Description:
Summary/Objective:
As a CHJC employee, the Training and Staff Development Coordinator is committed to creating opportunities to enhance lives one relationship at a time. Additionally, the Training and Staff Development Coordinator focuses on and emphasizes the following values: safety and permanency for all service recipients; respect and compassion at the forefront of every interaction; integrity threaded through each decision; excellence as an expectation and standard, never to be lowered; and stewardship carried out for the benefit of our service recipients and community.
Training and Staff Development Coordinator is responsible for improving the productivity, knowledge and skill set, and compliance of all Agency staff, and as needed, interns and volunteers. This position assists the Director of Compliance and Human Resources with assessing agency-wide development needs to drive training initiatives and facilitate suitable training solutions for the organization.
Essential Functions:
Under the leadership of the Director of Compliance, the Training and Staff Development Coordinator must demonstrate strong organizational, planning, coordination, facilitation, and presentation skills, while maintaining confidentiality, professionalism, sound judgment, and appropriate professional boundaries.
The Training and Staff Development Coordinator will:
- Coordinate, facilitate, and support annual training and agency-wide learning and development initiatives as needed
- Collaborate with program managers to support the development and coordination of training required to meet program and organizational objectives
- Identify, obtain, adapt, and develop training materials and learning resources utilizing a variety of credible sources
- Partner with program managers and supervisors to support employee growth, professional development, and performance improvement efforts
- Plan, organize, coordinate, and facilitate employee development and training events, including preparation of materials and required resources
- Develop and maintain internal training communications and informational resources to ensure employees are aware of available training opportunities, requirements, and development resources
- Conduct follow-up activities and assist with evaluating training effectiveness and employee learning outcomes
- Work collaboratively with the Quality Department to identify organizational and programmatic trends that may impact training and staff development needs
- Assist with updating and improving training programs, delivery methods, and learning processes as needed
- Manage, monitor, and maintain training records and related Learning Management System (LMS) functions
- Assist with the development, review, implementation, and maintenance of staff development related policies, procedures, workflows, and processes
- Coordinate and facilitate new hire orientation activities, including scheduling, organization, communication, and collaboration with presenters and departments
- Work collaboratively with the Director of Compliance and program leadership to identify workflow challenges and assist with the development, implementation, training, and tracking of process improvements
Special Requirements:
Work Environment: Office environment will require occasional travel to recruitment events, conferences and/or meetings. Works in an office setting with a controlled temperature environment. Occasional exposure to inclement weather conditions may occur depending upon assignments.
Equipment: This position is required to maintain a working knowledge of related office equipment including personal computers and printers, audio-visual equipment, telephone systems, copiers, fax machines, etc.
Physical Demands: Must be able to sit, stand, walk, lift, carry, push/pull, climb, bend, and stoop. Must be able to perform fine motor skills, read, and type. Must be able to sit for long periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work:
Full-time, traditional hours required along with occasionally some non-traditional hours. This position requires you to work on-site, and off-site.
Travel:
Travel is required throughout service area (Jefferson, Lewis, Oswego, and St. Lawerence County).
Requirements:
Required Education and Experience:
Associate’s degree in a relevant field. Bachelor’s degree, preferred. Experience in training coordination, staff development support, administrative support, human resources, or related functions preferred. Experience in the human services sector is preferred. Strong organizational, communication, and computer skills required. Proficiency with Microsoft Office Suite software including Word, Excel, PowerPoint, Teams, and Outlook required. Experience with LMS software, internet research, organizational communications, and basic graphic design tools such as Canva preferred.
Skills/Abilities/Knowledge:
Strong organizational and office skills are essential for this position. The individual must possess excellent interpersonal skills and the ability to work effectively as part of a team. Must be able to handle confidential and sensitive information in an unbiased, ethical, and professional manner. Ability to work effectively with diverse populations is required. Must demonstrate strong oral and written communication skills and the ability to collaborate cooperatively with others. The individual must be detail-oriented and possess strong time management and organizational abilities. This position requires self-direction, tact, diplomacy, and the ability to communicate in a clear, courteous, and professional manner. Must be adaptable to changing priorities and able to perform additional duties as assigned.
Additional Eligibility Qualifications:
Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training and Nonviolent Crisis Intervention, First Aid and CPR will be required following date of hire.
