Position Summary:
The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.
Accountabilities/Duties:
-
Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
-
Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and retail.
-
Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
-
Ensure all food handling and sanitation standards comply with health and safety regulations.
-
Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
-
Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
-
Monitor inventory levels and notify management when replenishment is required.
-
Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
-
Uphold strict adherence to dress code, personal hygiene, and operational procedures.
Knowledge, Skills, and Abilities:
-
Excellent customer service and communication skills with a warm and positive attitude.
-
Strong multitasking and organizational skills in a fast-paced environment.
-
Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
-
Understanding of basic math and measurement units for accurate ingredient preparation.
-
Capacity to lift to 50 pounds and stand for extended periods.
-
Ability to follow detailed instructions and work with minimal supervision.
-
Experience in a bakery, restaurant, catering, or retail setting is a plus.
Core Values and Competencies:
Servant’s Heart:
-
Puts the needs of the guest and team first.
-
Demonstrates reliability, trustworthiness, and responsiveness.
-
Acts with humility and empathy.
Spirit of a Champion:
-
Takes initiative and ownership of responsibilities.
-
Shows drive and passion for delivering excellence.
-
Maintains a strong sense of urgency and upholds brand standards.
Genuine Connections:
-
Engages warmly and authentically with guests and team members.
-
Communicates openly, clearly, and respectfully.
-
Builds positive, productive relationships.
Education, Certifications, and Work Experience Requirements:
-
Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
-
No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.
Work Availability:
-
Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.
Join our team and help us spread joy one delicious bite at a time!
Position Summary:
The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.
Accountabilities/Duties:
-
Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
-
Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and retail.
-
Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
-
Ensure all food handling and sanitation standards comply with health and safety regulations.
-
Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
-
Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
-
Monitor inventory levels and notify management when replenishment is required.
-
Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
-
Uphold strict adherence to dress code, personal hygiene, and operational procedures.
Knowledge, Skills, and Abilities:
-
Excellent customer service and communication skills with a warm and positive attitude.
-
Strong multitasking and organizational skills in a fast-paced environment.
-
Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
-
Understanding of basic math and measurement units for accurate ingredient preparation.
-
Capacity to lift to 50 pounds and stand for extended periods.
-
Ability to follow detailed instructions and work with minimal supervision.
-
Experience in a bakery, restaurant, catering, or retail setting is a plus.
Core Values and Competencies:
Servant’s Heart:
-
Puts the needs of the guest and team first.
-
Demonstrates reliability, trustworthiness, and responsiveness.
-
Acts with humility and empathy.
Spirit of a Champion:
-
Takes initiative and ownership of responsibilities.
-
Shows drive and passion for delivering excellence.
-
Maintains a strong sense of urgency and upholds brand standards.
Genuine Connections:
-
Engages warmly and authentically with guests and team members.
-
Communicates openly, clearly, and respectfully.
-
Builds positive, productive relationships.
Education, Certifications, and Work Experience Requirements:
-
Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
-
No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.
Work Availability:
-
Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.
Join our team and help us spread joy one delicious bite at a time!
