Top 49 Help desk Jobs in West Bend, Wi

Help Desk Technician I
SKYGEN USA —Menomonee Falls, WI
- $19.61 - $29.41 an hour
- Full-time
- Hybrid work
- Office
- Windows
- Analysis skills
- Work from home
6d
IT Help Desk Technician
BCS IS IT —Germantown, WI
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
8h
Support Desk Technician
River Run Computers Inc —Glendale, WI
- $50,000 - $68,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Guest Services - Service Desk
SteinsGardenCenters —West Bend, WI
- Merchandising
- Communication skills
- Ability to lift 25 pounds
Quick Apply
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK
Froedtert Health —Menomonee Falls, WI
- $24.05 - $38.48 an hour
- Weekends as needed
- Mid-level
- Military encouraged
- Computer skills
- Continuing education credits
- Disability insurance
Service Support Engineer
Messer Cutting Systems, Inc. —Menomonee Falls, WI
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
Seasonal - Seasonal Service Desk
SteinsGardenCenters —West Bend, WI
- Seasonal
- Merchandising
- Communication skills
- Ability to lift 25 pounds
Quick Apply
IT Support Technician - Part Time
Visa Lighting, an Oldenburg Group Company —Glendale, WI
- Part-time
- Computer science
- Computer Science
- Writing skills
Phone Support Technician
Satisloh —Germantown, WI
- Full-time
- Mid-level
- Office
- Travel
- Free parking
- Flexible schedule
IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
Quick Apply
5d
Dispatcher
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Managed Services Analyst
UFS LLC —Grafton, WI
- $60,000 a year
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
IT SPECIALIST
Phoenix Lighting —Milwaukee, WI
- On call
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Specialist - Utilities
Badger Meter —Milwaukee, WI
- Full-time
- Office
- Ability to sit for extended periods
- Experience equivalent to degree accepted
- Health savings account
- Paid holidays
Technical Support Specialist
Revolution Search Group —Milwaukee, WI
- Full-time
- Mid-level
- Analysis skills
- Computer networking
Quick Apply
Operations Technician
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Educational Technology Coordinator at Milwaukee Charter School (Part-Time)
National Heritage Academies —Milwaukee, WI
- Part-time
- High school diploma or GED
- Associate's degree
- Leadership
- Loan forgiveness
5d
Technical Service Representative
Bradley Company, LLC —Menomonee Falls, WI
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
12d
IT Consultant
2W Technologies, Inc. —Pewaukee, WI
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
Technical Service Representative
WATERTRONICS LLC —Hartland, WI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Basic math
Quick Apply
8h

I want to receive the latest job alert for help desk in west bend, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near west bend, wi

Help Desk Technician I

SKYGEN USA -
Menomonee Falls, WI

Apply Now

Job Details

Full-time
$19.61 - $29.41 an hour
6 days ago

Benefits

Work from home

Qualifications

Mobile device support
Software deployment
Microsoft Exchange
Windows
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
VMware
System deployment
Desktop administration
Ticketing system technical support
Mobile devices

Full Job Description

What are important things that YOU need to know about this role?

Experience: A minimum of one year of help desk experience is required for consideration.
Work Location: This position is based in Menomonee Falls Wisconsin and offers a hybrid working environment so you can work from home one day a week!

What will YOU be doing for us? Responsible for successfully supporting internal end users and external consultants with issues of varying complexity related to software, hardware, telecommunications, printing, faxing and wireless technologies. Troubleshoot and resolve issues in a positive and professional manner. Utilize internal systems to process requests and document resolutions.

What will YOU be working on every day?

Provide initial support to both remote and onsite end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax solutions, AP’s, etc.).
Ensure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting standard and Customer Care agent phone access, etc.
Procure necessary equipment from onsite ITAM team and then configure and install hardware for all telecommuting employees. Work in conjunction with Shipping and Receiving Associate to ship out all necessary equipment to new telecommuting employees.
Coordinate and implement various solutions to improve end user experiences such as new system builds, updates to systems, software, moving a user’s equipment to a new onsite location or rearranging the equipment at the user’s desk.
Demonstrate strong troubleshooting and analytical skills, including leveraging available reference and resolution resources to assist with issue resolution as appropriate. Contribute to resolution documentation (knowledge base) available to the team and maintain or update existing resolution documentation as appropriate.
Utilize internal customer help desk ticketing system by monitoring and taking ownership of incoming requests, and management of end-user resolutions in a timely manner or escalating for assistance from other areas for resolution, thereby maintaining detailed and accurate notes in ticketing system regarding resolution.
Communicate purchasing needs to appropriate internal team members to ensure hardware levels are maintained and are available for new and current employees.
Acquire new technical skills by leveraging available resources including training materials and taking ownership of projects that require developing new technical skills.
Communicate and coordinate with second and third level team members and management to ensure strategic decisions complement future network and server implementation strategies, while meeting current and future business requirements.

What qualifications do YOU need to have to be GOOD candidate?

Required Level of Education, Licenses, and/or Certificates
- Currently pursuing an Associate or Bachelor’s Degree or a 2 year degree or Certification in A+ and Network +.
Required Level of Experience
- 0 – 6 months of experience in a Helpdesk role using a helpdesk ticketing system.
Required Knowledge, Skills, and Abilities
- Ability to physically work in the Menomonee Falls office 2 to 3 days per week
- Knowledge of Microsoft Windows 10.
- Knowledge of Microsoft 2016 or higher.
- Ability to support end user systems throughout the operating life cycle (deployment, upgrades, ongoing support, removal from service and disposal).
- Knowledge of Active Directory, Exchange, and VMware environments.
- Knowledge of PC Hardware Systems, general interface and mobile/smart devices.

What qualifications do YOU need to have to be a GREAT candidate?

Preferred Level of Education, License, and/or Certificates
- Associate or Bachelor’s Degree in Information Technology and in related area with 1-2 years of experience in the field.
- Certification in Microsoft Desktop Operating System and/or Microsoft Office (2016 to current).
Preferred Level of Experience
- 1 – 2 years of experience in a Helpdesk or Support role.
- Knowledge and ability to use ticketing systems.
Preferred Knowledge, Skills, and Abilities
- Knowledge of a network design and equipment, Active Directory functionality and utilization, and package deployments in a Microsoft environment.
- Experience in an environments that utilizes a VoIP phone system and VMware.
- Knowledge and familiarity with support process standards (i.e. ITIL) as pertains to role.

The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.

Compensation Range: $19.61 - $29.41 per hour

Compensation Midpoint: $24.51 per hour

Apply Now

Refine Your Search

help desk jobs in west bend, wi

Help Desk Technician I

IT Help Desk Technician

Support Desk Technician

Guest Services - Service Desk

EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Service Support Engineer

Seasonal - Seasonal Service Desk

IT Support Technician - Part Time

Phone Support Technician

IT Support Desk Engineer I

Dispatcher

Managed Services Analyst

IT SPECIALIST

Technical Support Specialist - Utilities

Technical Support Specialist

Operations Technician

Educational Technology Coordinator at Milwaukee Charter School (Part-Time)

Technical Service Representative

IT Consultant

Technical Service Representative

I want to receive the latest job alert for help desk in west bend, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected