WELLGREENS DELIVERY DRIVER
JOB DESCRIPTION
Position Overview
The Delivery Driver at Wellgreens Delivery will transport customer orders, maintain accurate cash counts, and assist with inventory and fulfillment as needed. This role requires an independent customer-focused individual who can provide exceptional customer service, drive safely and efficiently, while maintaining Wellgreens service standards.
Duties and Responsibilities
Responsibilities include, but are not limited to:
- Close a cash register at the end of shift/Accurate cash drops at end of shift
- Ask for feedback on provided services and resolve client's complaints
- Maintain delivery schedule based on incoming orders from dispatch
- Cleaning Delivery Vehicle
- Assist with loading and unloading product from warehouse inventory to vehicle
- Perform regular vehicle checks before and after each day's shift
- Maintain an organized record of customer transactions throughout shift
- Willingness to jump between tasks and assist in different departments
- Not limited to the above tasks
- Deliver an exceptional customer experience in a welcoming and professional manner
- Provide seamless delivery interactions with customers: verifying patient ID’s, processing payment, and proactively resolving customer complaints
- Maintain accurate records during shifts, customer transactions, cash counts, delivery instructions, etc.
- Utilize GPS navigation to maintain delivery schedule based on routing from dispatch
- Load, transport, and deliver cannabis orders in a safe and timely manner
- Provide troubleshooting and support to dispatch and patients as needed
- Perform regular vehicle checks including cleanliness before and after each day’s shift
- Use POS system to process orders, log notes, and payments
- Comfortable with security demands of the position; going to customer’s homes or business alone and possibly at night
- Cash Handling
- Assist with side work, stocking, organizing inventory, and maintaining cleanliness throughout the store.
- A minimal understanding of cannabis products and the cannabis industry preferred but not required
- Maintain compliance with all local, state, and federal cannabis regulations
- Understand and follow Medical vs. Recreational sales guidelines, weight limits, and age restrictions
- Build product knowledge, including cannabinoids, terpenes, and methods of consumption
- Demonstrate strong attendance and reliability
- Be a positive, proactive team player who works well with others
- Perform other duties as assigned by Shift Leads, Managers, or Supervisors
Qualifications
- Clean Driving History and Valid Driver's License (REQUIRED)
- Familiar with GPS navigation (Waze, Google Maps, Etc.)
- Comfortable with security demands of the position; going to customer's homes or business alone and possibly at night.
- Age Requirement: 25+ (Per Insurance Policy)
- License/Certification: Driver’s License (Required)
- Other: Clean Driving Record & Clean Criminal Record (Required)
- Experience: 1 year in a delivery driver role and 1 year cash handling experience required
- Skills: Proficient with POS systems, excellent verbal communication, strong problem-solving skills
- Cannabis Knowledge: Familiar with cannabis products, regulations, and customer sales techniques
- Other: High tolerance for phone-based interaction, familiarity with GPS navigation
- Ability to meet and uphold all WELLGREENS standards
Skills and Attitudes
- Must be motivated, hardworking, and passionate about cannabis and customer service
- Positive, professional demeanor that creates a welcoming atmosphere for all customers
- Strong multitasking skills with the ability to manage multiple responsibilities in a fast-paced environment
- Attention to detail, accuracy, and organization
- Excellent communication and interpersonal skills
- Able to remain calm, flexible, and solutions-oriented under pressure
- Demonstrates good judgment and professionalism at all times
- Follows directions thoroughly and adapts to evolving procedures and customer needs
- Works collaboratively with team members and management
- Reliable and punctual with strong work ethic
- Willing to learn and grow in a team-oriented environment
Schedule and Availability
- 35-40 hours per week
- Weekend and Holiday availability is required
- Regular days off will typically fall between Monday and Thursday
- Work schedules are released two weeks in advance
- Scheduled hours and days off are subject to change based on business needs and management discretion
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
- Ability to carry boxes, products, and other necessary store related items.
- Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms.
- Capable of working in a fast-paced and sometimes high-stress retail environment
- Must be available to work days, nights, weekends, and holidays as needed
- Requires medium physical work, including repetitive motions and occasional lifting of objects up to 50 pounds
- Must be available to work full-time hours (35 to 40 hours per week)
Environmental Conditions
- Occasional work in small or enclosed spaces
- Regular cleaning and maintenance of various areas of the facility, including sales floor, bathrooms, and staff break areas
- Tasks may include dusting, sweeping, mopping, and wiping down counters, doors, and windows
- Exposure to cleaning products and standard retail environmental conditions
Benefits
- Health Benefits (Company Contribution)
- Paid Sick Leave
- 401k Program
- Monthly snack allowance for the team
- Employee Discount
- Monthly Sample Bag
- Incentives
- Holiday pay
Compensation: $17.50 per hour + TIPS
Equal Employment Opportunity Policy
WELLGREENS is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any kind based on race, color, religion (including religious dress and grooming practices), national origin, ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, registered domestic partner status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age (40 and over), military or veteran status, protected medical leaves, political affiliation or opinion, or any other characteristic protected under federal, state, or local law.
This policy applies to all employment practices at WELLGREENS, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and other terms and conditions of employment.
WELLGREENS complies with all federal and California laws regarding individuals with disabilities. We will provide reasonable accommodations to qualified applicants and employees with disabilities unless doing so would cause undue hardship. If you need accommodation to participate in the application process, to perform essential job functions, or to receive other employment benefits, please contact our Human Resources department.
Our Commitment to Diversity, Equity, and Inclusion
At WELLGREENS, we believe that diversity, equity, and inclusion make us stronger as a company and as a community. We are committed to building a team that reflects the diversity of California and the customers we serve.
We welcome candidates from all backgrounds and experiences. We strive to foster an inclusive, respectful workplace where everyone can thrive and contribute their best work. We are dedicated to creating equal opportunities for all employees and applicants and actively promote an environment of belonging, growth, and respect.
Pay: $17.50 per hour
Benefits:
- 401(k)
- Health insurance
- Paid sick time
Experience:
- cannabis retail: 1 year (Preferred)
- Delivery driver: 1 year (Preferred)
- Cash handling: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
