Top 23 Computer user support Jobs in Walla Walla, Wa

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- Spanish
- English
- Disability insurance
- Health insurance
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Learning Management System (LMS) Administrator/Education Technologist

Walla Walla Community College -
Walla Walla, WA

Apply Now

Job Details

Full-time
$70,924 - $80,244 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid sick time

Qualifications

Online learning environment experience

Full Job Description

Join our team to help inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services.

Description

Walla Walla Community College (WWCC) is seeking applicants for a Learning Management System Administrator/Education Technologist position at the Walla Walla campus.

At Walla Walla Community College, we inspire all students to discover their potential and achieve their goals by providing relevant, equitable, and innovative learning opportunities and services. As an organization, we value learning opportunities, a sense of community, diversity, health and humor, excellence, integrity, teamwork, innovation, personal and professional growth, and sustainability.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by 6/1/2026 @ 11:59pm PST. See Required Application Materials section for more information

General Description:

Under the general supervision of the Director of the Center for Teaching and Learning, the LMS Administrator/Education Technologist serves as the college’s primary administrator of the Learning Management System (currently Canvas) and provides instructional technology support to faculty, staff, and students across the institution. This role encompasses technical oversight, collaborative problem-solving, and strategic implementation of educational technologies that enhance multimodal instruction and support student success.

This position works closely with faculty and staff to provide responsive LMS support, instructional media assistance, guidance on adopting and utilizing accessible, effective technology solutions, and learning outcomes analytics support. This role supports training development, cross-listing, term setup, and troubleshooting for Canvas and other integrated tools (such as Zoom, Panopto, Yuja Panorama, assessment platforms, etc.). The LMS Administrator/Education Technologist may also provide basic course design resources, directing faculty to evidence-based teaching strategies and UDL principles.

Essential Functions:

Administer the college’s LMS (currently Canvas), including term setup, course creation, cross-listing and merging, enrollment accuracy, and third-party tool integrations.
Co-administer the institution’s digital assessment platform, including user roles and permissions management, configuration and optimization for Canvas, troubleshooting issues related to outcomes and assessment functionality, and supporting curriculum mapping, assessment plans, and learning outcomes data integrity.
Support institutional assessment processes by assisting with data entry, validation, basic reporting, and troubleshooting within the digital assessment platform to ensure data accuracy, usability, and readiness for accreditation and institutional reporting.
Provide technical assistance to faculty and staff in the use of instructional and assessment technologies, both in real time and through a ticketing system.
Provide training and resource development (videos, guides, Canvas modules) to assist instructors with integrating technology into online, hybrid, and face-to-face courses.
Partner with faculty to match instructional needs with appropriate technologies, emphasizing evidence-based practices, digital accessibility, and compliance with accessibility standards.
Monitor and support course-level accessibility through LMS-integrated tools, assisting faculty in identifying and remediating accessibility issues.
Support the implementation and evaluation of emerging educational tools, such as AI-assisted teaching supports, media platforms, and analytics dashboards.
Assist with troubleshooting LMS-related issues, including sync errors, code verification, user roles, and data inconsistencies.
Provide light instructional design support (in coordination with the Instructional Designer) such as aligning course objectives with assessments, rubrics, and basic course structure.
Support media creation and accessibility compliance, including captioning, file formatting, use of accessibility tools, and Universal Design for Learning principles.
Coordinate communication with faculty regarding LMS policy compliance (e.g., publishing deadlines, incomplete setup).
Serve as a technical lead in resolving LMS and tool-related support escalations in coordination with Technology Services and vendors.
Assist with circulation, maintenance, or setup of classroom media and instructional technology tools when needed.
Collaborate with other Center for Teaching and Learning and instructional staff to build faculty capacity through onboarding, workshops, and targeted support.
Liaise with academic departments, deans, state-level LMS groups, and vendor representatives.
Participate in quarterly institutional planning, assessment, and faculty professional development initiatives as needed.
Other duties as assigned.

Competencies

Strong working knowledge of Canvas or another major LMS (e.g., Moodle, Blackboard, D2L); Canvas preferred.
Skill in instructional technology support, including troubleshooting, explaining tools clearly, and documenting workflows.
Ability to build productive partnerships with faculty around technology use and course development.
Ability to evaluate and advise on new technologies, tools, or LMS features.
Ability to interpret and apply accessibility standards (e.g., WCAG) and Universal Design for Learning (UDL) principles to support faculty in creating inclusive instructional environments.
Excellent written and oral communication skills, including those necessary to develop help documentation and training materials.
Comfort with audio/video tools, screen capture software, and instructional multimedia workflows.
Familiarity with support ticket systems (e.g., TeamDynamix) and support request triaging.
Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Cultural competence and ability to work effectively with diverse populations and adult learners.
Commitment to continuous improvement and inclusive teaching and learning.

Qualifications:
Any combination of education, experience, and/or training that provides the applicant with the knowledge and skills to perform the job may be considered by the college.

