Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Recreation and Activities Supervisor (age 18+) is responsible for leading the daily directives of our recreation department. This role will work towards using recreation and activities to help the guests create memories with their families. It will be focused on fantastic customer service and providing a fun-filled environment for all ages. This is a SEASONAL, full-time position and reports to the Assistant General Manager.
DUTIES & RESPONSIBILITIES
- Administrative Duties
- Assists with the research and identifying of crafts, activities, and events
- Assists with the planning of themed weekly and daily activities
- Assists with the ordering and maintaining of an inventory of recreation supplies and equipment
- Reviews guest feedback with Guest Experience Manager and work to improve the recreation program
- Completes required reports on a timely basis
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Conducts daily stand up meetings with recreation staff to prioritize the day and facilitates feedback from staff members
- Participates in the recruitment process and selection of talent for the recreation and activities department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Daily Duties
- Supervises and motivate a team of recreation staff
- Provides coaching around performance and entertainment/customer engagement skills
- Assists with personnel-related matters, including; recruitment and hiring, performance management, disciplinary action, training, etc.
- Assist with maintaining an accurate event/activity schedule by updating the calendar and CampersApp
- Participate in bringing the characters to life by becoming a character as needed, and by engaging staff to be characters and to be enthusiastic ambassadors of the brand
- Lead daily recreational activities and be responsible for identifying areas of opportunity and new experiences to expand presence and impact with the staff in the resort (arrival/departure, waterpark, characters, activities, music, etc.)
- Evaluates guest flow and make recommendations to improve operating hours
- Be visible around the resort and engage with guests
- Ensure activities and events start on time
- Creates a fun environment for staff and guests to enjoy their vacations
- Captures photos of activities and events and upload to Google Drive on time
- Maintains cleanliness of recreational facilities and equipment
- Decorates the park to the theme of the week/weekend
- Monitors cash drawers and ensures cash handling procedures are followed, and charge to site transactions are paid in full
- Other Essential Duties
- Collaborates with park and home office departments
- Coordinates and oversee various projects from start to finish
- Responds to guest inquiries using the company’s service recovery guidelines
- Utilizes and learns the reservation system for daily planning
- Participates in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Experience in organizing and executing activities or events required
- Customer service, hospitality, or leadership experience preferred
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 20 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.
