Job Overview
We are seeking a dynamic and highly organized experienced Clinic Business Manager to oversee operations for a growing, physician-led Dermatology specialty practice in Palmer, Alaska
This individual will be responsible for managing the full spectrum of operational, administrative, and financial functions of the Clinic while helping drive continued growth and scalability. The ideal candidate is a hands-on leader with experience in business administration within a clinical environment, who understands the complexities of the patient experience, operational workflows, billing, and team development.
This opportunity is ideal for a highly organized, detail-oriented healthcare operations professional who thrives in a fast-paced environment and enjoys building systems, improving processes, and leading teams toward operational excellence.
Position Highlights
- Full-time leadership position
- Established and growing Dermatology practice
- Opportunity to help drive organizational growth and expansion
- High-level operational oversight and strategic involvement
- Collaborative physician-led environment
- Comprehensive benefits package
- Staff discounts on practice services and products
Key Responsibilities
Operations & Practice Management
- Oversee day-to-day practice operations, including scheduling, patient flow, and administrative workflows
- Develop, implement, and optimize operational systems and processes
- Ensure consistency, accountability, and efficiency across all departments
- Create and maintain Standard Operating Procedures (SOPs)
- Lead and mentor administrative and clinical support staff
- Manage vendor relationships, facility operations, and inventory oversight
- Manage all purchasing for the clinic
- Continuously identify opportunities to improve patient experience and operational performance
Human Resources & Staff Management
- Participate in recruitment, interviewing, onboarding, training and termination of employees.
- Manage employee performance evaluations and professional development.
- Promote accountability, teamwork, and positive workplace culture.
- Ensure compliance with employment policies and applicable labor regulations.
- Assist with conflict resolution and employee relations.
- Process employee payroll with PEO
- Work with PEO to ensure all laws, rules and regulations regarding HR are followed
Financial & Revenue Cycle Oversight
- Monitor key performance indicators including revenue, patient conversions, case volume, and profitability
- Monitor accounts receivable, collections, and revenue cycle performance.
- Collaborate with billing and finance teams to support accurate revenue cycle management
- Monitor daily registration, billing, payment posting, and collections processes
- Oversee billing processes, claim workflows, coding, and patient financial counseling
- Assist with budgeting, forecasting, and financial planning initiatives
- Identify opportunities to improve profitability and operational efficiency
- Collaborate with billing team and outside vendors to resolve revenue cycle issues
- Work with billing team to improve claim accuracy, denial management, and reimbursement performance
- Evaluate vendor contracts and negotiate services when appropriate
- Monitor practice financial performance, including revenue, expenses, and profitability.
- Review monthly financial reports and identify trends or areas requiring improvement.
Growth & Strategic Development
- Support organizational growth initiatives and potential expansion projects
- Collaborate with marketing and patient care teams to advance consultation conversion rates
- Help maintain a premium patient experience and brand consistency
- Lead operational projects that support scalability and long-term growth
Compliance & Quality Assurance
- Ensure and maintain compliance with HIPAA, OSHA, CMS, insurance payer requirements and applicable state and federal regulations
- Oversee credentialing, licensing, and regulatory documentation processes
- Conduct operational and documentation audits
- Promote a culture of accountability, compliance, and continuous improvement
- Maintain and update policies and procedures.
- Support audits, inspections, and compliance reviews.
- Ensure proper documentation and recordkeeping.
Patient Experience & Service Excellence
- Monitor patient satisfaction and address service concerns.
- Manage processes to improve patient communication and access.
- Ensure front office operations provide professional patient experiences.
- Review patient complaints and implement corrective actions when needed.
Technology & Systems Management
- Oversee practice management systems and electronic health record (EHR) workflows.
- Identify opportunities to improve technology utilization.
- Coordinate software updates, training, and troubleshooting.
- Ensure data integrity and reporting accuracy.
Qualifications
Required
- Minimum of 1-3 years of business administration experience, preferably in a healthcare operations setting.
- Experience in specialties such as:
- Dermatology
- Other surgical specialties
- Strong understanding of billing, claims management, and patient financial processes
- Proven ability to lead, develop, and manage high-performing teams
- Exceptional organizational skills and attention to detail
- Demonstrated success implementing operational systems and workflow improvements
- Self-motivated with strong problem-solving and leadership abilities
Preferred
- Bachelor's Degree in Healthcare Administration, Business Administration, or related field
- Experience with EMR systems
- Previous experience supporting a growing practice
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
