Top 54 Sr. technical services representative Jobs in Waukee, Ia

Sr. Technical Services Representative
LATICRETE International, Inc. —Waukee, IA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- DevOps
- AD&D insurance
- Paid holidays
Quick Apply
6d
Customer Service Representative
Regal Plastic —Grimes, IA
- $18 - $20 an hour
- Full-time
- Bachelor of Science
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Construction Materials Testing / Engineering Technician
Terracon —Des Moines, IA
- Construction site
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
IT Project Manager/Sr IT Project Manager
MidAmerican Energy Company —Des Moines, IA
- Full-time
- Computer science
- Computer Science
- Customer service
Biomedical Technician
Fresenius Medical Care —West Des Moines, IA
- Weekends as needed
- Mid-level
- High school diploma or GED
- Clinic
- Tuition reimbursement
- Opportunities for advancement
Industrial Engineer II (Onsite)
Collins Aerospace —West Des Moines, IA
- $68,900 - $131,100 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Paid holidays
- Loan repayment program
Sr. ROW/Land Representative
TRC Companies, Inc. —Des Moines, IA
- $75,400 - $84,500 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
SVP - Contract East Division
Merchants Bonding Company —West Des Moines, IA
- Full-time
- 11+ years
- Finance
- Bachelor's degree
Quick Apply
Senior ECAD Layout Design Engineer (Remote)
Collins Aerospace —Des Moines, IA
- $86,800 - $165,200 a year
- Full-time
- Remote
- 3 years
- Travel
- Mentoring
- Paid holidays
- Loan repayment program
Director of HR and Workforce Development
Iowa Primary Care Association —Des Moines, IA
- $115,000 - $135,000 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Commercial Relationship Manager II
First Interstate Bank —Clive, IA
- From $115,900 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Paid time off
Manager, IT - DBA
Sammons Financial Group —West Des Moines, IA
- $94,134 - $196,111 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Director/Senior Director, Project Construction & Engineering
MidAmerican Energy Company —Urbandale, IA
- Full-time
- Engineering
- Finance
- 8 years
1d
Transportation Market Leader
Stanley Consultants —Des Moines, IA
- $207,000 - $300,000 a year
- Full-time
- Engineering
- Office
- Recruiting
- Profit sharing
- Health savings account
Quick Apply
Service Center Supervisor - Des Moines, IA
Vertiv —Des Moines, IA
- Weekends as needed
- Microsoft Word
- Background check
- Pass drug screening
Commercial Install Tech II
Everon, LLC —Des Moines, IA
- Full-time
- Customer service
- Pass drug screening
- English
Quick Apply
Service Technician II
Hobart Service —Des Moines, IA
- Extended hours
- Microsoft Excel
- Up to 50% travel
- Inventory management
6d
Senior Manager Environmental Engineer
Ryder System —Des Moines, IA
- $140,000 - $160,000 a year
- Microsoft Word
- Engineering
- Travel
- Disability insurance
- Health insurance
Google Cloud Mid-Market Sales Development Representative
Accenture —Des Moines, IA
- $24.42 - $42.84 an hour
- Full-time
- Hybrid work
- CRM software
- DevOps
- Mid-level
- Paid holidays
- Disability insurance
Manufacturing - Maintenance Supervisor
EFCO Forming & Shoring Solutions —Des Moines, IA
- Full-time
- Microsoft Outlook
- Engineering
- English
- Health savings account
- AD&D insurance
Quick Apply

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Sr. Technical Services Representative

LATICRETE International, Inc. -
Waukee, IA

Quick Apply

Job Details

Full-time
6 days ago

Benefits

AD&D insurance
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
Life insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Construction industry experience
Microsoft Teams
Construction experience

Full Job Description

Classification:

Salary

Job Description:

Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?

At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017!

We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.

We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!

Just some of our benefits:

Medical
Dental
Vision
401k
Tuition reimbursement
13 paid holidays in addition to paid vacation and sick time
Flexible spending
Life Insurance, AD&D and Supplemental Insurance

POSITION SUMMARY

The Technical Services Representative provides technical services to both internal and external customers through phone calls, website chats, emails, etc. and works to resolve complaints and issues in a timely manner.

