General Summary of Position:
The GRID Deployment Engineer - Documentation & Field Readiness will own the documentation standards, site-readiness validation, and deployment documentation process required to scale GRID across a growing portfolio of properties.
This role is responsible for creating and maintaining the operational source of truth for GRID infrastructure documentation, including MDFs, IDFs, suite serviceability, network tails, riser paths, install packages, field issues, asset records, and closeout documentation.
The ideal candidate is not simply a documentation administrator. This person should have a strong understanding of network infrastructure, telecom environments, structured cabling, field installation workflows, and technical quality control. They must be able to validate whether documentation is complete, accurate, and usable before an order reaches installation.
The goal of this role is to reduce install delays, eliminate tribal knowledge, improve field execution, and create repeatable documentation standards that allow GRID to scale efficiently.
Duties and Responsibilities:
Documentation Ownership:
- Own GRID documentation standards for MDFs, IDFs, suites, serviceability, network tails, riser paths, rack layouts, port maps, cabling paths, install packages, and post-install turnover records.
- Develop and maintain standardized documentation templates, naming conventions, folder structures, checklists, and quality-control processes.
- Ensure each property has a complete and accurate source of truth for GRID infrastructure.
- Maintain documentation that can be used by Engineering, Field Operations, Sales Engineering, vendors, NOC/support teams, and customer-facing teams.
- Convert inconsistent field notes, photos, drawings, spreadsheets, and legacy records into structured, repeatable documentation.
Documentation Platform and System of Record
- Help define and manage the documentation platform, folder structure, permissions model, naming standards, and workflow requirements for GRID infrastructure records.
- Support the creation of a centralized system of record for property documentation, install-readiness packages, field updates, issue tracking, asset records, and closeout documentation.
- Create repeatable documentation structures for new GRID properties and deployment projects.
- Track documentation gaps, field issues, installation blockers, and closeout requirements through a consistent process.
- Ensure field photos, redlines, as-builts, install notes, asset records, and turnover packages are captured and maintained in the correct location.
- Train internal teams and vendors on proper documentation workflows and expectations.
Pre- Install Readiness
- Validate that orders are complete and technically ready before work is released to installation.
- Review MDF, IDF, suite, tail, riser, pathway, power, rack, port, and serviceability documentation for completeness and accuracy.
- Identify missing or conflicting information before it causes field delays.
- Confirm site-readiness requirements, access needs, pathway assumptions, handoff locations, and installation constraints.
- Coordinate with Engineering, Sales Engineering, Field Operations, vendors, and property teams to resolve documentation gaps.
- Establish readiness gates that must be completed before an install can proceed.
Field and Engineering Coordination
- Partner with field vendors and internal teams to capture accurate site conditions.
- Review site survey outputs, photos, drawings, field notes, and redlines for accuracy.
- Translate technical field conditions into clear documentation that supports installation and long-term operations.
- Support issue resolution when field teams encounter documentation discrepancies.
- Ensure post-install documentation is updated after changes are completed in the field.
- Help create a feedback loop between field execution, engineering design, and documentation standards.
Process Improvement and Governance
- Build repeatable workflows that reduce reliance on individual knowledge, scattered files, email threads, and disconnected spreadsheets.
- Define documentation quality metrics, including missing documentation, failed readiness checks, install delays caused by documentation gaps, and closeout completion.
- Continuously improve documentation standards as GRID expands to additional properties and customers.
- Help create scalable operating procedures for documentation intake, review, approval, field updates, and closeout.
- Enforce documentation discipline across internal and external teams.
Required Qualifications:
- Experience in network infrastructure, telecom implementation, low-voltage design, structured cabling, field engineering, construction technology, or technical operations.
- Strong understanding of MDF / IDF environments, telecom rooms, demarcation points, racks, patch panels, cabling pathways, fiber, copper, power, grounding, and labeling standards.
- Working knowledge of carrier handoffs, customer tails, suite connectivity, risers, cross-connects, serviceability, VLANs, Layer 2 handoffs, IP addressing, and network edge connectivity.
- Ability to read, interpret, and validate site surveys, field notes, photos, rack elevations, port maps, low-voltage drawings, and as-built documentation.
- Experience creating or maintaining technical documentation used by engineering, field, support, and operations teams.
- Strong attention to detail and ability to identify missing, inaccurate, or conflicting information.
- Ability to define documentation standards and enforce them across multiple teams, properties, and vendors.
- Strong communication skills with the ability to drive follow-up, challenge incomplete information, and hold teams accountable to quality standards.
- Comfortable working in a fast-scaling operational environment where processes may need to be built from the ground up.
Preferred Qualifications:
- Experience with construction documentation platforms, document-control systems, field collaboration tools, asset management systems, or project closeout workflows.
- Experience configuring or maintaining folders, permissions, forms, checklists, issue tracking, asset records, templates, and project documentation workflows.
- Experience in retail, multi-tenant commercial real estate, campus networks, carrier services, MSP operations, data centers, or distributed network environments.
- Familiarity with tools such as Visio, Lucidchart, AutoCAD viewers, Bluebeam, SharePoint, Excel, Smartsheet, Jira, Salesforce, or similar systems.
- Exposure to BICSI, RCDD, CCNA, Network+, or equivalent field/network certifications.
- Experience supporting new-site deployments, network turn-ups, construction closeout, vendor coordination, or field readiness reviews.
- Experience building documentation programs or operational standards from inconsistent legacy documentation.
Requirements:
Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.
Our offices have onsite fully equipped state of the art gyms for employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.
We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.
Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.
Granite was recently named One of Forbes Best Employers for Diversity.
Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.
EOE/M/F/Vets/Disabled
