Top 18 Data center customer operations technician Jobs in Washington, Va

Data Center Customer Operations Technician
Equinix —Culpeper, VA
- $67,400 - $101,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
- Paid holidays
- Paid time off
1d
Assistant Critical Facility Manager
CPG Beyond, Inc. —Middletown, VA
- $85,996 - $120,000 a year
- On call
- Background check
- Customer service
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Critical Facility Technician II
CPG Beyond, Inc. —Middletown, VA
- $56,602 - $84,903 a year
- On call
- Background check
- Customer service
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Production Support Technician: Virginia Correctional Enterprises (Coffeewood) #00254
Dept of Corr - Central Admin —Culpeper, VA
- $39,543 - $59,317 a year
- Full-time
- Microsoft Outlook
- Customer service
- Writing skills
6d
Data Center Facility Manager, ADC InfraOps AG
Amazon Data Services, Inc. —Warrenton, VA
- $129,200 - $193,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- AD&D insurance
- Health insurance
Critical Faciity Technician III
CPG Beyond, Inc. —Middletown, VA
- $31.26 - $55.00 an hour
- On call
- Background check
- Customer service
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Engineering Operations Technician (Night Shift), DCEO Engr
Amazon Data Services, Inc. —Culpeper, VA
- $37.64 - $65.91 an hour
- 12 hour shift
- Mid-level
- Electrical Engineering
- 2 years
- AD&D insurance
- Health insurance
9d
Network Deployment Engineer I, Amazon Dedicated Cloud
Amazon Data Services, Inc. —Culpeper, VA
- $96,000 - $166,300 a year
- Full-time
- Mid-level
- 3 years
- Travel
- AD&D insurance
- Health insurance
Patient Care Technician - PCT CCHT - Dialysis
Fresenius Medical Care —Warrenton, VA
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
Controls Technician (Active TS/SCI Clearance Required)
Flr Federal Solutions,LLC —Warrenton, VA
- $59,000 - $111,000 a year
- Monday to Friday
- 5 years
- English
- Mid-level
- AD&D insurance
- Disability insurance

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Based on your search for data center customer operations technician

Data Center Customer Operations Technician
Equinix —Culpeper, VA
Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers. Data Center Customer Operations Technician.
$67,400 - $101,000 a year
1d
Lead Mechanical Technician
Ballston Service Center Inc —Springfield, VA
A Virginia safety inspection or emissions license is not required. Is seeking an experienced Lead Automotive Technician / Shop Foreman to take charge of the…
$80,000 - $200,000 a year
Quick Apply
10d

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Data Center Customer Operations Technician

Equinix -
Culpeper, VA

Apply Now

Job Details

Full-time
$67,400 - $101,000 a year
1 day ago

Benefits

Paid holidays
Paid time off
Employee assistance program
Retirement plan

Qualifications

Customer communication
Stakeholder management

Full Job Description

Data Center Customer Operations Technician

JR-162758
On Site

Culpeper

Operations

Full time

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

Coordinates incoming requests and work assignments to support customer orders; works on complex customer requests
Initiates project meetings, including capturing and distributing notes and action items
Understands the approval process and determines timelines for orders that have been expedited or requires negotiation
Determines when to approve custom orders and amends for labor hours and material costs, if required
Coordinates the review of eligibility approvals in in the system
Provides weekly queue management activity reports and metrics to supervisor
Oversees completion of necessary reporting, manages ad-hoc reporting requests
Supports internal/external audits on request by management
Coordinates reviews and/or approvals of work order permits
Updates local asset databases and other systems
Creates/Supports reporting to customers (e.g. power or access)

Installations

Acts as a highly skilled subject matter support expert for customer installations within the team, including: rack and stack, cages, cable distribution trays, cabinets and cable management/support systems
Provides guidance and subject matter expertise to support large-scale installations
Coordinates complex installations and challenges related to customer installs and/or requests

Cross Connects

Supports complex datacenter cross-connect work requiring development of new concepts and techniques for standard operating procedure and independent judgement for installs, terminations, modifications, and testing
Identifies cost savings opportunities and makes recommendations to leaders
Proposes and implements use of advanced technology, for testing equipment (fusion splicing, etc.)
Acts as a SME support lead for all cross-connect installs, terminations, testing and modifications

Testing / Troubleshooting

Utilizes advanced troubleshooting ability to lead fault resolution
Assures timely calibration and repairs on (testing) equipment

Stakeholder Partnership

Monitors stock levels and proactively addresses needs for reordering of materials in partnership with proper teams
Supports and maintains relationships with internal stakeholders for cross functional work
Provides guidance to more junior team members on coordinating activity with internal stakeholders
Supports security team by dispatching contractors outside standard security office hours

Customer Management

Supports customer requirements/issues, especially in sensitive situations
Attends internal coordination, progress meetings or conference calls; and, provides updates as needed to customers
Point of Contact (POC) for supporting complex and high profile customer requests, exceptions or escalations
Acts as a subject matter expertise support lead for customer communications on projects

Projects

Develops job plans for large installation projects using various project management tools
Contributes to vendor review and oversight with management

Training

Supports standard operating procedures and best practices to maintain a high level of service is maintained
May coach others on operations procedures and basic safety
May provide coaching and mentorship to more junior team members

Qualifications

Typical Degree & Years of Experience

Typically requires a high school diploma and proven years of equivalent work experience

The targeted pay range for this position in the following location is / locations are:

United States - CU2 Culpeper : 67,400 - 101,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

Apply Now

Refine Your Search

data center customer operations technician jobs in washington, va

Data Center Customer Operations Technician

Assistant Critical Facility Manager

Critical Facility Technician II

Production Support Technician: Virginia Correctional Enterprises (Coffeewood) #00254

Data Center Facility Manager, ADC InfraOps AG

Critical Faciity Technician III

Engineering Operations Technician (Night Shift), DCEO Engr

Network Deployment Engineer I, Amazon Dedicated Cloud

Patient Care Technician - PCT CCHT - Dialysis

Controls Technician (Active TS/SCI Clearance Required)

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I want to receive the latest job alert for data center customer operations technician in washington, va

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