Top 30 Help desk Jobs in Waterloo, Ia

Service Desk Technician
Jack Henry —Cedar Falls, IA
- $34,400 - $45,000 a year
- Weekends as needed
- Remote
- Computer Science
- Bachelor's degree
- 1 year
2d
IT Technician
Furniture Mart USA —Cedar Falls, IA
- $22 an hour
- Full-time
- System design
- Mid-level
- Trade school
Quick Apply
LAN Support Specialist
International Paper —Waterloo, IA
- $69,500 - $92,600 a year
- Full-time
- Up to 50% travel
- 5 years
- Travel
- Disability insurance
- Health insurance
9d
Software Support Representative (ACH and Wires)
Jack Henry —Cedar Falls, IA
- Weekends as needed
- Remote
- Research
- Mid-level
- 1 year
3d
Systems Administrator I
Locknet Managed IT —Waterloo, IA
- Full-time
- Computer Science
- 2 years
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Manager
CPM Holdings, Inc. —Waterloo, IA
- Full-time
- Computer science
- Computer Science
- Inventory management
- Paid holidays
- Health insurance
Quick Apply
4d
Technical Support Representative II :SmartPay
Jack Henry —Cedar Falls, IA
- Extended hours
- Remote
- Research
- Mid-level
- In-person
Deposits Implementation & Support Analyst
Jack Henry —Cedar Falls, IA
- Weekends as needed
- Remote
- Up to 50% travel
- Mid-level
- Analysis skills
10d
Senior Application Support Analyst (Back Office Lending-Credit Unions)
Jack Henry —Cedar Falls, IA
- $68,700 - $103,150 a year
- Extended hours
- Remote
- 6 years
- Mid-level
- Accounting
Technical Support Engineer, II
Jack Henry —Cedar Falls, IA
- $56,800 - $89,500 a year
- Full-time
- Remote
- Mid-level
- 2 years
EPS Technical Support Engineer II
Jack Henry —Cedar Falls, IA
- Full-time
- Remote
- Mid-level
- SQL
- Analysis skills
Applications Trainer - Knowledge Enablement
Jack Henry —Cedar Falls, IA
- $50,000 - $70,000 a year
- Full-time
- Public speaking
- Mid-level
- Project management
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Waterloo, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
EMR Analyst and Trainer
Cedar Valley Medical Specialists PC —Waterloo, IA
- Full-time
- Mid-level
- Clinic
- Continuous improvement
- Health insurance
- Dental insurance
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
3d

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Hardin County Savings Bank —Eldora, IA
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Furniture Mart USA —Cedar Falls, IA
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IT Field Tech Support
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Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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help desk jobs near waterloo, ia

Service Desk Technician

Jack Henry -
Cedar Falls, IA

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Job Details

Full-time
$34,400 - $45,000 a year
2 days ago

Qualifications

Non-technical user support

Full Job Description

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Jack Henry and Associates is seeking a Help Desk Technician to provide Tier 1 technical support via phone, email, Teams Instant Message chat and ITSM system. Technicians will offer support and technical assistance to Jack Henry Associates who are using software, hardware and other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. Technicians will escalate issues that extend beyond Tier 1 responsibilities.

An excellent Help Desk Technician will perform troubleshooting using different diagnostic techniques, must have good technical knowledge and be able to effectively communicate trouble shooting steps and solutions to non-technical users. They must also be customer-oriented and patient to deal with difficult customers.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Charlotte, NC; Cedar Fall, IA; Louisville, KY; Birmingham, AL; Springfield, MO; or Monett, MO.

The salary range for this position is $34,400- $45,000 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.
Identifies, troubleshoots and resolves software, hardware and network failures.
Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
Maintains awareness of current tools, methodologies and technologies associated to IT support.

May perform other job duties as assigned.

What you’ll need to have:

Must have a minimum of 18 months of experience in a technical support environment.
Must be available to assist with on-call duties, including holidays as needed.
Must be available to work various shift schedules which may include weekends.

What would be nice for you to have:

Bachelor’s degree in IT, Computer Science or other related fields.
Excellent communication skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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Refine Your Search

help desk jobs in waterloo, ia

Service Desk Technician

IT Technician

LAN Support Specialist

Software Support Representative (ACH and Wires)

Systems Administrator I

Help Desk Manager

Technical Support Representative II :SmartPay

Deposits Implementation & Support Analyst

Senior Application Support Analyst (Back Office Lending-Credit Unions)

Technical Support Engineer, II

EPS Technical Support Engineer II

Applications Trainer - Knowledge Enablement

Seasonal, Operations Technical Specialist (Part Time)

EMR Analyst and Trainer

Construction Technical Specialist - Autodesk FORMA ( ACC )

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