Job Summary:
Please join us for a Hiring Event Open House June 3rd 5pm-7pm at the property to meet the team.
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a background in hospitality and excellent customer service skills.
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate departments
- Assist guests with requests and provide information about hotel services
- Handle guest complaints and resolve issues promptly or escalate as needed
- Maintain a neat and organized front desk area
- Process payments and maintain guest accounts accurately
- Set up and break down breakfast service and dining room.
Requirements:
- Ability to handle guest relations effectively
- Excellent communication and interpersonal skills
- Ability to follow a checklist but also prioritize tasks as required by guest needs
- Weekend morning or evening availability
- Morning shift: 7am-3pm
- Evening shift: 2pm-9pm
- Must be Available to work Holidays, Weekends and Nights as needed, included Memorial Day, July 4th, Labor Day
Nice-to-Have Skills:
- Experience in front desk operations
- Familiarity with hospitality industry standards
- Customer service experience
Compensation:
- $18 per hour
- Private events are held every few weeks which provide an opportunity for pooled gratuity
- Hourly wage does not change for serving private events, tips are processed via paycheck on top of hourly compensation
- Cash tips during breakfast service
Job Types: Full-time, Part-time, Seasonal
Pay: $18.00 per hour
Work Location: In person
