Top 24 Bilingual customer service remote Jobs in Wayne, Ne

Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home
ibex —United States
- $21.50 an hour
- Weekends as needed
- Remote
- 18 years or older
- Spanish
- HIPAA
- Paid training
- Health insurance
Quick Apply

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Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home

ibex -
United States

Quick Apply

Job Details

Full-time
$21.50 an hour

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Referral program

Qualifications

English
High school diploma or GED

Full Job Description

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role:

As a Bilingual Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.

We’re looking for enthusiastic individuals with a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential as much as experience.

What You’ll Do:

Provide guidance on provider networks, referrals and pre-authorizations.
Troubleshoot and resolve issues related to billing, payments and coverage.
Ensure compliance with HIPAA regulations when handling sensitive member information.
Collaborate with internal departments to resolve complex member concerns.
Maintain accurate records of customer interactions and resolutions in CRM systems.
Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
Stay updated on policies, state regulations and healthcare industry changes.

What We’re Looking For:

Previous customer service experience, preferably in healthcare or insurance.
Strong verbal and written communication skills in both English & Mandarin or Cantonese.
Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
Ability to handle high call/chat/email volumes effectively.
Proficiency in computer applications, including CRM and customer support platforms.
Ability to work flexible shifts, including weekends and holidays.

Requirements:

Must be 18 years or older
High school diploma or equivalent
Must be fluent in English
Must be fluent in Mandarin or Cantonese

Why Ibex?

Paid training
A culture that celebrates YOU
Opportunities for growth and advancement
A team that’s got your back

Job Type: Full-time

Pay: $21.50 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Language:

Spanish (Preferred)

Work Location: Remote

Quick Apply

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bilingual customer service remote jobs in wayne, ne

Mandarin/Cantonese Bilingual Customer Service Representative - $21.50/Hour - Work at Home

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