Top 177 time helpdesk Jobs in washington dc

Helpdesk Technician
Truth Initiative —Washington, DC
- $60,000 - $64,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
Quick Apply
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
IT User Support Specialist
Greenberg Traurig —Washington, DC
- $38.46 - $43.59 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Support Lead
Tripoint Solutions LLC —Washington, DC
- $56,000 - $80,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Paid holidays
SCCM/MECM System Administrator
Leidos —Alexandria, VA
- $73,450 - $132,775 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
13d
Enterprise AI Helpdesk with TS/SCI and Polygraph
Deloitte —Arlington, VA
- Full-time
- Computer Science
- Maintenance
- Mid-level
6d
Call Center Analyst - Application Support
NuAxis Innovations —Washington, DC
- Online Application
- Research
- Mid-level
- High school diploma or GED
IT Helpdesk Technician
Expion health —North Bethesda, MD
- $23 - $27 an hour
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
7d
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Helpdesk Specialist
ProcureTeq —Arlington, VA
- Inventory management
- Office
- Experience equivalent to degree accepted
Information Technology Administrator
EFS Historical —Washington, DC
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Deskside Support Specialist
General Dynamics Information Technology —Washington, DC
- $26.35 - $35.65 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid time off
- 401(k) matching
Helpdesk Lead
Cloudforce —National Harbor, MD
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Free parking
- Paid parental leave
Quick Apply
Associate Teacher
Bright Horizons —Washington, DC
- $23.52 - $26.09 an hour
- Full-time
- School experience
- Classroom
- 18 years or older
- Paid holidays
- Disability insurance
Quick Apply
2d
Help Desk Technician
BRS —Arlington, VA
- Full-time
- Research
- Mid-level
- Profit sharing
- Paid holidays
IT Remote/Field Technician 0518
Smart Geeks —Washington, DC
- Full-time
- Writing skills
- Mid-level
- Windows
Technical Support Representative Level I
Datawatch Systems, Inc —Bethesda, MD
- $20 - $22 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Free parking
- Commuter assistance
Adjunct Instructor, Workforce Development - Information Technology
University of the District of Columbia —Washington, DC
- $50 an hour
- Temporary
- Classroom
- Mid-level
- AWS
Quick Apply
FOIA Support Specialist
Grand Ground Enterprise, LLC —Pentagon, DC
- From $100,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
2d

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Helpdesk Technician

Truth Initiative -
Washington, DC

Quick Apply

Job Details

Full-time
$60,000 - $64,000 a year

Qualifications

Technology security practices
macOS administration
Productivity software
IT department experience

Full Job Description

JOB SUMMARY:
The Helpdesk Technician is a highly motivated individual with a passion for providing exceptional support to end-users and a team of technology professionals. This position should be able to excel in managing multiple tasks simultaneously and thrive in a fast-paced IT environment. As the linchpin of our IT department, the Helpdesk Technician will be the primary point of contact for our staff, service providers, contractors, and other stakeholders, ensuring that every interaction is handled with the highest level of professionalism and efficiency.

DUTIES/RESPONSIBILITIES (*ESSENTIAL DUTIES):

Technical Support
Respond promptly and professionally to incoming help desk requests via phone, email, or ticketing system.*
Troubleshoot hardware, software, and peripheral issues; escalate complex problems to higher-level support as needed. *
Install, configure, and maintain laptops, printers, A/V, and other IT equipment. *
Deploy and update operating systems, software applications, MDM, RMM, and other security tools.
Set up and support audio/visual equipment for meetings.*
Service Coordination & Administration
Preprocess, prioritize, and assign incoming IT service requests to appropriate technicians based on category and availability. *
Create and manage schedules for IT leadership and optimize technician assignments for efficiency. *
Provide comprehensive administrative support to the IT team and perform related duties as assigned. *
Documentation & Reporting
Manage the IT SharePoint resource page, SOPs, training materials, and knowledge base documentation. *
Compile performance metrics, executive summaries, and regularly scheduled reports from IT management tools.
Assist in developing and updating IT policies and procedures.
Asset, License & Budget Management
Maintain accurate inventory records of hardware and software assets and coordinate annual audits. *
Track software licenses to ensure compliance and optimize usage. *
Monitor IT expenditures, reconcile purchase card statements, and track the IT budget; report variances to management. *
Oversee vendor renewals, quotations, order requests, and invoice reviews. *
Participate in the procurement and disposal of IT assets. *

REQUIRED QUALIFICATIONS:

Minimum 2 years of hands-on experience in IT operations, help desk support, or IT service coordination.
Working knowledge of Windows and Mac OS environments.
Proficiency in Microsoft Office Suite and common IT management tools.
Basic understanding of IT concepts, networking fundamentals, and security best practices.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills.
Ability to work independently with strong time management skills.
Commitment to providing outstanding customer service.
An Associate's or Bachelor's degree in an IT-related field is preferred but not required. CompTIA and/or Microsoft certifications are highly desirable.

ADDITIONAL INFORMATION
This position is based in Washington, D.C. with a hybrid work schedule of three days in the office and two telework days.

COMPENSATION PACKAGE:
The salary range for this role is starting at $60,000-$64,000 per year on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salary is just one part of our total rewards package which additionally includes performance bonus for eligible roles, and competitive benefits.

Interested candidates should submit their cover letter and resume here
OR
mail application materials to:
Human Resources
Attn: Helpdesk Technician
900 G Street, NW
Fourth Floor
Washington, DC 20001
Fax: (202) 204-5214
No telephone calls please.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.

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Refine Your Search

time helpdesk jobs in washington dc

Helpdesk Technician

HELPDESK ANALYST

IT User Support Specialist

Helpdesk Technician - Tier II

Helpdesk Support Lead

SCCM/MECM System Administrator

Enterprise AI Helpdesk with TS/SCI and Polygraph

Call Center Analyst - Application Support

IT Helpdesk Technician

IT Support Technician I

Helpdesk Specialist

Information Technology Administrator

Deskside Support Specialist

Helpdesk Lead

Associate Teacher

Help Desk Technician

IT Remote/Field Technician 0518

Technical Support Representative Level I

Adjunct Instructor, Workforce Development - Information Technology

FOIA Support Specialist

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