Top 7 Success manager Jobs in Watertown Wi

Customer Success Advisor
Sussex IM —Sussex, WI
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Profit sharing
- Health savings account
Strategic Client Success Manager
Forj —Delafield, WI
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
15h
Student Success Librarian - University Libraries
University of Wisconsin Whitewater —Whitewater, WI
- $51,000 - $54,000 a year
- Full-time
- Spanish
- Computer science
- Research

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Customer Success Advisor

Sussex IM -
Sussex, WI

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Job Details

Full-time

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Employee relationship building

Full Job Description

At Sussex IM, our people are everything. We believe that a strong culture rooted in trust, accountability, and teamwork is the foundation for long-term success. That’s why we invest in our employees with hands-on training, advancement opportunities, and a work environment that values safety, integrity, and open communication.

We’re proud to be a plastic injection molding company where people come to build careers, not just punch a clock.

Customer Success Advisor

Summary of Position

The Customer Success Advisor is an integral part of our operations and a key member of the Supply Chain team. This position is responsible for creating a positive experience for all stakeholders by demonstrating our family values in every interaction. As the primary communicator with assigned customers and liaison to the Sales team, this role ensures customer satisfaction through proactive communication, problem-solving, and relationship management while balancing production efficiencies, lead times, inventory availability, and other operational factors.

In addition to supporting customer success, this role leverages data, analytics, and emerging technologies to identify trends, anticipate customer needs, improve operational performance, and drive continuous improvement. The Customer Success Advisor utilizes business insights, reporting tools, and AI-enabled technologies to support data-driven decision making, enhance the customer experience, and contribute to the overall success of the organization.

Essential Duties, Responsibilities, & Authority

Gathers information. Observes, receives, and obtains information from all relevant departments or sources to deliver world-class customer service. Works with the leadership team on making decisions and responding to customers if necessary.
Leverage AI-enabled tools and technologies to improve customer responsiveness, increase efficiency, and reduce manual administrative work.
Identify opportunities for automation and process optimization within customer service and supply chain workflows.
Support implementation and adoption of emerging AI technologies that enhance customer experience and operational effectiveness.
Handles customer orders. Reviews and enters customer POs / change orders/ price confirmation. Creates customer shipping schedule, documents, and invoices. Follow all procedures.
Communicates with stakeholders. Represents the organization to customers, and the public through effective communication with individuals outside of the organization. In addition, effectively works with internal team members. Brokers a positive experience for all stakeholders.
Establishes and maintains interpersonal relationships. Develops constructive and cooperative working relationships with others and maintains them over time. Builds rapport with external partners.
Serves as the customer’s concierge. Discuss goods and service information with customers and clients. Responds to customer problems and complaints in a complete and timely manner. Seeks necessary information to answer or solve customer questions in a timely and thoughtful manner.
Continuous Improvement. Looks to continuously improve our processes to serve our customers more efficiently and effectively.
Follows Sussex IM’s environmental policies to protect and minimize its impact on the environment.
Maintains a safe 5S working environment to minimize the possibility of injury. Always acts in a safe manner and ensures that those around them do not put themselves or others at risk. Reports any unsafe conditions to a manager.
Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

A 4-year college degree, or equivalent experience, with emphasis on business administration.

Job Specification

Minimum professional experience in a customer-facing role preferred, but not required
Minimum experience in an ERP system, preferably IQMS but not required
Minimum experience in MS Office systems, Power BI, Power Automate, SQL, Power Query or similar platforms preferred

Knowledge, Skills & Abilities

Strong analytical and data interpretation skills
Ability to identify patterns, trends, and root causes through data analysis
Comfortable working with large datasets and multiple information sources
Curiosity and willingness to leverage AI and emerging technologies to improve business processes
Attention to detail with excellent organizational skills
Pleasant with others on the job and display a good-natured, cooperative attitude
Excellent relationship-building skills
Respectfully collaborates with all levels of the organization
Excellent communication skills
Reliable, responsible, and fulfills obligations.
Understanding and helpful to others on the job, sensitive to team dynamics
Active listener
Good writing skills and verbal communication skills
Proactive and enthusiastic
Critical thinking and problem-solving skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Self-starter with positive can-do attitude

What guides us every day:

How Can I Help?
Treat Everyone Like Family
Work Hard, Play Hard, Laugh Hard
If We Can, We Will… and Then Some
Own the Outcome, Share the Credit
We’ll Figure It Out

Competitive Benefits for Full-Time Employees

Sussex IM offers a comprehensive benefits package that supports the health, well-being, and financial security of our team members.

Health & Wellness

Medical, dental, and vision insurance
Health Savings Account (HSA)
Onsite Aurora Clinic
Health club reimbursement
Camp SIM program
Zoo pass access

Financial & Retirement

401(k) with company match
Profit sharing
Bonus plans
Tuition reimbursement

Time Off & Recognition

11 paid holidays
Paid vacation
Length of service recognition
Core Value program

Community & Culture

Company picnic and events
Employee meals
Supportive, cross-functional teams

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Refine Your Search

success manager jobs in watertown wi

Customer Success Advisor

Strategic Client Success Manager

Student Success Librarian - University Libraries

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Customer Success Advisor

What guides us every day:

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