Top 13 It help desk manager Jobs in West Chester Pa

Help Desk Technician Level 1
DELTA COMMUNITY SUPPORTS —Blue Bell, PA
- $21.62 - $24.04 an hour
- Basic math
- English
- Mid-level
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IT Support Specialist
Lympha Press —Chadds Ford, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
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14d
IT End User Services Tech, Level 2
World Travel Inc. —Exton, PA
- $55,000 - $60,000 a year
- Overtime
- Computer science
- Computer Science
- Office
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21h
IT Services Manager
MetaTechnical —Narberth, PA
- $6,000 - $8,500 a month
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health insurance
- Paid time off
Quick Apply
12d
Desktop Support Engineer - Tier 1
Tech Impact —Philadelphia, PA
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Health insurance
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5d
IT Manager
Mental Health Partnerships —Philadelphia, PA
- $75,000 - $85,000 a year
- Overtime
- Hybrid work
- Google Workspace
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Support Assistant
Delaware Schools Consortium —New Castle, DE
- Online Application
- Google Workspace
- Computer literacy
- English
Service Manager
ChristoIT —Harleysville, PA
- $90,000 - $100,000 a year
- 8 hour shift
- Hybrid work
- Sales
- Senior level
- Leadership
- Health insurance
- Dental insurance
IT Technical Support 1
City of Philadelphia —Philadelphia, PA
- $39,787 - $59,693 a year
- Email
- Computer Science
- Windows
- Microsoft Office
- Wellness program
- Paid holidays
Quick Apply
22h
Support Engineer
Goddard Systems LLC —King of Prussia, PA
- Computer science
- Computer Science
- Mid-level
Quick Apply
Director, Digital Workplace
NBME —Philadelphia, PA
- $163,092 - $203,865 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Free parking
- Commuter assistance
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IT Technician (On Site)
Asociacion Puertorriquenos En Marcha Inc —Philadelphia, PA
- From $45,000 a year
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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IT Dept - Service Support Specialist I
Phillips & Cohen Associates Ltd. —Wilmington, DE
Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive…
$22 an hour
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Help Desk Technician Level 1
DELTA COMMUNITY SUPPORTS —Blue Bell, PA
Valid driver’s license in the state of residence. Interface with users, answer questions and resolve technical problems with PCs, Laptops, Servers, Software,…
$21.62 - $24.04 an hour
Quick Apply

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Help Desk Technician
Equitas Health, Inc. —Columbus, OH
Provide first level technical troubleshooting skills to resolve general internal Equitas Health system support issues via telephone, chat, remote communication…
$49,000 - $58,800 a year
Quick Apply
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply

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it help desk manager jobs near west chester pa

Help Desk Technician Level 1

DELTA COMMUNITY SUPPORTS -
Blue Bell, PA

Quick Apply

Job Details

$21.62 - $24.04 an hour

Qualifications

Computer operation
Spreadsheets
Copy machines
Basic math
Presentations for conferences or internal meetings
In-person customer service
Word embeddings
English
Driver's License
Cultural competency
Fax machines
Desktop applications
Project management software
Productivity software
Faxing
IT department experience
Ticketing system technical support

Full Job Description

Delta’s Mission: To enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships.

Values: Customer Focus, Performance Excellence, Learning and Growth

Position Summary

This position is responsible for routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets. Assist with IT project work and documentation assigned. Ensure compliance with IT processes, cyber security practices, policies and procedures.

Advances Delta’s Mission and Values. Reports to: Communications and Technology Manager

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist the Director of Information Technology and Communications and Technology Manager with assigned projects, asset management, and comprehensive documentation.
Interface with users, answer questions and resolve technical problems with PCs, Laptops, Servers, Software, Networking/WIFI, and phone systems.
Perform routine maintenance, setup and configurations for hardware and software systems.
Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person.
Escalate problems that fall outside of the skill level of this position to tier 2 support (Network and Computer systems Administrator or Director of IT).
Travel to supported sites to help with installations, routine maintenance or problems. Travel between PA and NJ office and facility locations as needed.
Understand and be able to use desktop and software support skills, including but not limited to:
- Microsoft Operating Systems (Windows 10, Server 2012, 2016, 2019)
- Microsoft Office (Word, Excel, PowerPoint)
- Antivirus/Malware software
- Desktop PCs, Laptops, Network Switches, and miscellaneous hardware
Write technical documentation for IT Staff and end-users.
Ensure compliance with Delta and IT processes and procedures.
Preaches and adheres to Delta Community Supports comprehensive cyber security policy.
Perform other duties as assigned by Communications and Technology Manager.

Requirements

Strong presentation skills; Ability to use excellent oral and written communications skills
Strong analytical and problem solving skills
Strong customer service and collaboration skills
Ability to work effectively with people, facilitating their growth and development
Demonstrated commitment to equity, diversity and inclusion
Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software
Fully proficient in the operation of helpdesk ticket software and project management software
Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations
Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds
Ability to use telephone, voice mail, copier, fax machine, computer and calculator
Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.
Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities
Physical activities needed to perform the essential job functions: reaching, lifting, finger dexterity, grasping, repetitive motions, and visual activity.
Ability to lift, pull and push 50 pounds.

Position Qualifications

Bachelor’s Degree in IT or a related field
Valid driver’s license in the state of residence
Two(2) to Five (5) years in an IT or technology related field; appropriate additional experience may be considered in lieu of the educational requirements
A+ certification preferred

Quick Apply

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it help desk manager jobs in west chester pa

Help Desk Technician Level 1

IT Support Specialist

IT End User Services Tech, Level 2

IT Services Manager

Desktop Support Engineer - Tier 1

IT Manager

IT Support Assistant

Service Manager

IT Technical Support 1

Support Engineer

Director, Digital Workplace

IT Technician (On Site)

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