The Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives. The Customer Service Associate serves our customer’s needs by being well trained, friendly, and responsive while following company procedures and policies.
Customer Service Associates help to serve our customer needs and requirements, resulting in satisfied, repeat customers. They help their managers maintain inventory, cash, and forms according to company requirements. They greet and thank our customers on each visit and service our customers in a fast and friendly manner. Additionally, Customer Service Associates make sure all shift tasks are completed and assist in maintaining the Enmarket cleanliness and customer service standards at their location. The role of Customer Service Associate may include nights, weekends, and holidays.
Duties & Responsibilities:
- Efficiently complete customer transactions at the cash register or self-checkout stations and suggest products
that complement purchases
- Foster positive and professional relationships with co-workers and customers
- Provide courteous, frictionless, and outstanding experience for customers
- Communicate respectfully and maintain a consistent team-oriented attitude
- Address and mitigate customer concerns with a sense of urgency and involve managers as needed
- Adhere to all Enmarket, federal, state, and local safety-related regulations, including food safety regulations
- Ensure that all food and beverage offers are available
- Clean food preparation areas and equipment to Enmarket standards
- Ensure the store is clean and fully stocked to provide an outstanding guest experience
- Clean inside and outside of store
- Stock shelves and coolers
- Must have a customer-centric, friendly, service attitude
- Ability to stand at register for up to 8 hours at a time to serve customers
- Ability to perform basic math functions (adding, subtracting, multiplying, dividing)
- Ability to stoop, bend, stretch, reach, stack, and lift inventory weighing up to 40 pounds to stock, inventory,
and sell merchandise and keep the kiosk/store/station/lot clean
- Be able to see, differentiate and compute money
- Ability to hear, understand, and respond to requests and to communicate information clearly using the English
language
- Ability to use POS (cash register and pump controls)
- Must have a strong work ethic and be able to cooperate and get along with co-workers
Reports to: The General Manager and Assistant General Manager
Hiring is contingent upon eligibility to work in the U.S.
Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.
