Top 270 Customer service supervisor Jobs in Waco, Tx

Parts Operations Supervisor - Heavy Duty Truck Dealership
Confidential —Waco, TX
- From $27 an hour
- Full-time
- Dealership
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
1d
Client Service Manager
AccentCare —Waco, TX
- $42,000 - $43,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
12d
Parts Customer Service Lead
Time Manufacturing Company —Waco, TX
- $28 - $30 an hour
- Overtime
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
Manufacturing Supervisor I
AbbVie —Waco, TX
- $75,000 - $142,500 a year
- Full-time
- Customer service
- Writing skills
- Engineering
- Paid holidays
- Health insurance
14d
Customer Service Advisor
RDO Equipment Co. —Hewitt, TX
- $80,000 - $100,000 a year
- Mid-level
- US work authorization
- Leadership
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Nicole Omo - State Farm Agent —Waco, TX
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- 401(k) matching
Quick Apply
CUSTOMER SERVICE REP~S2260B~7373
Packaging Corporation of America —Waco, TX
- $40,320 - $50,400 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
13d
Manufacturing Supervisor II
AbbVie —Waco, TX
- $84,500 - $162,000 a year
- Full-time
- Engineering
- Mid-level
- Leadership
- Paid holidays
- Health insurance
8h
Fulfillment Operations Supervisor
Cogency Global —West, TX
- $60,000 - $65,000 a year
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
4d
Warehouse Supervisor
Keurig Dr Pepper —Waco, TX
- $65,000 - $74,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Mileage reimbursement
- Paid parental leave
8d
Site Supervisor
PalAmerican Security —Waco, TX
- $22.00 - $23.50 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
12d
Customer Service
Central National Bank —Woodway, TX
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Health insurance
- Dental insurance
Customer Onboarding Manager
AxisCare —Waco, TX
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
Uzin Utz North America —Waco, TX
- $80,000 - $100,000 a year
- Oracle
- 5 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Front of House Supervisor (part time)
Topgolf —Waco, TX
- Part-time
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
3d
Customer Service Representative
Motion Industries (MOT) —Waco, TX
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
14d
Customer Service Representative
Support Services Group United States —Waco, TX
- Full-time
- Bilingual
- High school diploma or GED
- Typing
Quick Apply
Inventory Supervisor
Riot Platforms —Waco, TX
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d
Online Order Filling Team Supervisor
Walmart —Bellmead, TX
- $19.50 - $32.50 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Program Supervisor I/Peer Service Coord.
Heart of Texas Behavioral Health Network (Previously known as Heart of Texas MHMR) —Waco, TX
- $18.17 an hour
- Full-time
- Military
- Mid-level
- Master's degree
- Paid holidays
- Disability insurance
6d

I want to receive the latest job alert for customer service supervisor in waco, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service supervisor jobs near waco, tx

Manufacturing Supervisor jobs in Waco, TX

Customer Service Manager jobs in Waco, TX

Warehouse Supervisor jobs in Waco, TX

Customer Service Representative jobs in Waco, TX

Onboarding Manager jobs in Waco, TX

Site Supervisor jobs in Waco, TX

Inventory Manager jobs in Waco, TX

Diesel Technician jobs in Waco, TX

Firearms Manufacturing jobs in California

Manufacturing Supervisor jobs in Sparks, NV

Manufacturing Supervisor jobs in Middletown, NY

Manufacturing jobs in San Jose, CA

Manufacturing Supervisor jobs in South Bend, IN

Manufacturing Supervisor jobs in Clark County, WA

Customer Service Representative jobs in Upper Marlboro, MD

Customer Service Representative jobs in Jackson, TN

Remote Customer Success jobs in Dallas, TX

Fully Remote Non Customer Service jobs in Dallas, TX

Outside Sales Representative jobs in Houston, TX

Customer Service Representative jobs in Rockford, IL

Parts Operations Supervisor - Heavy Duty Truck Dealership

Confidential
Waco, TX

Quick Apply

Job Details

Full-time
From $27 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Computer operation
Customer communication
Staff supervision
Team supervision
Interpersonal skills
Attention to detail
Automotive parts sales
Organizational skills
Technical Proficiency
Time management

Full Job Description

A well established Heavy Duty Truck Dealer located in Waco, TX seeks a Parts Operations Supervisor. The Parts Operations Supervisor is responsible for coordinating and overseeing the daily operational activities of the Parts Department. This position serves as the primary day-to-day leader for parts counter personnel and parts delivery drivers and helps ensure that parts operations are organized, efficient, accurate, and responsive to both internal and external customers.

This is a hands-on position. Although direct customer parts sales are not the primary responsibility, the Parts Operations Supervisor must possess strong parts knowledge and be capable of assisting customers and handling counter responsibilities when staffing or business conditions require.

