Position Summary
The Manager of Executive Operations & Corporate Services serves as a strategic operational partner to the Chief Executive Officer and the Hospitality America Executive Leadership Team. This position is responsible for managing corporate office operations, coordinating executive and organizational initiatives, supporting company-wide communications, leading corporate events and culture programs, overseeing administrative processes, and driving execution of special projects.
While reporting directly to the Chief Executive Officer, this position supports the entire Executive Leadership Team and serves as a central point of coordination across corporate departments, hotel operations, ownership groups, vendors, and external business partners.
The Manager of Executive Operations & Corporate Services plays a critical role in ensuring organizational alignment, operational effectiveness, accountability, and execution of key initiatives while promoting Hospitality America's PEACH culture and values. Other duties may be assigned.
About Us
At Hospitality America, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.
PASSIONATE – Passionate with the spirit to serve.
EXCELLENCE – Committed to excellence that inspires results.
ADAPTABLE – Adjust, adapt, and overcome.
COMMUNITY – Creators of a collaborative community invested in growth.
HUMBLE – Humble, trustworthy, and transparent.
They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.
Why Hospitality America
- Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
- Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment. Join a team that believes you should enjoy coming to work every day!
- Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!
- Medical, Dental, and Vision coverage.
- Paid time off.
- 401k Retirement Plan.
Essential Duties and Responsibilities
Executive Operations
- Manage executive operational support functions for the Chief Executive Officer and Executive Leadership Team.
- Coordinate executive meetings, leadership retreats, strategic planning sessions, and company-wide leadership events.
- Prepare agendas, presentations, reports, and supporting materials for executive meetings and business reviews.
- Track follow-up items, action plans, and organizational priorities to promote accountability and execution.
- Assist executive leadership with special projects and strategic initiatives.
Corporate Services & Administration
- Oversee daily operations of the corporate office and administrative functions.
- Manage vendor relationships and agreements related to corporate office services and operations.
- Coordinate office facilities, equipment, technology resources, and workspace management.
- Develop, maintain, and improve corporate administrative procedures and business processes.
- Manage corporate records, organizational files, and confidential documentation.
Project Management & Organizational Effectiveness
- Lead and coordinate cross-functional corporate initiatives and assignments.
- Manage project timelines, deliverables, communications, and status reporting.
- Identify opportunities to improve efficiency, communication, and organizational effectiveness.
- Assist with implementation and tracking key company initiatives, goals, and action plans.
- Support annual planning, budgeting, and organizational goal-setting processes.
- Compile, organize, and distribute executive dashboards, performance reports, and business metrics for leadership review.
- Serve as a business administrator and resource for designated corporate systems, platforms, and communication tools
Employee Experience & Culture
- Plan and coordinate Hospitality America's corporate events, leadership conferences, recognition programs, and company celebrations.
- Lead logistics and execution of PEACH-related initiatives and employee engagement programs.
- Coordinate onboarding experiences and corporate orientation activities for new team members.
- Support programs that strengthen employee engagement, communication, and organizational culture.
Communications & Corporate Coordination
- Coordinate internal communications on behalf of executive leadership.
- Assist in the development of company presentations, announcements, reports, and other communications.
- Serve as a liaison between executive leadership, hotel operations, corporate departments, and external stakeholders.
- Coordinate information gathering and reporting for executive review and decision-making.
Ownership, Brand & External Relations Support
- Coordinate meetings and communications with ownership groups, business partners, management companies, and brand representatives.
- Assist in preparation of ownership presentations, meeting materials, and executive reporting packages.
- Support company participation in community, industry, and professional organizations.
- Coordinate preparation and distribution of business partners, ownership, and executive-level reporting materials while ensuring accuracy, consistency, and timeliness.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Education and Experience
- Bachelor's degree preferred in Business Administration, Hospitality Management, Communications, or related field.
- Minimum of five years of professional experience in operations management, project management, executive operations, hospitality administration, or related business functions.
- Hospitality industry experience preferred.
- Experience supporting senior leaders and coordinating cross-functional initiatives.
Knowledge, Skills, and Abilities
- Exceptional organizational and project management skills.
- Strong leadership and relationship-building abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong business judgment and decision-making skills.
- Demonstrated ability to maintain confidentiality and exercise discretion.
- Advanced proficiency with Microsoft 365 applications.
- Ability to work independently while collaborating effectively across departments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand for prolonged periods of time.
- Must be able to lift up to 50 pounds.
- Must be able to navigate various departments of the organization’s physical premises.
Travel
Less than 10%
Affirmative Action/EEO Statement:
Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additional Information:
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.