This position supports the installation and use of physical building materials. It is not an IT, software, or systems support role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional duties and responsibilities may be assigned, as necessary.

1. Customer Interactions (80%)

Provide technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat feature, emails, etc. to provide information on proper material selection, installation methods and supporting information.
Work on the investigation and settlement of customer complaints as assigned through SalesForce diplomatically and in a professional manner within authorized limits. Place complaint settlement product orders and/or check requests.
Coordinate incoming requests for technical support and training with sales and field Technical Representatives.
Follow up requests from field representatives and distributors to establish contact between contractors and design teams.
Coordinate and participate in job site visits.
Update complaints in Salesforce as new information is attained.
Resolve complaints quickly and in a mutually beneficial manner.
Help Technical Service Supervisor ensure departmental procedures and adequate internal controls are followed through the department.
Assist Supervisor with analysis of Technical Services activities and report trends and needs, as necessary.

2. Internal Support (10%)

Support Technical Services training programs, as directed.
Create and update technical data sheets and technical advisories.
Review and approve technical literature, packaging, data sheets, and Marketing collateral.
Represent Technical Services ISO quality system reviews and audits.
Work / learn to increase product and industry knowledge and becoming a subject matter expert.

3. Special Projects, Housekeeping, and Assignments (10%)

Participate in implementation or improvement initiatives associated with Technical Services.
Help design and implement procedures and online tools for vendor supplied products.
Work with Marketing to provide specifications, CAD details and BIM content to third party vendors for inclusion on their websites or specification generating tools.
Create and update FAQs for inclusion on website FAQ page.
Help DEVOPS develop tools for LATICRETE website for STRATA_HEAT and custom shower pans and drains to aid customer in choosing and ordering products.
Enter information into Salesforce for new Accounts, Contacts and Projects which are Technical Services generated.
Update complaints in Salesforce as new information is attained.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum of 3 yrs. experience in construction industry.
Minimum of 2 yrs. of experience in Technical Services or comparable industry experience.
Experience with Salesforce and JD Edwards preferred.
Knowledge of tile/stone installation methods, construction assemblies, jobsite conditions, building materials, field application, substrates, mortars / adhesives/coatings is a plus.
Knowledge of architecture and construction methods a plus.
Knowledge of LATICRETE product lines, applications, construction practices and materials a plus.
Experience in tile, stone, concrete, flooring, or construction materials
Ability to read and interpret installation instructions and industry standards
Familiarity with jobsite conditions, substrates, and building assemblies

Specialized Skills, Requirements and Experience:

High School Diploma: Degree preferred.
Strong interpersonal, written, and verbal communications skills.
Computer skills: Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.) and Outlook.
Fluency in second language, preferred.
Team cooperation – maintain a positive cooperative attitude with all employees at LATICRETE and all customers (internal and external).

Physical Requirements:

Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly.
Push/pull: Must be able to push/pull 50 lbs.
Stand: Must be able to stand 20% of the day or more.
Sitting: Must be able to sit for 80% of the day or more.
Twisting/Bending: Must be able to twist/bend 25% of the day.
Squatting, climbing and/or crawling: 10% of the day

Travel Requirement:

Must be able to travel up to 20%

Quick Apply

Refine Your Search

sr. technical services representative jobs in waukee, ia

Sr. Technical Services Representative

Customer Service Representative

Construction Materials Testing / Engineering Technician

IT Project Manager/Sr IT Project Manager

Biomedical Technician

Industrial Engineer II (Onsite)

Sr. ROW/Land Representative

SVP - Contract East Division

Senior ECAD Layout Design Engineer (Remote)

Director of HR and Workforce Development

Commercial Relationship Manager II

Manager, IT - DBA

Director/Senior Director, Project Construction & Engineering

Transportation Market Leader

Service Center Supervisor - Des Moines, IA

Commercial Install Tech II

Service Technician II

Senior Manager Environmental Engineer

Google Cloud Mid-Market Sales Development Representative

Manufacturing - Maintenance Supervisor

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POSITION SUMMARY

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