What’s In It for You
- Gifted PTO Policy and paid holidays at double pay.
- Access to portion of your earned wages before payday.
- Discounted hotel stays within PM Hotel/Modus portfolio.
- Paid Parental Leave.
- Tuition reimbursement opportunities – when you grow, we grow!
- Affordable health, dental and vision insurance, plus 401(K)
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Leadership courses to improve your personal and interpersonal effectiveness.
What You’ll Do:
- Verify room status on AM report; report discrepant rooms; prioritize and update status of check-out rooms.
- Distribute assignment sheets to designated staff. Maintain accurate records of assignments for security.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Conduct regular inventories of supplies and assist with purchasing decisions
- Check room attendant’s closet for proper supplies, neatness, cleanliness or mechanical problems.
- Inspect rooms cleaned by room attendants using designated checklist to ensure rooms are up to hotel standards and follow up with necessary corrections.
- Check vacant rooms, verify status and update status of discrepant rooms throughout shift as well as check DNR rooms for status.
- “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure attendants have changed sheets. Council when necessary.
- Inspect public areas, restrooms, meeting and office space for cleanliness utilizing designated checklist.
- Complete work orders for maintenance repairs and submit to housekeeping. Contact maintenance directly for urgent repairs.
- Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
- Monitor and handle guest complaints to ensure guest satisfaction.
- Provide feedback on staff performance to manager as well as report any disciplinary problems.
- Document pertinent information in departmental log book.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action necessary.
- Check PM reports for accuracy and completeness. Complete night counts in accordance with departmental standards.
- Manage staffing needs based upon business levels.
- Manage the receipt and distribution of deliveries of supplies, linens, etc.
- Effectively communicate with other departments throughout the shift
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found and Key Control policies.
- Successful completion of the training/certification process.
Secondary Job Functions
- Assist the operations of the Laundry Attendant including Washer and Dryer to include:
- Use cleaning chemicals according to OSHA regulations and hotel requirements as well as adhere to all health department, sanitation and safety regulations.
- Check the working condition and cleanliness of laundry and dry cleaning machinery and equipment as well as monitor usage of chemicals and water to maximize consumption.
- Separate soiled linens, terry, etc. and sort all stained/damaged items and determine status for rewash or discard. Maintain continuous inventory of items discarded. Make sure to remove all debris on floors after sorting.
- Place items in laundry machine by weight and add designated chemicals for specified time periods. Remove when done and inspect for cleanliness before placing in linen carts.
- Place items in dryer for specified time/temperature.
- Fold Laundry in an effective and timely manner to avoid wrinkling
- Remove lint and debris from dryer filters and change filters, maintain cleanliness throughout work area, remove trash, and breakdown/clean work areas/equipment upon conclusion of shift. Use designated chemicals/supplies to clean laundry room.
- Maintain cleanliness and organization of supply/storage closets and restock as necessary.
Make up cribs and rollaway beds.
What You Bring to the Table
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of safe and proper chemical handling
- Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
- Ability to endure working area of high temperatures with accumulations of lint
- Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Demonstrated ability to train staff and ensure high level of customer service.
Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN + INNOVATE.
- EMBRACE CHANGE
As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.
We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.
Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Experience
Required
- 1 year(s): Room Attendant
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
