Top 198 Help desk Jobs in Wake County Nc

Service Support Analyst
Intellibee Inc —Raleigh, NC
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
14d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
IT Help Desk Specialist - #4915
GRAIL, Inc. —Durham, NC
- $30 - $41 an hour
- Weekends as needed
- Laboratory
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
IT Support Generalist (Full Time)
Agri Supply Company —Garner, NC
- $58,000 - $73,000 a year
- Weekends as needed
- Google Workspace
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
10d
First Level IT Support
Drees & Sommer Digital Services —Cary, NC
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- English
Quick Apply
7d
IT Support Specialist
North Carolina Medical Board —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
4d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Service Specialist
Asahi Kasei —Cary, NC
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Health insurance
Service Desk Specialist
Software Technology Inc —Raleigh, NC
- Full-time
- Research
- Mid-level
- Office
Quick Apply
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Garner, NC
- $25 - $41 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Computer (IT) Field Technician, Raleigh, NC
COMPUtek Dental Systems —Raleigh, NC
- $23 - $24 an hour
- Full-time
- Background check
- Dental office
- Mid-level
- Paid holidays
Quick Apply
Level one/ Level two
Mindcentric Inc —Raleigh, NC
- $3,841.16 a month
- Full-time
- Computer science
- Computer Science
- Experience equivalent to degree accepted
- Dental insurance
- 401(k)
Quick Apply
8d
Desktop Support Specialist
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
IT Support Engineer – Level 1
IT Practice —Raleigh, NC
- $15 - $25 an hour
- Contract
- HIPAA
- Windows
- Power tools
Quick Apply
IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
4h
Support Analyst
Abrigo —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
Service Desk Analyst
Dillon Supply Company —Raleigh, NC
- Monday to Friday
- Computer Science
- Mid-level
- Windows
Quick Apply

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Service Support Analyst

Intellibee Inc
Raleigh, NC

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Microsoft Outlook
Incident management
Incident report management
Alarm & access control systems
Equipment installation
Incident management software
Visio
Equipment troubleshooting
Policy & process development
Video surveillance
Incident management operations support
Problem-solving
ServiceNow
Physical security system troubleshooting
Root cause analysis
Policy Development
Ticketing system technical support

Full Job Description

Service Support Analyst - Junior

This position will support duties consistent with documenting and coordinating activities with respect to inventory management, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.

Manage, process, and account for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
Work directly with the Distribution Center staff and keep them apprised of pending orders.
Perform semi annual inventory assessments to ensure all devices, equipment, and material are properly accounted for. Submit assessment report to Security Management for review.
Manage the safety stock requirements.
Scheduled reports (weekly/monthly, etc.) shall be generated and submitted to NCDOT Security Management indicating the following:
Material received during report term (inbound)
Material picked up for surplus report term (outbound)
Material returned to manufacturer (RMA) report term (outbound)
Material returned to inventory from manufacturer (RMA) report term (inbound)
Material issued to security vendor for incidents or installation report terms (outbound)
Current inventory levels by part number
Material shall be invoiced upon arrival.
Managing the coordination and verification of scheduled PMs.
Identify which devices are coming to the end of life and arrange for replacement.
Manage the badging supplies and be responsible for restocking.
Manage the quotes and invoices that are relative to inventory.
Responsible for the surplus process and shall adhere to NC State Surplus procedures.
Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
Support the Security Operations Center (SOC) with basic system configurations.
Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
Assist in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons. This position shall brief IT-EMS when these situations occur.
Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.

Skill Matrix

Equivalent experience or at least three years of holding a physical security background with knowledge of security systems. Required 3 Years
Experience with troubleshooting security devices, including an understanding of the Security Genetec platform and associated software. Required 3 Years
Experience with installation and service of video surveillance equipment, IP cameras and card readers. Required 3 Years
Ability to create and maintain required documentation. This includes documenting the arrival of new devices and equipment and placing it in its prope Required 3 Years
Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) Required 3 Years
Working knowledge of the ServiceNow platform and associated software. Required 3 Years
Written and verbal communications are clear, concise, and able to achieve intended objectives. Required 3 Years
Problem solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment. Required 3 Years
Able to construct new policies and procedures as it relates to assigned duties and responsibilities. Required 3 Years

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in wake county nc

Service Support Analyst

Level 1 Analyst IT Help Desk

IT Help Desk Specialist - #4915

Service Desk or Helpdesk

IT Support Generalist (Full Time)

Client Support Desk Analyst

First Level IT Support

IT Support Specialist

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

IT Service Specialist

Service Desk Specialist

DESKTOP TECHNICIAN/ IT SUPPORT

IT Support Engineer I, Ops Tech Solutions (OTS)

Computer (IT) Field Technician, Raleigh, NC

Level one/ Level two

Desktop Support Specialist

IT Support Engineer – Level 1

IT Support Specialist (Entry Level - Tier 1)

Support Analyst

Service Desk Analyst

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