Roto-Rooter Plumbing and Water Cleanup
Location: Wausau, WI
Full-Time | Leadership Opportunity
Annual Salary: $60,000-$85,000+ based on experience, leadership background, and performance
Are you an experienced plumbing leader who enjoys coaching teams, improving operations, and delivering outstanding customer service? Roto-Rooter Plumbing and Water Cleanup is seeking a Plumbing Operations Manager to lead our residential plumbing department and help drive continued growth throughout the Wausau area.
Whether you're currently a Plumbing Manager, Service Manager, Operations Manager, Field Supervisor, or an experienced Lead Plumber ready for the next step, this is an opportunity to build a successful team while influencing the future of a growing company.
As our Plumbing Operations Manager, you'll oversee daily operations, develop technicians, improve department performance, and ensure every customer receives an exceptional service experience.
Annual salary of $60,000-$85,000+ based on experience
Stable, full-time, year-round employment
Leadership role with opportunities for advancement
Modern fleet, equipment, technology, and operational systems
Ongoing leadership development and professional training
Collaborative, team-focused work environment
Opportunity to help shape the future of a growing plumbing department
Company pays 50% of employee health insurance premiums
Dental, vision, life, accident, critical illness, short-term disability, and long-term disability insurance options
Up to 20 days of paid time off based on years of service
401(k) with up to a 3.5% company match
Paid leadership and technical training
Long-term career growth opportunities
As the Plumbing Operations Manager, you'll oversee the day-to-day operations of the plumbing department while helping technicians succeed and ensuring exceptional customer service.
Responsibilities include:
Lead, coach, and develop residential plumbing technicians
Conduct ride-alongs, field coaching, and performance evaluations
Monitor technician productivity, quality, and customer satisfaction
Review department performance metrics and implement operational improvements
Work closely with dispatch, customer service, and company leadership to maximize scheduling efficiency
Assist with recruiting, interviewing, onboarding, and technician development
Manage departmental budgets, inventory, purchasing, fleet coordination, and vendor relationships
Oversee warranty claims and operational processes
Resolve customer concerns professionally while maintaining strong customer relationships
Ensure safety standards, company procedures, and quality expectations are consistently met
Drive revenue growth while maintaining operational efficiency and profitability
We're seeking an experienced leader who understands both residential plumbing operations and how to develop high-performing teams.
Qualified candidates should have:
5+ years of plumbing industry experience
Previous leadership experience managing plumbing technicians or service teams
Strong knowledge of residential plumbing service operations
Proven ability to coach, motivate, and hold employees accountable
Excellent communication, leadership, and organizational skills
Experience improving department performance and customer satisfaction
Ability to analyze KPIs, forecasting, budgeting, and profitability
Comfortable using scheduling software, reporting tools, tablets, and other business technology
Valid driver's license with an acceptable driving record
Successful Plumbing Operations Managers enjoy helping people grow while improving business performance. They know how to balance customer satisfaction, technician development, operational efficiency, and financial results. They lead by example, communicate effectively, and create a culture built on accountability, teamwork, and continuous improvement.
At Roto-Rooter Plumbing and Water Cleanup, we believe great leaders build great teams. We'll provide the support, resources, and opportunities to help you continue growing your leadership career while making a meaningful impact on our employees, customers, and business.
If you're ready to lead a talented team, strengthen operations, and help drive continued success, apply today to become our next Plumbing Operations Manager in Wausau, Wisconsin.
