Job Summary:
Deliver end‑to‑end HR operational services in processes like recruitment, benefits administration, and compliance reporting. Advise leaders and employees on HR matters, fostering a positive work environment and enhancing employee experience and organizational effectiveness.
Essential Responsibilities:
Recruitment & Workforce Planning
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Lead full-cycle recruitment activities for positions across the region, partnering with business leaders and hiring managers to identify talent needs and ensure timely filling of vacancies.
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Develop and execute recruiting plans, sourcing strategies, and talent pipelines to attract qualified candidates aligned with organizational workforce requirements.
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Represent the organization at career fairs, university events, networking activities, and community outreach initiatives to identify and engage prospective candidates.
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Screen candidates, coordinate interviews, facilitate the selection process, and provide guidance to hiring managers throughout the recruitment lifecycle.
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Maintain accurate recruitment records and documentation in accordance with organizational standards and regulatory requirements.
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Partner with the appropriate Immigration and Compliance functions to verify eligibility to work in the United States and ensure compliance with employment authorization requirements.
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Support workforce planning initiatives by providing talent market insights and staffing recommendations to business leaders.
Orientation and Onboarding
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Coordinate and administer employee orientation and onboarding processes to ensure a positive new hire experience.
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Facilitate completion of new hire documentation, system access, benefits enrollment guidance, and policy acknowledgements in accordance with organizational standards.
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Partner with hiring managers and leadership to support role specific onboarding activities and timelines.
Employee-Employer Relations
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Provide guidance and support to managers on employee relations matters, ensuring application of disciplinary policies, company procedures, and compliance with local and federal employment regulations.
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Assist with the management of and resolution of employee relations issues and workplace concerns, including investigations, facilitating conflict resolution, and recommending actions to promote fair treatment and a positive work environment
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Support the HR efforts to promote a healthy employer-employee relationship climate by advising leadership, delivering training on HR policies and practices, and fostering a culture of compliance, respect, and employee engagement.
Employee Engagement
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Support the implementation of employee engagement initiatives and action plans in collaboration with business leaders and HR partners.
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Assist in the coordination of employee surveys, feedback tools, and engagement related communications.
Government Reporting
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Prepare, coordinate, and submit required labor statistics, surveys, and reports to government agencies in compliance with applicable local and federal laws, including OSHA and other regulatory requirements.
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Ensure accuracy, timeliness, and completeness of data used for external reporting and audits.
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Maintain documentation supporting regulatory submissions and respond to requests for information from internal and external stakeholders.
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Stay informed of changes in reporting requirements and support organizational compliance efforts as needed.
Record Maintenance
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Ensure compliance with record retention requirements through the accurate maintenance of human resources personnel files
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Support internal audits, inspections, and requests for personnel documentation as required.
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Ensure compliance with data privacy, confidentiality, and information security standards related to employee records.
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Manage the digitization, organization, and secure storage of employee personnel files to support data integrity and accessibility.
Additional Responsibilities:
Perform other duties as assigned.
Independence of Judgment:
The degree of judgement is related to identification and definition of new problems of moderate complexity.
Supervisory Responsibilities
This position has no direct supervisory responsibilities.
Competencies:
Strong written and verbal communication for reports, presentations, in Spanish and English.
Prioritize tasks, manage deadlines, and coordinate resources effectively.
Handle sensitive financial and personnel information responsibly.
Ability to use Microsoft Office tools, banking software, data security protocols, and digital platforms.
Respond to changing regulations, market conditions, and organizational needs.
Understand and respond to internal and external client needs.
Knowledge of laws, regulatory compliance and other financial regulations.
Anticipate and provide service excellence to both internal and external customers.
Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services.
Deliver clear, effective communication and take responsibility for understanding others.
Understand how the organization works, including current and future policies, practices, and trends.
Identify problems and conduct appropriate analysis involving others to search for the best solution.
Take initiative and assume personal accountability for goals, outcomes, and deadlines.
Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term views and share with others the vision and the organization path ahead.
Provide direction and leadership to help teams achieve goals and operate cooperatively.
Demonstrate curiosity for learning and performs activities to make the most of their skills and boost potential in self and others.
Create a view of change as an opportunity and inspire others. Look for new ways to experiment with new ideas and approaches.
Impact of Errors:
The impact of errors of this position could affect other department activities or external services, essential activities of administrative, operational or business nature that have a considerable economic impact.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.
Minimum Requirements:
3 - 5 years Relevant Human Resources experience. Human Resources Management, or Business Administration (with concentration in Human Resources, Management, or Organizational Development), Management, Labor Relations, Industrial Relations, or a closely related field. An equivalent combination of education and directly relevant human resources experience may be considered in lieu of the required degree. SHRM CP or other recognized HR professional certifications preferred.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
EQUAL EMPLOYMENT OPPORTUNITTY EMPLOYER