Essential Duties and Responsibilities

Daily Operations of the Parts Department

Provide daily supervision, direction, and workflow management for parts counter personnel.
Oversee the parts sales counter and customer lobby to ensure customers are assisted promptly and professionally.
Assign and prioritize work for counter personnel based on customer, shop, and operational needs.
Monitor workload throughout the day and adjust assignments as necessary.
Support the Parts Manager in maintaining departmental processes, standards, and accountability.
Monitor open parts tickets and ensure outstanding transactions are researched and resolved in a timely manner.

Parts Delivery Operations

Provide daily supervision and direction to parts delivery drivers.
Coordinate urgent or special deliveries when necessary.
Promote driver accountability, efficiency, professionalism, and customer service.

Service Department Coordination

Serve as the primary point of communication between the Service Department/shop and the parts counter.
Receive and route parts requests from technicians and Service Department personnel to the appropriate counter personnel for processing.
Monitor outstanding shop parts requests and help ensure they are addressed in a timely manner.
Ensure core credits are properly issued on applicable repair orders and Monitor outstanding cores from repair orders and ensure cores are returned to the Parts Department for processing.

Ordering & Backorder Management

Prepare and submit daily orders to suppliers
Monitor order confirmations, shipping status, backorders, shortages, and estimated availability.
Communicate relevant order-status information to parts personnel, Service Department personnel, and other employees as necessary.
Review customer backorder reports regularly and follow up on outstanding items.

Inventory Receiving & Control

Ensure incoming inventory is received accurately and promptly into the dealership management system.
Monitor reports for inventory with missing or incorrect bin locations and ensure issues are corrected.
Assist in maintaining accurate inventory records and identifying inventory discrepancies.

Discrepancies, Credits & Returns

Research and submit discrepancy claims to suppliers when shortages, shipping errors, pricing discrepancies, damaged products, or other issues occur.
Track submitted discrepancy claims through completion.
Verify that expected credits are received and follow up on unresolved claims.
Process inventory return paperwork in accordance with dealership and supplier requirements.

Sales Opportunity Management

Use dealership systems, supplier resources, sales history, customer information, and other available tools to identify additional parts sales opportunities.
Communicate identified opportunities to appropriate parts sales personnel and assist with follow-up when necessary.
Proactively identify recurring customer needs, stocking opportunities, and other ways to improve parts availability and sales.

Communication & Administration

Monitor and manage a high volume of incoming email and electronic communications.
Prioritize time-sensitive requests and ensure appropriate follow-up.
Communicate effectively with customers, technicians, service advisors, parts personnel, drivers, vendors, and dealership management.

Required Skills & Qualifications

Previous heavy-duty truck, automotive, equipment, or related parts experience required.
Previous supervisory, lead, or team leadership experience preferred.
Strong organizational and time-management skills.
Strong attention to detail and commitment to accuracy.
Ability to effectively direct and coordinate the work of others.
Strong verbal and written communication skills.
Comfortable working extensively with computers, email, dealership management systems, electronic catalogs, and reporting tools.
Ability and willingness to learn new computer programs, systems, and processes.
Ability to work independently while also functioning as a team player.
Ability to remain organized and professional in a fast-paced environment with frequent interruptions.

The ideal candidate will be exceptionally strong in these areas:

Heavy-duty truck or dealership parts experience – Strong working knowledge of parts identification, ordering, inventory, backorders, cores, returns, and counter operations.
Strong organization and prioritization skills – Able to manage multiple open orders, backorders, deliveries, shop requests, emails, returns, and inventory issues simultaneously.
Computer and systems proficiency – Comfortable working in several systems, simultaneously
Attention to detail – Accuracy is critical when receiving inventory, issuing credits, processing returns, and creating purchase orders.

Standard work hours to be set between the hours of 7:00 am and 6:00 pm, Monday thru Friday. Hourly range of $27 to $32/ hour with highly qualified, well experienced candidates expected to earn at the higher end of that range. Monthly Incentive Pay opportunities as well.

Pay: From $27.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in waco, tx

Parts Operations Supervisor - Heavy Duty Truck Dealership

Client Service Manager

Parts Customer Service Lead

Manufacturing Supervisor I

Customer Service Advisor

Customer Care Manager - State Farm Agent Team Member

CUSTOMER SERVICE REP~S2260B~7373

Manufacturing Supervisor II

Fulfillment Operations Supervisor

Warehouse Supervisor

Site Supervisor

Customer Service

Customer Onboarding Manager

Customer Service Manager

Front of House Supervisor (part time)

Customer Service Representative

Customer Service Representative

Inventory Supervisor

Online Order Filling Team Supervisor

Program Supervisor I/Peer Service Coord.

I want to receive the latest job alert for customer service supervisor in waco, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected