The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
QIDP/SERVICE COORDINATOR – JOB DESCRIPTION
RESPONSIBLE TO: Residential Administrator
FUNCTION:
To provide, monitor and supervise functional, continuous and meaningful active treatment for assigned individuals within the Resource Center’s Residential settings. (ICF- Intermediate Care Facilities and IRA-Individual Residential Alternative) in both the Day Services and Residential settings. Serves as the primary advocate for assigned individuals; acts as the facilitator of the Interdisciplinary Team to integrate, coordinate, implement, monitor and adjust, as needed, each individual’s plan; to ensure that program plans are implemented consistently in both settings and enable individuals to reach their maximum level of independence; by regulation, to be responsible for all aspects of programming, general welfare, quality of life and well-being for individuals on assigned caseload.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
An in-depth knowledge of developmental disabilities, continuous active treatment, and functional age-appropriate programming; the ability to synthesize and integrate information into a plan of programming; the ability to implement and oversee the implementation of such programming inclusive of clear and concise verbal and written communication skills; valid driver’s license; physical condition or reasonable accommodation(s) commensurate with the demands of the job.
SPECIAL REQUIREMENTS:
Ability and willingness to work a schedule that is based upon the needs of the program and individuals served. Typical hours will be 10:00 a.m. – 6:30 p.m. or 6:00 a.m. – 2:30 p.m., to provide for early morning and late evening visits.
MINIMUM QUALIFICATIONS:
A Master’s Degree in a Human Services field and one (1) year of providing services to persons with Developmental Disabilities OR
A Bachelor’s Degree in a Human Services field and one (3) years of experience in providing services to persons with Developmental Disabilities
DUTIES
CLINICAL:
1. Develop and update the plan in accordance with regulatory requirements, as follows:
a. The plan will be developed based on the individual’s preferences, capabilities, and needs and/or Valued Outcomes;
b. The plan will be developed in conjunction with the person, his/her advocate, and all major providers of service;
c. Ensure completion of referrals for requested services and will follow-up with Service Providers to ensure that services are provided in accordance with the individual’s preferences and needs;
d. Complete initial assessments and review/update at least annually, or as the needs of the person changes;
e. Develop milestones, active treatment guides, life goals, and staff action plans to ensure continuous active treatment occurs and provide staff direction necessary for each service to provide adequate supports and services. Participates in development of Personal Expenditure Plans (PEP);
f. Ensure that interventions to manage inappropriate challenging behaviors are employed with sufficient safeguards and supervision to ensure that the safety, welfare and rights of the individual are adequately protected;
g. Review the Service Plan (CFA) or Life Plan semi-annually or more frequently if the person and/or his/her advocate request it, and distribute to the person, his/her advocate and to all major service providers within 45 days of the meeting date;
h. Work closely with the Care Coordinator for those living in an IRA to review the Life plan semiannually or more frequently if necessary, and distribute to the person, his/her advocate and to all major service providers within 45 days of the meeting date;
i. For those living in an ICF, the QIDP/Service Coordinator will complete Service Plan addendums when changes occur. Addendums will be distributed to all major service providers at the time they are completed;
j. Ensure Coordinated Assessment System (CAS) is completed at least every two years and reflects individual current needs;
k. Ensures the completion clinical justification as required or needed.
2. Assist with the implementation of the Service Plan/Staff action plan, as follows:
a. Provide in-service training and assistance as needed for staff, to ensure the understanding and consistent implementation of Individual Program Plans. Assists staff in their efforts to optimize the individual’s potential and maintain an environment conducive to normal growth and lifestyles;
b. Model through everyday action the promotion of independence and continuous active treatment;
c. Work with or observe staff during critical care times such as mealtime, bathing, and recreation to verify the plans implementation;
d. Coordinate and facilitate team meetings to discuss relevant issues regarding the person that require collaborative planning;
e. Communicate all relevant changes regarding the person and their service needs to his/her advocate and to all major service providers in a timely manner.
3. Monitor all services included in the Service Plan, as follows:
a. Observe weekly to verify that the plan is being implemented correctly in both Day Habilitation and at the home;
b. Monitor satisfaction with the frequency and type of service being received;
c. Maintain regular contact with the person’s advocate/involved family members to ensure that they are satisfied with the services being provided;
d. Ensure health services are identified and met and that communication regarding health service concerns occurs with appropriate family/guardian individual as appropriate, staff health services personnel, other team members and oversight agencies;
e. Advocate with service providers, as necessary, if the person or his/her advocate is dissatisfied with a service they are receiving, and will effectively facilitate resolution of the concern;
f. If resolution of a specific concern cannot be reached, assist the person and his/her advocate with initiating a formal complaint or in seeking an alternate provider of services.
4. Maintain the individual’s record and provide services in accordance with all regulatory requirements, as follows:
a. Maintain a file for each person that contains all documentation in accordance with regulations;
b. Maintain copies of all current evaluations and assessments;
c. Maintain copies of the Service Plans, Safeguards, all relevant program plans;
d. Complete and maintain all other documentation as required by the funding source;
e. Properly identify incidents, and will complete the necessary reports, notifications and follow-up documentation in a timely manner;
f. For those living in an ICF; the QIDP/Service Coordinator is personally responsible for six of the eight conditions of participation as per ICF regulations.
OTHER DUTIES:
Performs all other duties as needed or assigned by Supervisor or other Administrative Staff.
REQUIRED TOOLS:
1. Badge Access (assigned work sites)
2. E-mail (internal and external accounts)
3. Internet (with research browsing capabilities)
4. Therap (Service Coordinator access level)
5. Training Management System
Rev. 10/30/2025
I/DD SERVICES
The Resource Center
Salary Grade: GRADE 16
FLSA Status: Non-Exempt
PTO/CAT 3
CFR: 309
_________________________________________ __________________________
Employee Signature & Print Date
_________________________________________ __________________________
Supervisor Signature & Print Date
Rev. 10/30/2025
I/DD SERVICES
The Resource Center
Salary Grade: GRADE 16
FLSA Status: Non-Exempt
PTO/CAT 3
CFR: 309
The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic. As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.
