Job Title: Practice Manager
Reports To: Practice Administrator
FLSA Status: Exempt
Summary: Responsible for managing the operation of the clinic to include, but not limited to, front desk reception and scheduling, and overall management responsibilities. Coordinates all office management and personnel activities in order to ensure efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Billing Department to ensure efficient office operations.
Responsibilities:
Duties and Responsibilities include the following. Other duties may be assigned.
- Coordinates patient flow processes. Responsible for supervision of personnel, compliance with regulatory requirements such as ensuring that all sliding fee documentation is collected as it pertains to the sliding fee policy, and customer service oversight.
- Plan, implement and administer programs and services in the medical facility, including personnel administration, training, and coordination of support staff.
- Creates and maintains a positive work environment which promotes teamwork and excellent patient, provider, and staff relations.
- Promotes efforts to collect patient co-pays and deductibles.
- Resolves conflicts and complaints and facilitates the resolution of problems.
- Direct or conduct recruitment, hiring and training of personnel.
- Establish work schedules and assignments for medical providers and support staff, according to workload.
- Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
- Monitor the use of diagnostic services, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
- Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
- Develop and implement organizational policies and procedures for the medical units.
- Assures compliance with all appropriate laws and regulations, both federal, state, and accreditation.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs. Looks for opportunities to improve services and assists in developing and implementing practice goals, objectives, policies, and procedures.
- Develop or expand and implement medical programs or health services that promote community health
- Other duties as assigned.
Supervisory Responsibilities:
Directly supervises front desk staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bilingual preferred. Prior supervisory experience preferred.
Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Computer Skills: Office suite software, Medical Software
To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Microsoft Outlook; Microsoft Internet Explorer. Epic EHR
Education/Experience
Bachelor's degree (B. A.) from four-year college or university; or equivalent training and/or experience. Two to four years related health services; or equivalent combination of education and experience.
Certificates and Licenses:
Valid driver's license
Knowledge, Skills and Other Abilities:
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- The ability to motivate, develop and direct people as they work, identifying the best people for the job.
- The ability to communicate effectively in writing as appropriate for the needs of the audience.
- Actively looking for ways to help people.
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to speak clearly so others can understand you.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Mental demands include the ability to learn and adapt to changes, exercise discretion and good judgments, pay close attention to detail, courteous and professional, deal with stressful situations, and to adhere to company policies and procedures.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is sometimes exposed to Bloodborne pathogens.
The noise level in the work environment is usually minimal.
I have read this job description and it has been discussed with me by my supervisor.
Job Type: Full-time
Pay: $37,440.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
