customer Experience teams identify opportunities to deepen relationships and increase customer utilization of Foot Levelers products, technology, programs, and resources.
Ensure customer programs and promotional initiatives are executed effectively and deliver a strong customer experience.

Data, Performance & Continuous Improvement

Establish and maintain a Customer Experience scorecard with clearly defined KPIs.
Use customer, sales, employee, and operational data to identify trends, opportunities, performance gaps, and root causes.
Track measures such as customer satisfaction, response time, service level, first-contact resolution, call quality, conversion, reorder behavior, retention, reactivation, productivity, revenue influence, and training effectiveness.
Develop and maintain Standard Operating Procedures for core Customer Experience processes.
Continuously simplify workflows, reduce manual work, and eliminate customer friction.

What You'll Bring

Demonstrated leadership experience in Customer Experience, Customer Service, Contact Center, Inside Sales, Technical Support, or a related customer-facing organization.
Experience leading and developing both frontline employees and supervisors/managers.
Strong ERP and CRM experience; NetSuite experience is strongly preferred.
Experience managing modern contact-center technologies such as telephony, IVR, ticketing/case management, call recording, quality assurance, workforce management, and knowledge management.
Experience implementing technology and leading process improvement initiatives.
Practical experience with automation, conversational AI, virtual agents, agent-assist tools, or other AI-enabled Customer Experience technologies is strongly preferred.
Demonstrated experience building onboarding, training, coaching, and professional-development programs.
Strong understanding of customer lifecycle management, retention, reactivation, and growth strategies.
Strong analytical skills and experience leading teams through KPIs, dashboards, and performance metrics.
Experience with EOS or a comparable organizational accountability framework is preferred.
Strong change-management skills and the ability to drive adoption of new processes and technologies.
Exceptional written, verbal, presentation, and interpersonal communication skills.
A collaborative, high-energy leadership style and the ability to manage multiple priorities in a fast-moving environment.

Quick Apply

Refine Your Search

quality assurance lead jobs in vinton, va

DIRECTOR OF CUSTOMER EXPERIENCE

Production Supervisor - 1st Shift

Facilities Manager- Remote and must live in Roanoke, VA, Lynchburg, VA or Winston-Salem, NC

General Manager of Non-Emergency Services

Manager Manufacturing Shift Quality Assurance

Executive Chef

Production Supervisor - 3rd Shift

Production Supervisor - 2nd Shift

Logistics Supervisor

Quality Assurance Manager - Roanoke

Regional Business Office Manager

Program Manager - Navy Design Quality Control

Audit Senior Associate

Quality Assurance Manager

Phlebotomy Trainee

Assistant Field Operations Manager

Production Quality Assurance and Control Technician II

Quality Assurance Assist

Phlebotomist II Site Lead

Quality Technician

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