Top 58 Customer service rep Jobs in West Burlington, Ia

Customer Support Center Agent I
First Mid —Burlington, IA
- $17.50 - $19.62 an hour
- Spanish
- Writing skills
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
1d
Customer Service Associate I
Dollar Tree —West Burlington, IA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Rep
Planet Fitness - Baseline Fitness —Burlington, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
2d
Pharmacy Customer Service Associate
Walgreens —Burlington, IA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Representative I
HEARTLAND CO-OP —Wever, IA
- Part-time
- Computer literacy
- Basic math
- CDL
Senior Customer Service Representative
Motion Industries (MOT) —Fort Madison, IA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Associate
Walgreens —Fort Madison, IA
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Relations Representative - State Farm Agent Team Member
Jess Sutcliffe - State Farm Agent —Fort Madison, IA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service Representative
Circle K —Burlington, IA
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
Customer Service Representatives
Pizza Hut —Burlington, IA
- Full-time
- Maintenance
- Cash register
- Entry level
Quick Apply
Customer Service Associate I
Family Dollar —Wapello, IA
- $9.00 - $9.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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Customer Support Center Agent I
First Mid —Burlington, IA
Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our…
$17.50 - $19.62 an hour
Quick Apply
1d
Customer Service Rep
Planet Fitness - Baseline Fitness —Burlington, IA
Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours. Health, Dental and Vision Insurance.
2d

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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
4d
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

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Customer Support Center Agent I

First Mid -
Burlington, IA

Quick Apply

Job Details

$17.50 - $19.62 an hour
1 day ago

Benefits

Employee stock purchase plan
Health insurance
Tuition reimbursement
Paid time off
Family leave
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
Service customers over the phone with accuracy and efficiency within policy guidelines.
Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
Adheres to all bank compliance, security and operational policies and procedures.
Performs changes to existing accounts as requested by the customer.
Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to management.
Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
Identifies and recommends products and/or services to best meet the needs of the customer.
Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
Complete other specified duties as assigned.

Qualifications

Education:

High School Diploma/GED required.

Experience:

1+ year of customer service experience and/or previous experience working in a financial institution preferred.
Previous contact center experience preferred.

Skills:

Bilingual (Spanish and English speaking) strongly preferred.
Proficient in usage of Microsoft Office and computer application
Strong organizational and communication skills, both oral & written.
High level of interpersonal skills to interact with customers and potential customers in professional manner.
Ability to work additional hours or hours outside of the departmental operating hours as needed.

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

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Refine Your Search

customer service rep jobs in west burlington, ia

Customer Support Center Agent I

Customer Service Associate I

Customer Service Rep

Pharmacy Customer Service Associate

Customer Service Representative I

Senior Customer Service Representative

Customer Service Associate

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Representatives

Customer Service Associate I

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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