Top 21 It service desk manager Jobs in West Chester, Pa

Service Desk Analyst
Imagine360 —Wayne, PA
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
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1d
Assistant Manager of Operations – CLAS IT
Villanova University —Villanova, PA
- $71,700 - $89,600 a year
- Full-time
- Mid-level
- Office
- Windows
- Tuition reimbursement
Field Network Consultant
KPInterface —Philadelphia, PA
- $50,000 - $60,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Dental insurance
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IT Support Specialist
Lympha Press —Chadds Ford, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
Technical Support Specialist-Police
City of Philadelphia —Philadelphia, PA
- $55,000 a year
- Email
- Mid-level
- Windows
- Microsoft Office
- Wellness program
- Paid holidays
Quick Apply
Support Engineer
Goddard Systems LLC —King of Prussia, PA
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technology Support Specialist
Morgan Lewis —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Manager, IT Service Delivery
Lincoln University —Lincoln University, PA
- Computer Science
- 5 years
- Windows
Quick Apply
IT Support Specialist
Hyundai Engineering America —Philadelphia, PA
- Weekends as needed
- Computer science
- Computer Science
- Construction site
Quick Apply
Technology Support Specialist
Morgan, Lewis & Bockius —Philadelphia, PA
- Full-time
- High school diploma or GED
- Trade school
- Fair chance
Service Desk Specialist - Onsite
NetCov —King of Prussia, PA
- $46,125 - $61,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
2d
Specialist, Senior Service Desk
The Board of Pensions of the Presbyterian Church —Philadelphia, PA
- Online Application
- Salesforce
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Service Desk Lead
Public Health Management Corporation —Philadelphia, PA
- Full-time
- Research
- Office
- Bachelor's degree
Quick Apply
3d
Associate Systems Engineer
City of Philadelphia —Philadelphia, PA
- $65,000 - $74,907 a year
- Email
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Paid holidays
Quick Apply
IT Support Technician
Jacob Stern & Sons, Inc. / Acme-Hardesty LLC —Blue Bell, PA
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
12d
IT Support Specialist
American Crane —Douglassville, PA
- $22 - $30 an hour
- Overtime
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Help Desk Specialist III (Service Management Lead)
ASRC Federal —Philadelphia, PA
- Full-time
- 5 years
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
1d

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Service Desk Analyst

Imagine360 -
Wayne, PA

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Job Details

Full-time
$60,000 - $70,000 a year
1 day ago

Benefits

Paid holidays
Disability insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Imagine360 is seeking a Service Desk Analyst to join the team! The Tier 1 Service Desk Analyst serves as the first point of contact for employees seeking IT assistance. This role focuses on answering incoming support requests, performing basic troubleshooting, documenting and categorizing incidents, and escalating issues when appropriate. The Tier 1 Analyst delivers high-quality customer service while following established procedures, scripts, and knowledge articles to resolve common technical issues efficiently.

Position Location:Hybrid (3 days a week in office), 1550 Liberty Ridge Dr. Suite 330 Wayne, PA 19087

Responsibilities include but are not limited to:

Answer incoming service requests via phone, chat, email, and ticketing system.
Provide employee-facing IT support through telephony, instant messaging, and limited deskside assistance as required.
Perform basic troubleshooting for common issues including:
Password resets and account unlocks
VPN connectivity issues
Printer and peripheral problems
Basic hardware, software, and application support
Accurately triage, categorize, and prioritize incidents and service requests according to established guidelines.
Follow documented scripts, runbooks, and knowledge articles to resolve known issues.
Document all requests, troubleshooting steps, and resolutions thoroughly and in a timely manner using the IT ticketing system.
Escalate incidents to Tier 2 or appropriate support teams when issues exceed Tier 1 scope or resolution timelines.
Monitor systems and applications at a basic level and report alerts or anomalies according to procedures.
Assist with configuration and setup of end-user equipment such as laptops, monitors, docking stations, peripherals, and VoIP phones under guidance.
Support asset management activities by updating hardware and software inventory records.
Provide clear, professional communication to users regarding status updates and next steps.
Perform other duties as assigned.

Required Experience/Education:

High School Diploma or GED
0-1 years of experience in an IT support, customer service, help desk, or technical support role

Equivalent combination of education, internships, lab work, or handson technical training

Preferred Experience/Education:

Associate's or Bachelor's Degree in an ITrelated field (Information Technology, Computer Science, MIS, or related discipline)
Experience working in a service desk, help desk, or technical support environment
Familiarity with an IT ticketing system (e.g., ManageEngine, Jira, Freshservice, etc.)
Basic experience supporting:
Windows or macOS operating systems
User accounts, passwords, and access management
Exposure to ITIL concepts or structured support processes

Skills and Abilities:

Strong customer service and communication skills
Ability to follow documented procedures, scripts, and knowledge articles
Willingness to escalate issues appropriately and collaborate with highertier support
Flexibility with work schedule and availability as required by business needs
Ability to multitask and work in a fastpaced support environment
Basic technical troubleshooting and problemsolving skills

Physical Requirements:

When onsite, work is indoors in an office environment with moderate noise.
Intermittent physical effort involving lifting of up to 50 pounds, walking, and stooping, kneeling, crouching, or crawling is required.

Imagine360 will make reasonable accommodations to enable applicants to participate in the interview process and other aspects of the hiring process, as well as for current employees, when Human Resources is aware of the need for such accommodations.

I understand that it is my responsibility to contact Human Resources if I need the company to consider making any accommodations to enable me to participate in the hiring process, including the interview, or for any of the job activities, duties or responsibilities included in this Job Description for any of the following reasons:

a. Physical or mental health condition;

b. Pregnancy or childbirth or medical conditions relating to the same; or

c. Religious belief, practice or observance.

What can Imagine360 offer you?

Multiple Health plan options
Company paid employee premiums for disability and life insurance
Parental Leave Policy
20 days PTO to start / 10 Paid Holidays
Tuition reimbursement
401k Company contribution
Company paid ShortLong term Disability plus Life Insurance
Professional development initiatives / continuous learning opportunities
Opportunities to participate in and support the company's diversity and inclusion initiatives

Want to see our latest job opportunities? Follow us onLinkedIn

Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**

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Refine Your Search

it service desk manager jobs in west chester, pa

Service Desk Analyst

Assistant Manager of Operations – CLAS IT

Field Network Consultant

IT Support Specialist

Desktop Support Engineer - Tier 1

Technical Support Specialist-Police

Support Engineer

Technology Support Specialist

Manager, IT Service Delivery

IT Support Specialist

Technology Support Specialist

Service Desk Specialist - Onsite

Specialist, Senior Service Desk

IT Service Desk Lead

Associate Systems Engineer

IT Support Technician

IT Support Specialist

Help Desk Specialist III (Service Management Lead)

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