Expected Outcome of Role: “As a Healthy Living Coordinator, you are a critical component to assisting individuals with behavior change as they engage in a healthier lifestyle. Leading a top-level Group Exercise programs, Personal Training, and Special Events efforts through engagement, encouragement, coaching and meaningful connections, you create the cornerstone to their success”.
POSITION SUMMARY:
As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. As a part of the Leadership Team, the Healthy Living Coordinator will provide extraordinary customer service, communications, and programming to current and prospective YMCA members. The HLC will develop program guidance to members/staff that will enable them to reach their full potential. They will build new relationships with members that move them along a continuum from a causal connection to a committed level through increased engagement. The HLC will also supervise/lead Healthy Living Coaches, Personal Training, Small Group Training, Group Fitness, Evidenced Based programs, Special Events and agree upon Wellness programming at the branch and beyond.
ESSENTIAL FUNCTIONS
MISSION DRIVEN: Upholds the Mission of the YMCA, and demonstrates behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature
SUPERVISION: Actively leads, coaches and mentors a high-performing and engaging Healthy Living Department by example. Ensures staff are achieving metric targets and producing meaningful qualitative results. Provides leadership in the daily operations and facility care of the branch. Communicates across departments to inspire member focused culture that results in increased member retention.
- Personal Trainers/HEAT Coaches: 3 PT Personal Trainers dedicated to results-oriented programming
- Group Exercise Instructor:22+ Group Exercise staff delivering fun, safe, effective group fitness classes
FISCAL RESPONSIBILITY:
- Develops and manages the Membership operating budgets and meets or exceeds budget targets.
- Responsible for total annual revenue: $250,000
- Membership Units: 2000 (approximately 3800 members).
VOLUNTEER DEVELOPMENT & ANNUAL CAMPAIGN:
- Help develop and implement ongoing volunteer & donor cultivation and stewardship practices
- Works closely with volunteers through various Ad Hock Committees & ongoing one-time volunteer opportunities
SALES & MARKETING:
- Collaborates with membership to implement annual marketing plan to drive new member recruitment. Efforts to include: personal training, group exercise, small group training, Smart Start Appointments, corporate engagement, cross-promotion, tour follow-ups, etc.
- Collaborate with technical team to ensure website, social media and other mobile tools utilized to meet aggressive revenue goals.
ENGAGEMENT & RETENTION:
- Develops and implements sustainable member engagement strategies with focus on increasing member retention.
- Actively lead Group Exercise Classes, Smart Start Appointments and Personal Training Daily.
- Assure Y Members are engaged in Smart Start orientations, Fitness Classes, and other Dynamics of the Healthy Living Department.
- Drives development of innovative and high-quality programs within the Healthy Living Department which supports branch and association mission, goals and strategies.
- Develops and cultivates strong relationships throughout the branch, association and community.
FACILITY CARE:
- Provide courteous, prompt and sincere attention to members, guests, participants and staff.
- Provide Healthy Living Initiatives such as Smart Start Trainings, YFF, Orientations, and other member engagements initiatives.
- Ensure that the rules and policies of the Family YMCA of BHC are followed and enforced when necessary to provide a safe, secure environment
- Ensure that the facility is being monitored constantly – making rounds into every part of the facility on a 30-minute basis and assist members that need help.
- Ensure facilities are picked up, safe and free from clutter.
- Give exceptional tours when necessary – share the features of the YMCA and its offerings
- Ensure that TV’s, radio, schedules, posters, etc. are on, up to date, and appropriate
- Contact supervisor/maintenance/membership if there are building issues for repair.
MEETINGS & COMMITTEE RESPONSIBILITIES:
- Participates in weekly Leadership Meetings.
- Coordinates quarterly meetings for Wellness Staff.
- Participates in monthly Board meetings as needed.
- Serve on Wellness focused task forces as needed.
POSITION REQUIREMENTS
- Bachelor’s Degree or commensurate work experience in Fitness, Wellness, Healthy Living, or Exercise Science preferred.
- Nationally recognized certification in Personal Training, Wellness Coaching, Life Coaching
- Experience/Certification in leading Group Exercise or Small Group Training
- Previous management experience in recruitment, training, supervision of staff and volunteer groups.
- Must be willing and able to work a flexible schedule, particularly evening.
- Teach a minimum of 1 class per day, Smart Start Orientations, PT, etc.
- Lead Healthy Living CIH Programs with appropriate training
- Hands-on approach with facilities, staffing and member interaction
- Ability to set standards for and model exceptional member service and build a culture of member involvement and engagement in all staff.
- A positive, can-do attitude and the ability to work creatively and independently or as part of a team.
- Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds.
- Ability to provide facility tours, travel locally to meetings and stand for many hours at a time.
YMCA COMPETENCIES (MULTI-TEAM LEADER)
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the Y. Serves as a community leader, building collaborations based on trust and credibility to advance the Y’s mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of program and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assign clear accountability and endures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approach. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
SCOPE OF RESPONSIBILITIES:
- Total budget responsibility: $250,000
- Total membership units: 2000+
- Staff Development Responsibilities: approximately 25 part-time staff
- Most recent Annual Campaign goal: $150,000
WORK ENVIRONMENT:
- Noise level- Med-High
- Exposure to electrical/mechanical mechanisms
- Physically Capable of Teaching Group Fitness Classes
- Lifting requirements of 25#
