PHASE THREE STAR IS A BEST-IN-CLASS OPERATOR OF HARDEE’S RESTAURANTS, PROVIDING GREAT FOOD, SUPER STAR SERVICE, IN SPARKLING, CLEAN, FUN, AND SAFE RESTAURANTS.
We are looking for a team member who exemplifies our core values and thrives in a collaborative, high-performing environment:
Good Communicators: Demonstrates strong interpersonal skills, communicates clearly in both directions, asks for help when needed, provides training, and responds promptly and professionally.
Honest/Trustworthy: Operates with integrity, is forthright in actions and communication, and builds trust through consistent reliability and transparency.
Detail/Process Oriented: Thinks critically, pays close attention to details, follows processes thoroughly, and approaches tasks with precision and care.
Growth: Embraces personal and professional development, leads with authenticity, delegates effectively, and maintains a mindset focused on learning and continuous improvement.
Teamwork: Brings flexibility, adaptability, and enthusiasm to group efforts, maintains a Positive Mental Attitude (PMA), and is dependable and collaborative.
Grit: Takes initiative, shows courage in challenging situations, follows through with strong execution, and upholds accountability and a disciplined work ethic.
Reports to the Area Director, the District Manager is responsible for driving restaurant execution against key initiatives and is a pivotal part of delivering consistent High-Level Guest experience, through effectively managing measurable qualitative and quantitative initiatives.
The District Manager is responsible for driving profitable sales growth in the restaurants under their control. The District Manager’s primary focus is coaching, managing, mentoring, developing and holding accountable the Management Teams that are assigned to them, ensuring that all requirements are met as per the Phase Three Brands Standards.
What You’ll Be Doing:
Drive continuous improvement in restaurant operating metrics, ensuring that units consistently operate at an optimum level, delivering a high-level “WOW” Guest Experience with detailed focus on the “FOUR WALLS”.
- Ensure Brand standards are maintained via the Operations Assessment (OA) mandating that all units are Green+. (70%+) Focus on units with substandard performance and proactively identify opportunities and initiate corrective action.
-
Ensure Quality Assurance/Food Safe Standards are maintained mandating that all units receive a Green+ (86%) score. Ensure that food safety behaviors are created and adhered to by all Team Members. Proactively correct all deficiencies and ensure that they are maintained.
-
Ensure that units follow and are in compliance with all Health Code standards. Take immediate corrective action when they are not.
-
Effectively Manage speed of service ensuring that Phase Three Brands Standards are maintained in all Speed of Service categories. Proactively focus and initiate corrective action plans for all outliers.
-
Achieve 70% SMG OSAT and SOS scores maintaining a minimum of 4 guest Surveys/Unit/Week. Review all surveys with scores of less than 5 to determine why Guests are not highly satisfied. Communicate and focus on substandard performance units.
-
Ensure that every unit achieves a minimum score of 3.20 on the Balanced Score Card. Identify and focus on improving BSC metrics.
-
Maintain guest complaints at less than 2.0/10K transactions. Follow up and manage all guest complaint resolutions in a timely manner. Focus on the causes and outliers. Initiate corrective action plans.
-
A clear understanding and knowledge of the markets in their District. Work with Management Teams on LRM and programs to drive sales. Be aware of competitive intrusions and market conditions that may impact on our business.
Driving continuous improvement is restaurant financial metrics ensuring that unit level profitability is maximized contributing to the financial health of Phase Three Brands:
-
Sales: Create an environment that stimulates revue growth. Focus on units with negative trends. Determine causes and initiate revenue growth plans.
-
Food Cost: manage Food Cost VS Ideal and the Budget ensuring that all tools and “Best Practices” are effectively used. Focus on Outlier units determining root causes and effectively putting corrective measures in place.
-
Labor: Effectively manage Labor Vs the Matrix, Budget, AWR and OT ensuring that all tools and “Best Practices” are effectively used. Focus on outlier units, determine root causes and take corrective action.
-
Controllables/Paper: Manage to budget using check book spending ensuring that General Manager’s fully understand the standard and how to the process works.
-
R&M: Maintain R&M costs to the budget while ensuring that units are maintained at a high level. Work with the Director of Facilities to ensure maximum cost efficiency.
-
Reporting Accuracy: Ensure that Unit/District costs are reported accurately, ensuring that Management teams fully understand where the numbers come from and understand how effective profitability models work.
-
CAPEX: Actively involved in planning and executing CAPEX projects. Work with the DOF to identify and prioritize needs.
-
BUDGETING: Work with the Director of Operations to effectively formulate annual budgets. Proactively understand specific unit challenges and market pressure.
-
Process R&M invoices in a timely fashion ensuring that all vendors are paid on time effectively keeping track of all spending.
Effectively manage staffing at all levels ensuring that there are fully trained Team Members at all levels:
-
Unit Staffing: Be actively involved in setting staffing goals and ensure that units maintain a minimum staffing level of 95%.
- PPO: Actively participate in the PPO process, accurately maintaining the bench planning form and fully understanding units needs and where each unit is in the process.
-
Training: 100% compliance with the SLC onboarding process and LTO training modules.
-
Ensure that units have an adequate number of cross-trained, competent hourly managers ensure that the training/development process is executed and maintained at all levels.
-
Ensure that all hourly management requirements are maintained.
-
Ensure that the new hire process is executed, and all forms are completed and submitted in a timely manner.
-
Maintain Employee turnover within the Phase Three Brands guidelines.
Other Responsibilities:
-
Actively involved in ensuring that all Human Resource/EEOC standards are maintained 100% of the time as per Phase Three Brands requirements working with HR to resolve all complaints and issues.
-
Proactively work with the DOA to ensure that the DVR system is effectively used to identify potential integrity issues.
-
Follow up and correct all Safety/Financial Audit deficiencies.
-
Be willing and available to take on additional responsibilities as requested by the Phase Three Brands Leadership Team.
What a Successful District Manager Brings to the Table:
-
Results driven with strong attention to detail, deadlines and reporting.
-
Strong analytical, diagnostic and root cause identification skills.
-
Strong verbal and written communication skills.
-
Thoroughly honest and forthright with impeccable integrity.
-
Self-starter with a strong work ethic.
-
High energy with a high sense of urgency.
-
Creative problem solver.
-
Performs well in a lean fast paced environment.
-
Ability to create solutions that drive results.
-
Ability to interact and build relationships with all levels of the Phase Three Brands team.
-
Ability to coach and train all levels of employees.
-
Ability to hold subordinates accountable.
-
Effective time management skills.
-
Adaptable and flexible.
-
Effective conflict resolution
-
Basic MS Office Suite skills
What We Offer:
- Room for Growth and Development
-
Full Array of Benefits- from healthcare to dental, vision, STD, employer-paid LTD, 401K with employer match, employer-paid life insurance up to $25,000, 529, and many more!
-
Paid Time Off
