Top 202 Member service representative Jobs in Webster, Ma

Customer Service Manager
E-ZPass MA/TransCore —Auburn, MA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
Bank Floater (Member Service Specialist)
Webster First Federal Credit Union —Webster, MA
- $25 - $27 an hour
- Overtime
- Basic math
- Research
- Office
Quick Apply
8d
Member Services Representative
Core Development and Management-Planet Fitness —Webster, MA
- $15 - $16 an hour
- Part-time
- 18 years or older
- Computer literacy
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
MEMBER SERVICE REPRESENTATIVE
Charter Oak Federal Credit Union —Dayville, CT
- $18.00 - $44.64 an hour
- Office
- Communication skills
- Entry level
Quick Apply
Part Time Teller (20 hours)
TruNorth Bank —Sturbridge, MA
- $19.00 - $22.50 an hour
- Part-time
- Computer literacy
- Office
- High school diploma or GED
13d
Patient Service Representative
Optum —Worcester, MA
- $16.00 - $27.69 an hour
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- AD&D insurance
- Employee stock purchase plan
Bank Teller
Webster First Federal Credit Union —Charlton, MA
- $19 - $21 an hour
- Overtime
- Basic math
- Office
- High school diploma or GED
Quick Apply
Customer Service Representative
TransCore, LP —Auburn, MA
- $17 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Paid training
Quick Apply
Customer Service Representative
U-Haul —Webster, MA
- $15 - $16 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Service Appointment Coordinator
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Sales Representative
Yankee Home Improvement —Worcester, MA
- $10,000 - $20,000 a month
- Full-time
- Sales
- Customer service
- Driving
- Paid training
- Health insurance
Quick Apply
3h
Lead Generator
Members First Construction —Woonsocket, RI
- $17 - $19 an hour
- Part-time
- Background check
- Residential
- In-person
- Paid training
- Health insurance
Quick Apply
Territory Sales Representative/Account Manager
Hanna Instruments —Smithfield, RI
- $80,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
- Profit sharing
- Flexible spending account
Quick Apply
Entry Level Sales Representative
Renewal by Andersen | Esler Companies —Smithfield, RI
- $25 - $35 an hour
- Urgently hiring
- No experience needed
- Office
- US work authorization
- Paid training
- Paid holidays
Customer Care Representative
bankHometown —Putnam, CT
- $25 - $26 an hour
- Extended hours
- High school diploma or GED
- Organizational skills
- 1 year
Float Teller
bankHometown —Putnam, CT
- $19.00 - $22.50 an hour
- Computer literacy
- Office
- High school diploma or GED
Per Diem Patient Care Coordinator
Optum —Auburn, MA
- $17.98 - $32.12 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Member Services Representative
Anytime Fitness - 027669 —Uxbridge, MA
- $15 - $20 an hour
- Part-time
- Cleaning
- Communication skills
- Entry level
- Gym membership
Quick Apply
Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
1d
JD Associate - Auburn Mall, Auburn, MA
Finish Line —Auburn, MA
- $15 an hour
- Part-time
- 18 years or older
- Merchandising
- Maintenance
- 401(k)
- Employee discount

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Customer Service Manager

E-ZPass MA/TransCore -
Auburn, MA

Quick Apply

Job Details

Full-time
$70,000 - $90,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Customer communication
Team supervision
Managing teams in a customer support role
Employee relationship building
SQL
Supervising experience
Data management
Productivity software
Query management
Associate's degree

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Customer Service Manager to join our team in Auburn, Massachusetts.

Summary: Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers (WIC), as well as Facility Management. The Manager coordinates processing and reporting activities with the Customer Care Supervisors to ensure that policy and procedure integrity is maintained and also manages all activities of Customer Care Operations, maintaining optimum service levels for E-ZPass MA and PAY BY PLATE MA (PBP) accounts. Per the accepted contract pricing (Appendix M1B of the MassDOT AET CSC Agreement), the Customer Service Manager is responsible for maintaining the expected profit margins at each WIC location individually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Maintain a full understanding of all E-ZPass MA and PBP programs and is well-versed in all Customer Care Representative, Team Lead and Supervisor tasks
Participates in bi-weekly Project Manager and software development calls to ensure all Customer Care issues are addressed, corrected, tested and implemented timely
Support MassDOT’s Director of Statewide tolling for key high-level requests from operations including legal hearings, subpoena’s and detailed customer account history
Develop agenda and present all relevant Customer Care issues to discuss with MassDOT Management team for the Monthly Status Meetings
Understands the business rules of all E-ZPass MA and PBP programs as they apply to account establishment, account maintenance and transponder inventory tasks
In conjunction with the Customer Care Supervisor’s, oversees 6 WIC locations and continually monitor and assess service levels including the number of walk-ins, wait times and customer feedback
Coordinate daily activities that ensure Customer Care operations and its staff provide excellent customer service, supervises and supports all established policies and procedures and keeps TransCore management and MassDOT appraised of the status of Customer Care Center operations
Responsible for understanding, monitoring and meeting daily, weekly, monthly performance metrics and standards applicable to the Customer Care Department (#3-5, #43-45, #1-2 and #6-11 in conjunction with the Account and Finance Manager, #37-38 and #66 in conjunction with the Customer Communications Manager and Accounting and Finance Manager); informing the CSC Program Manager when issues arise that impact metrics
Serving as customer service role model, ensure all Customer Care representatives are courteous, professional and attuned to customer needs
Establish and monitor statistical performance reporting criteria, enforce policies and procedures to ensure all staff meet or exceed expected customer service and performance levels
Correct and address any QA findings, develop preventive measures, support training and cross training processes and continue to mentor new and existing staff to ensure overall quality of delivered services
Work with the QC/QA department to implement efficiencies by evaluating processes for improvements where possible
Periodically travel to WIC’s to maintain effective relationships and communication with team members
Act as safety Manager for all locations (including WIC’s) and building security, first contact for alarms and access granted and revoked as needed for all staff
Must remain professional under every circumstance with customers/non-customers

Required Skills:

5 plus years Supervisory experience with hands-on customer service experience
Proven ability to navigate and elaborate integrity system data activity
Advance skills in Microsoft Office products and proficient in running SQL scripts
Must be a team player, self-motivated and success oriented for the entire CSC Program
Bilingual in Spanish a plus

Education:

Minimum of an Associates degree required
Bachelor’s degree preferred

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Pay: $70,000.00 - $90,000.00 per year

Benefits:

Dental insurance
Health insurance
Vision insurance

Application Question(s):

What is your desired salary?

Ability to Commute:

Auburn, MA 01501 (Required)

Work Location: In person

Quick Apply

Refine Your Search

member service representative jobs in webster, ma

Customer Service Manager

Bank Floater (Member Service Specialist)

Member Services Representative

MEMBER SERVICE REPRESENTATIVE

Part Time Teller (20 hours)

Patient Service Representative

Bank Teller

Customer Service Representative

Customer Service Representative

Service Appointment Coordinator

Sales Representative

Lead Generator

Territory Sales Representative/Account Manager

Entry Level Sales Representative

Customer Care Representative

Float Teller

Per Diem Patient Care Coordinator

Member Services Representative

Patient Care Coordinator

JD Associate - Auburn Mall, Auburn, MA

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