Top 15 Guest relations manager Jobs in Virgin Islands

Guest Relations Manager
Marriott International, Inc —St Thomas, VI
- $61,000 - $77,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
14d
General Manager, Resort & Marina
Sapphire Beach Resort and Marina —St Thomas, VI
- $100,000 - $120,000 a year
- Weekends as needed
- Background check
- HVAC
- Contracts
- AD&D insurance
- Health insurance
Quick Apply
14d
Property Operations Manager
ISLAND TIME WATERSPORTS CARIBBEAN LLC —St Thomas, VI
- $60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to lift 50 pounds
Hotel Assistant General Manager
Harborside Corporation —St Thomas, VI
- Full-time
- 5 years
- Basic math
- Ability to lift 50 pounds
Quick Apply
Director - Human Resources
Marriott International, Inc —St Thomas, VI
- Full-time
- Bachelor's degree
- US work authorization
- Business Administration
Manager - Laundry
Marriott International, Inc —St Thomas, VI
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Director of Sales
Marriott International, Inc —St Thomas, VI
- Full-time
- 6 years
- Marketing
- Hotel
- On-the-job training
Multi-Site Chief Engineer
Margaritaville —St Thomas, VI
- Email
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Paid holidays
Quick Apply
Slot Attendant
Caravelle Hotel and Casino —Christiansted, VI
- $12 an hour
- Part-time
- Customer service
- Computer literacy
- Basic math
- COVID-19 protective measures
- 401(k)
Quick Apply
Prep Manager
The Easterly [St. Thomas] —St Thomas, VI
- Full-time
- Ability to walk for extended periods
- Mid-level
- Mentoring
- AD&D insurance
- Health insurance
Quick Apply
8d
Bar Manager
The Easterly [St. Thomas] —St Thomas, VI
- Weekends as needed
- Bar
- Sales
- Computer literacy
- AD&D insurance
- Health insurance
Quick Apply
8d
Restaurant Unit Manager - St. Croix, USVI
Concessions International St Croix LLC —Christiansted, VI
- Basic math
- English
- Mid-level
Quick Apply
Assistant Manager - Hibiscus Café and Bar- USVI Airport
Concessions Intl of the USVI JV —St Thomas, VI
- Bar
- Basic math
- English
Quick Apply
Associate Restaurant Manager
Taco Bell —United States
- Sales
- Cooking
- Mid-level
Quick Apply

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guest relations manager jobs near virgin islands

Guest Relations Manager

Marriott International, Inc -
St Thomas, VI

Apply Now

Job Details

Full-time
$61,000 - $77,000 a year
14 days ago

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26093981
Job CategoryRooms & Guest Services Operations
Location6900 Great Bay, St Thomas, Virgin Islands, United States, 00802
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $61,000 - $77,000 Annually

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest relations manager jobs in virgin islands

Guest Relations Manager

General Manager, Resort & Marina

Property Operations Manager

Hotel Assistant General Manager

Director - Human Resources

Manager - Laundry

Director of Sales

Multi-Site Chief Engineer

Slot Attendant

Prep Manager

Bar Manager

Restaurant Unit Manager - St. Croix, USVI

Assistant Manager - Hibiscus Café and Bar- USVI Airport

Associate Restaurant Manager

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