At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.
We are seeking a Desktop Support Specialist to join the firm. The Desktop Support Specialist provides support to internal clients for PC hardware, operating systems, software applications, peripherals, installations, and device imaging as a member of the K&L Gates Information Technology Department. This position is responsible for responding to, diagnosing, and troubleshooting problems through interaction with our internal clients to restore service. Position requires individuals to interact with internal clients closely, diplomatically, and technically. Strong interpersonal and communicational skills are required.
KEY RELATIONSHIPS
Work closely with all internal clients leveraging the knowledge, resources, and support groups within the firm. Collaborate with teammates in all firm locations.
ESSENTIAL DUTIES
• Provide operational technical support to clients relating to firm equipment
• Manage ongoing maintenance and deployment of new hardware and software for device life cycle
• Monitor and update service requests and incidents within the IT Service Management (ITSM) tool
• Provide on-site service support, installation, and configuration with PCs, smart devices, telephony, and network solutions
• Act as escalation point to Tier 1 group regarding any application- or hardware-related inquiry or issues relating to Microsoft Office, Windows OS, and Citrix-based solutions and smart devices
• Imaging of desktop and laptop computers—knowledge of System Center Configuration Manager (SCCM) is a plus
• Provide setup, configuration, and troubleshooting of video conferences for internal and external meetings
• Prepare workstations, including the setup and configuration of laptops and desktops
• Interface with hardware vendors to facilitate repair and installation
• Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
ADDITIONAL DUTIES
• Ability to serve as a backup to the Tier 1 group when required
• Maintain inventory using internal tracking systems to ensure accurate reporting
• Assist with local installation of network devices
EXPERIENCE SKILLS REQUIRED
• B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
• Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments
• Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
• Ability to lift and/or move computer equipment and boxes
• Knowledge of Microsoft Windows OS and Microsoft Office Suite
• Ability to maintain professional communication by phone, email, and in person with lawyers, administration, support staff, and IT staff
• A + Certification preferred
• Knowledge of Cisco video conference solutions a plus
• Prior experience working for a professional service organization preferred
ADDITIONAL ABILITIES REQUIRED
• Occasional travel to other offices may be required
• Occasional overtime work as needed
• Occasional remote access work after hours to provide business continuity
• This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required.
Compensation Salary - $54,000 - $81,000
The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.
ABOUT THE FIRM
K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.
The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.
Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.
Please be advised that this position requires successful completion of a background check. In accordance with the Washington State Fair Chance Act, Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act, and applicable law qualified California and Washington State applicants with criminal history records will be considered. A criminal history will not categorically exclude a candidate from employment, and the Firm will consider relevant factors before making employment decisions based on criminal history information.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
BENEFITS
K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:
- Medical/Prescription Drug Coverage (including a Health Savings Account feature)
- Back-up Child/Elder Care and access to a caregiving concierge
- Pre-tax Commuting Benefits
- 401(k) Retirement Plan and Profit Sharing
- Business Travel Accident Insurance
- Short- and Long-term Disability Protection
- Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
- Paid Time Off (20 days/year through first 4 years of employment; 25 days/year after 5 years of employment)
- Identity Protection/Restoration and Fraud Insurance
- Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
- Student loan refinancing options and access to a student loan concierge service
- Breast Milk Delivery and Lactation Support Services
- Flexible Spending Accounts
- Employees also may be eligible to receive bonuses and certain expense reimbursements
- Employee Assistance Program
- Professional Development and CLE Credit Opportunities
- Employee Referral Program
- Critical Illness Insurance
- Hybrid/Remote Work Opportunities
- Hospital Indemnity Insurance
- Perks including: Technology, Entertainment, and Travel Discount Programs
- All other benefits (such as leaves of absence) required by law
EQUAL EMPLOYMENT OPPORTUNITY
The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact [email protected].
