Deputy Associate Director, ERP Executive
Summary:
The Deputy Associate Director is responsible for leading all aspects of Human Capital Management (HCM) and Financials Enterprise Resource Planning (ERP) technology, including cloud computing services, and operations for the Board in a product centric, agile service delivery environment. The position is also responsible for administrative data analytics, reporting and integration. Many of the systems in the portfolio are highly used, enterprise-wide applications containing PII and other sensitive data; therefore, system reliability and security are important responsibilities. The incumbent is responsible for providing oversight, direction, and coordination to the function to drive business-focused, efficient, reliable, value-added services. The incumbent operates as a forward-thinking professional who can translate business objectives into sound information and technology strategies while ensuring optimal resource allocation, sustainability, and strategic agility.
This position is located in Washington, DC.
Principal Duties and Responsibilities:
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Provides strategic and tactical direction, innovation, planning, and evaluation of the enterprise information and technology systems for human capital management, financial management, customer relationship management, and business intelligence.
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Oversees and maintains large and complex information technology implementations and Agile product teams.
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Collaborates with senior leadership on strategic direction to drive continuous improvement and maximize utilization of enterprise resource planning (ERP) based technologies and cloud computing. Facilitates communication between leadership, management, staff, vendors, and other technology stakeholders within the Board and Federal Reserve System.
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Provides strategic direction and oversight for ERP systems' compliance, data management, integration, privacy, security, and continuity of operations. Provides oversight for other projects critical to the technology strategic plan and roadmaps.
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Serves as a trusted partner and builds and maintains relationships with other officers and business leaders to develop a clear understanding of business needs; ensures cost-effective delivery of information technology services to meet those needs and is able to respond with agility to changing business priorities.
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Stays abreast of new technologies and keeps leadership informed of their capabilities and functionality; recommends acquisition and/or implementation of technology solutions that will assist in leveraging ERP based technologies and cloud computing. Provides fulfillment of the digital business strategy.
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Develops and maintains an information technology workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance the needs between growing the agility required to achieve digital business objectives and ensuring the core information technology functions are reliable, stable, and efficient. Facilitates talent management and succession planning and assesses development needs.
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Oversees and evaluates annual operating and capital expenditure budget for technology services and ensures it is consistent with overall strategic business objectives.
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Builds collaborative relationships based on trust, performance and professional approaches. Negotiates effectively and resolves conflicts to achieve technology goals while maintaining positive relationships with key stakeholders. Demonstrates balanced judgment and well-reasoned, objective decision making in situations that may involve complex issues and potentially adversarial circumstances.
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Ensures services provided by the function are performed in conformance with relevant laws, regulations, rules, policies, and procedures, and that projects and special efforts within the function follow project and product management best-practices.
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Maintains an in-depth understanding of compliance and ITSM standards such as SOX, FISMA, FedRAMP, internal controls for financial audits, ITIL, CMMI, etc. and oversees a compliant IT environment. Implements standards, processes and controls to ensure system reliability and accessibility.
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Stays abreast of the broad technology trends and perspectives used throughout the divisions, and drives the active identification, analysis and resolution of emerging and ongoing technology risks to administrative functions.
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Quickly grasps, understands, integrates, and shares an organizational perspective and context and leads with an enterprise mindset.
Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Has high-level knowledge of the diverse business functions (HR, Payroll, Financial Management, Emergency Preparedness, etc.) within the supported divisions in order to advise on optimal solutions, operations, and strategic direction.
11+ years progressive IT experience including:
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7+ years in management/leadership role required
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5+ years managing teams of 10+ professionals
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3+ years supervising direct reports at manager level
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5+ years with enterprise SaaS ERP systems (Workday or Oracle Cloud) required
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Experience with Coupa, ServiceNow, data analytics solutions and tools, and Agile product delivery are strongly preferred.
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Professional certifications desired:
Minimum Education: Bachelor's degree in Information Systems, Information Technology, Computer Science or equivalent experience.
The Deputy Associate Director is responsible at the division level for demonstrating proficiency of the division’s values and for executing strategies that align to the division’s goals and objectives. The Deputy Associate Director will lead and participate in various division-specific committees and task forces, as well as be required to work collaboratively with division senior leadership. The Deputy Associate Director, under the direction of the Chief Technology Officer, will lead and support division-specific high-priority initiatives and ensure that services and operations are aligned to the determined strategy, and executed in conformance with all relevant laws, regulations, rules, policies, and procedures. The Deputy Associate Director also provides leadership in the effective management of the divisions’ resources and drives collaboration across and external to the division.
Knowledge, Skills and Abilities:
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Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills.
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Demonstrated experience and commitment to fostering collaboration and employee engagement.
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Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations.
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Ability to balance competing interests among a variety of stakeholders and readily readjust priorities to respond to pressing and changing stakeholder demands. Must be able to anticipate and meet the stakeholders’ needs while maintaining high-quality end products.
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Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics.
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Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management.
Stakeholder Contacts:
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Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model.
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Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility.
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Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility.
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Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.
Board Competencies:
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Decision Quality: Makes timely, thoughtful, strategic decisions
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Learning Agility: Takes responsibility for building organizational agility
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Drive for Excellence: Delivers results by developing shared vision and direction for the organization
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Perspective and Strategic Agility: Leads and acts with the future in mind
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Collaborative Relationships: Sets the tone for collaborative organization
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Effective Communication: Effectively speaks and acts on behalf of the Board
Officer and Internal Management Responsibilities:
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Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies.
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Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies.
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Fosters a continuous learning culture.
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Exercises appropriate judgment and decision-making in complex situations.
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Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies.
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Demonstrates strong leadership and management skills aligned to the Board’s espoused values.
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Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs.
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Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.
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Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff.
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Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management.
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Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility.
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Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.
Position Demands:
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Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board’s missions.
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Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service.
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Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters.
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Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings.
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Ability to operate under pressure to meet deadlines accurately and in a timely manner.