Bachelor’s degree in education, educational technology, instructional technology, instructional design, or a related field, or equivalent directly related experience;
Two years of experience administering or providing advanced support for a major LMS (Canvas, Blackboard, Moodle, etc.) including course management, user roles, or system configuration;
Demonstrated experience troubleshooting LMS issues and supporting integrations or institution-wide instructional technology tools.

Preferred Qualifications:

Canvas LMS experience.
Experience working in higher education or adult learning environments.
Experience supporting instructional media, captioning, or accessible content development, including use of accessibility tools.
Helpdesk or technical support experience in an educational setting.
Experience with development, collection, and analysis of learning analytics.
Bilingual English/Spanish.

You don’t check every qualification listed? Please apply anyway! Studies have shown that traditionally marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification - even if they might be a great fit for the role! If you’re excited about this opportunity but your experience doesn’t align perfectly with every single qualification in the job description, we encourage you to still consider applying.

Conditions/Terms of Employment

This position is in a bargaining unit for which AFT is the exclusive representative.

This is a full-time, overtime eligible professional position. Persons hired must be able to provide acceptable documentation of lawful authorization to work in the United States within three (3) days of employment. WWCC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Official college transcripts required at time of hire. Candidates may be subject to a criminal history background check as a condition of employment. Information from the background check may not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. The college is a tobacco free institution.

Supervisory/Managerial Responsibilities

May supervise student workers or interns

Budget Authority

No budgetary authority

Work Environment / Physical Demands / Travel Required

40 hours/week, primarily Monday–Friday, with standard hours (adjusted in summer).
Work may occur in office, instructional, and/or remote settings, with typical physical demands (e.g., light lifting, extended computer use).
Occasional travel for professional development, state meetings, or on-site responsibilities, depending on work arrangement.
Occasional evening or early-morning hours during instructional transition periods.

The College’s preference is for regular, on-site, and in-office presence. However, a hybrid-remote work arrangement may be considered for a highly qualified candidate. While the College gives preference to candidates residing in Oregon, Washington, or Idaho due to operational considerations, candidates from other locations may also be considered.

Any hybrid-remote arrangement is contingent upon consistent, demonstrated engagement on Teams, Zoom, and email during regular business hours and may be modified or revoked at any time should it no longer meet the operational needs of the College. In-person attendance is required for the first two days of onboarding and may be required for other key meetings, trainings, or events as determined by the College.
All travel costs associated with required on-site presence under a hybrid-remote arrangement are the responsibility of the employee.

Compensation:

Annual salary range for initial placement based on the represented exempt salary schedule is PR05, Step A-F: $70,924 - $80,244, with scheduled salary increment increases every 12 months until you reach the top of the scale. The college has an excellent benefit program including paid sick leave; paid vacation leave; medical, dental, life, and long-term disability insurance; retirement and two optional deferred compensation programs. All full-time employees will automatically have 3% of taxable income deferred into the State of Washington Deferred Compensation Program (DCP). All administrative exempt staff set aside 1% of their gross salary in a Health Reimbursement Arrangement (HRA) (VEBA). All exempt employees are required to participate in this program. Walla Walla Community College requires all employees to participate in direct deposit for payment of salary.

Required Application Materials

This position is open until filled with priority consideration given to those applicants who submit a complete application by June 1, 2026 at 11:59 PM PST. To qualify for priority consideration, applicants must submit a complete application packet, which includes the following:

Online NEOGOV application.
Cover letter – Please provide a cover letter detailing your interest in this position. Describe any professional experience, training, or educational background that prepares you to support and administer instructional technologies in a higher education environment.
Resume.
Names and contact information for three (3) professional references.
Answers to three (3) supplemental questions.
Unofficial transcripts for application purposes; official transcripts are required prior to an official start date.

Please ensure you have attached all required application materials as you will not be able to attach any documents after you have submitted your application. If you have difficulty logging into your account, attaching documents, submitting your application, etc., please call NEOGOV Applicant Support at 1-855-524-5627 or email them directly at [email protected].

WWCC reserves the right to not fill this position, reject all applicants, or reopen the position. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

Walla Walla Community College is committed to provide equal opportunity and nondiscrimination for all educational and employment applicants as well as for its students and employed staff, without regard to race, color, creed, national origin, sex, sexual orientation, including gender expression/identity, marital status, age (over 40), the presence of any sensory, mental, or physical disability, the use of trained guide dog or service animal by a person with a disability, or status as a Vietnam and/or disabled veteran, National Guard member or reservist in accordance with the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Federal Rehabilitation of 1973, the Americans with Disabilities Act of 1990, and any other applicable Federal and Washington State laws against discrimination. The Human Resources Office is accessible to persons with disabilities. If you need accommodations in the application/employment process, please contact the Human Resources Office at (509) 527-4224 - TDD (509) 527-4412, email [email protected], address: 500 Tausick Way, Walla Walla WA, 99362.

Apply Now

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computer user support jobs in walla walla, wa

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