About Us: Bernick’s is a 5th generation family-owned provider of beverages, vending and food solutions, representing leading brands such as Pepsi, Dr Pepper, Miller Brewing Company and New England Coffee. We service locations in greater MN and western WI.
Job Summary: The Inside Sales Supervisor leads the In-House Sales team, providing coaching, guidance, and support to ensure exceptional customer service and sales performance. This role oversees the handling of sales and service requests, assists with customer inquiries, and supports the development and maintenance of customer accounts. The supervisor serves as a key resource for both internal and external customers, maintains comprehensive knowledge of Bernick's products and services, and ensures efficient processing and dispatching of service requests for all Bernick's customers.
Responsibilities:
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Ensures team members proactively communicate new products, services, and promotional opportunities to customers to drive engagement and sales growth
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Lead efforts to achieve assigned sales objectives and contribute to the success of Bernick's through strong team performance and customer relationship management
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Manage departmental budgets and staffing levels to ensure efficient operations, achievement of business objectives, and delivery of exceptional customer service
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Effectively manage team and support staff performance through coaching, mentoring, recognition, accountability, and corrective action when necessary
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Ensure customer records are maintained accurately and up to date, including tracking customer interactions, service requests, and necessary follow-up actions
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Ensure customer issues are handled professionally and efficiently, utilizing appropriate decision-making to achieve positive outcomes
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Coordinate with Sales Managers and other departments to support customer relationships, resolve issues, and drive account growth
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Associate's or Bachelor's degree in Business Management, Sales, Marketing, or a related field; equivalent combination of education and experience will be considered.
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Minimum of 2 years of supervisory or leadership experience required.
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Minimum of 3 years of sales, customer service, or account management experience required.
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Previous experience in the food and beverage, distribution, consumer packaged goods (CPG), or related industry preferred but not required.
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Demonstrated ability to lead, coach, and develop team members while driving customer satisfaction and business results.
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Strong communication, problem-solving, and relationship-building skills.
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Travel may be required as part of this role to support various Bernick’s locations, events, or business needs. A Motor Vehicle Record (MVR) will be conducted as part of the hiring process and evaluated in relation to the requirements of the role.
Benefits:
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Medical, Dental, Vision, Life Insurance, Paid Time Off (PTO), 401(K) & Company Match, and more
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Full-Time Team Members earn PTO up front, and they are eligible for insurance benefits the first of the month following their start date.
Perks from the Bernick's Team:
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Branded apparel to wear
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Access to complimentary beverages throughout your workday
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Team Members can earn discounts on Bernick’s products, gift cards, and branded apparel
Base Compensation:
$50k-$60k annually
Potential Other Compensation (based on position eligibility):
Various bonuses, commissions, incentive pay, mileage reimbursement, etc.
Bernick’s is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, and other legally protected characteristics. If you need a reasonable accommodation because of a disability for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.
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