There is only one city in the country that can say it is the Nation’s Capital – Washington, D.C. Given that distinction, The Metropolitan Police Department is the premiere law enforcement organization in the city. We receive over 22 million visitors a year, have almost 700,000 residents, and 21,000 private business. The Department consists of more than 4,200 members: approximately 3,550 sworn members and over 650 civilian employees. We are one of the most diverse and highly trained departments in the country. We have the honor of safeguarding and protecting not only our nation’s residents, but also people from all over the world.
The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer contributed 401a plan after one year of employment. Additional perks such as discounts on wireless carriers, gym memberships, amusement park tickets and much more! Additional information can be found at: DCHR Benefits
The position is located in the Metropolitan Police Department (MPD), Technical and Analytical Services Bureau (TASB), Records Division (RD).
The primary responsibility of this position is to oversee, plan, and coordinate the daily city-wide services provided by immediate reports, such as but not limited to, providing criminal background and history records, fingerprint services, firearms registration application processing, and responding to Court Actions, to ensure quality of services and smooth operations.
The incumbent will be responsible for the following:
Overseeing the planning, coordination, and daily activities of the unit to ensure smooth operations and compliance with relevant statutes, regulations, policies, and procedures to include providing training, coaching, and orientation to detailed sworn and civilian employees.
Supervising the intake of all applications for firearms registration, concealed carry pistol licensing, and Law Enforcement Officers Safety Act (LEOSA) permitting.
Ensuring that requests for criminal records/history and background checks received are timely and accurately processed, verified, and that established procedures are observed and complied with (i.e., checking the proper identity of the requestor) prior to entertaining the requests and releasing the records/documents.
Reviewing applications and additional paperwork to ensure that the documents are accurate and properly completed and entered into the appropriate registration database and tracking systems.
Managing fingerprints investigative information and disseminating fingerprint files.
Providing information and guidance on the various application procedures and requirements to register or license specific items (i.e., gun) mandated by the District.
Receiving and responding to telephone and mail inquiries. Ensuring all staff are in compliance with all customer services standards and that all inquiries are responded to in a timely manner and in accordance with the established timeline and/or standard. Resolving conflicts in the interpretation of information and procedural guidelines.
Reviewing and distributing daily work of the Office; planning and prioritizing work to be accomplished by employees; setting goals and adjusting work priorities, workloads, and office coverage.
Writing business memos, project and procurement requests and justifications, reports with statistical data, standard operating procedures, and similar documents.
Ensuring requests comply with timeframe specified in the guidelines; monitoring and tracking all section requests to avoid non-compliance.
Monitoring documents available for public access and ensures information is up to date. Overseeing compliance with requests received by Court Order such as Sealing, expungements, set asides, close out of deceased, and other similar actions.
Monitoring consistency in employee services to verify that background checks are made for walk-in customers. Ensuring that subordinates are verifying proof of identity at the counter from the persons requesting criminal history background reports.
Ensuring that the warrant of arrest was coordinated or relayed to the proper authority.
Ensuring the accuracy of information provided for criminal arrest history reports, for outstanding warrants, etc., that is collected from various law enforcement systems.
Ensuring records retention schedules and archiving processes and procedures are in compliance with applicable federal, state, and District laws and regulations.
Responding to inquiries regarding the laws, procedures, and processes that govern local and national criminal background checks.
Evaluating the operations and procedures of the Unit and recommends revisions as appropriate.
Performing a full range of supervisory functions to include: assigning, directing, and reviewing the work of subordinate staff; administering leave and attendance; evaluating staff performance; recommending hiring, promotions, status changes, awards, disciplinary actions, and terminations; planning, scheduling, and coordinating work operations to achieve optimal combination of employees and assignments including resource realignment and/or restructuring plans; addressing issues or problems related to work operations; negotiating and troubleshooting employee concerns, grievances, and other matters involved in the daily administration of labor-management concerns; providing coaching; developing performance metrics and standard operating procedures; addressing disciplinary problems; and providing governance over staff development and training plans.
Performing other related duties as assigned.
Qualifications, Education and Work Experience
Qualifications
Demonstrated ability to communicate effectively and prepares and presents reports and recommendations.
Demonstrated understanding of and ability to apply applicable District, states, and federal laws, ordinances, and guidelines relating to law enforcement records, law enforcement codes and terminology, law enforcement database applications, and criminal justice system terminology and proceedings.
Demonstrated knowledge of and ability to use Integrated Automated Fingerprint Identification System (IAFIS), WALES/National Crime Information Center (NCIC) database, the Criminal Justice Information Systems (CJIS), and National Integrated Ballistics Information Network (NIBIN), Linx, and Cobalt.
Proficiency in Microsoft 365 (Word, Excel, Access, PowerPoint, Outlook) and ability to learn and
use the software and other electronic equipment adapted by the agency to efficiently perform the job.
Knowledge of D.C. Criminal Codes to firearm registration and licensing, and requirements to be licensed.
Skill in analyzing situations effectively and recommend an effective course of actions; ability to relate to individuals at all socioeconomic levels across cultural lines; and possession of strong problem-solving and analytical skills, identification and resolution of conflicting information.
Ability to provide excellent customer service to people of diverse backgrounds, with tact, professionalism, and courtesy.
Skill in identifying and resolving red flags in background details. Ability to analyze information and evaluate alternative options to choose the best solution and solve problems.
Knowledge of or ability to learn conducting fingerprints, operating Live Scan Machine, and manual ink fingerprinting.
Knowledge of or ability to learn to use WALES/NCIC National Crime Index Center and the Criminal Justice Information Systems CJIS, NICS, Linx, and Cobalt to check applicants’ criminal history for eligibility, and query for the dispositions on any arrests.
Education
Bachelor’s degree in data management or related field, preferred.
Work Experience
Applicants must have at least one (1) year of specialized experience equivalent to the CS-09 grade level in the District of Columbia government service, or its non-District equivalent, gained from the public or private sector. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position directly related to supervising staff related assignments such as but not limited to, data management, including digital fingerprinting and criminal background management, or other similar assignments.
Licensures, Certifications and other requirements
Must possess and maintain a valid US driver's license.
Work Environment
Work location is in an office environment. Work is sedentary and may require walking and standing in conjunction with travel and attendance at meeting and conferences away from the work site and carrying light items, such as laptops, papers, books, small parts, and driving an automobile.
Other Significant Factors
Promotion Potential:
No Known Promotion Potential
Collective Bargaining Unit:
This is a non-union position; therefore, it is not covered under a collective bargaining agreement.
Position Suitability:
This position is deemed as “Security Sensitive” pursuant to Chapter 4 of the D.C. Personnel Regulations, in addition to the general suitability screening and criminal background check (pre-employment and periodic), individuals may be subject to the following checks and tests:
a. Traffic record check (as applicable);
b. Pre-employment drug and alcohol test (as applicable);
c. Consumer credit check (as applicable);
d. Reasonable suspicion drug and alcohol test;
e. Random drug and alcohol test;
f. Return to duty or follow-up drug and alcohol test; and
g. Post-accident or incident drug and alcohol test.
Due to the sensitive nature of work performed within the Metropolitan Police Department, all selected candidates must undergo and successfully complete and enhanced background investigation, including criminal history and credit checks, as a condition of employment.
Residency Preference
Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.
Equal Employment Opportunity (EEO) Statement:
The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
Click here to review additional information Employee Disclosure & Information for Applicants
