Top 301 Help desk Jobs in West Covina Ca

Bilingual IT Engineer (Mandarin & English required)
Gigacloud Technology(USA) Inc —El Monte, CA
- $60,000 - $80,000 a year
- Overtime
- Background check
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
10d
Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Profit sharing
Associate Technical Account Manager
Yardi Systems, Inc. —Santa Ana, CA
- $31.25 - $32.81 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Residential
- Profit sharing
2d
IT Help Desk - Support Specialist
Arakelian Enterprises Inc —Irwindale, CA
- $26.00 - $41.70 an hour
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Assistant
iBUYPOWER —City of Industry, CA
- $28 - $30 an hour
- Full-time
- Microsoft Outlook
- Ability to lift 50 pounds
- 1 year
- Paid holidays
- Health insurance
Helpdesk Desktop Support Analyst
Cerity Partners —Pasadena, CA
- $90,000 a year
- Email
- Hybrid work
- Mid-level
- Windows
- 3 years
- Commuter assistance
- Dental insurance
Help Desk Technician 1
MATT Construction —Santa Fe Springs, CA
- $36 - $43 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Support Analyst
Habitat Health —West Covina, CA
- $84,000 - $98,000 a year
- Microsoft Outlook
- Writing skills
- Clinic
- COVID-19 protective measures
- Paid parental leave
Quick Apply
14d
Help Desk Analyst
Din Tai Fung North America —Arcadia, CA
- $28.10 - $33.65 an hour
- Weekends as needed
- Hybrid work
- Hospitality
- 18 years or older
- Google Workspace
- Health savings account
- Health insurance
IT Help Desk Specialist
H MART —Whittier, CA
- $29 - $32 an hour
- Computer Science
- English
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
IT Support Technician
Karman Space & Defense —South El Monte, CA
- $28 - $37 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
8d
MSP Help Desk Engineer- Tier II
AllSafe IT —Pasadena, CA
- $30 - $36 an hour
- 8 hour shift
- Azure
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
12d
IT Help Desk Technician II
Divergent —Los Angeles, CA
- $30 - $56 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
Desktop Support Analyst - Associate
PIH HEALTH —Whittier, CA
- $26.13 - $44.62 an hour
- Day shift
- Computer Science
- Writing skills
- Urgent Care
2d
Help Desk Support Specialist
Green Dot Public Schools (CA) —Los Angeles, CA
- $29.81 - $37.86 an hour
- Weekends as needed
- Background check
- Current TB test
- Office
- AD&D insurance
- Paid holidays
7d
PC Desktop Support Analyst I (on-site)
AHMC Healthcare —Alhambra, CA
- $25.44 - $31.83 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
Support Specialist
SimplePractice —Los Angeles, CA
- $46,000 - $48,000 a year
- Overtime
- Remote
- Google Workspace
- Bachelor's degree
- Computer skills
- Paid parental leave
- Paid holidays
Helpdesk Support Technician
Connection —Brea, CA
- $29 an hour
- Full-time
- Mid-level
- Office
- Windows
6d
IT Helpdesk Support
SKIMS —Los Angeles, CA
- $100,000 - $110,000 a year
- Weekends as needed
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Operator (Temp)
Panda Restaurant Group —Rosemead, CA
- $24.00 - $30.50 an hour
- Email
- Hybrid work
- High school diploma or GED
- Entry level
- 401(k) matching
- Gym membership
Quick Apply

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help desk jobs near west covina ca

Bilingual IT Engineer (Mandarin & English required)

Gigacloud Technology(USA) Inc -
El Monte, CA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Safety equipment provided
Life insurance
Retirement plan

Qualifications

Professional networking
Mandarin
Teamwork
Software troubleshooting
IT service management
English
Bachelor's degree
Continuous improvement
TCP/IP
Desktop administration
RemotePC
IT department experience
Information Technology

Full Job Description

IT Support Engineer Job Summary:

Reporting to the IT Manager, the IT Support Engineer is responsible for deploying, maintaining, and troubleshooting a wide variety of technical systems, ranging from enterprise network connectivity to critical warehouse equipment. Working under limited supervision, you will design, develop, troubleshoot, and optimize moderately complex system solutions. You will collaborate with internal and external teams to brainstorm, implement new technologies, and drive continuous improvement across our existing infrastructure and networks.

Note: Overtime, including weekend work, may occasionally be required to support operational needs.

Key Responsibilities & Expectations

Network & Infrastructure Support: Install, configure, and troubleshoot network hardware, including switches, access points, routers, and firewalls. Perform physical network installations and diagnose copper/fiber-optic cabling issues.
Multi-Platform Troubleshooting: Resolve diverse technical issues across hardware, software, telecommunications, video conferencing systems, and warehouse-specific equipment.
Active Directory & Identity Management: Configure, maintain, and administer user accounts, permissions, and security groups within Active Directory.
Asset & Endpoint Management: Manage the lifecycle of all local IT assets (PDA, desktops, laptops, and thermal/laser printers) within a dynamic warehouse environment.
Warehouse Floor Integration: Build strong relationships with the Warehouse Operations team. Spend time on the warehouse floor to understand their daily workflows and proactively solve technical pain points.
Helpdesk Ticket Resolution: Manage and prioritize incoming tickets via our IT Helpdesk CRM (Freshservice), ensuring both local and remote users receive rapid, high-quality support.
System Diagnostics & Monitoring: Utilize network monitoring tools and run diagnostic programs to proactively identify issues and maintain system uptime.
Continuous Improvement: Research new tools, technologies, and best practices to recommend data-driven upgrades for our network systems.
Cross-Functional Collaboration: Partner with teams such as Warehouse Operations, Application Engineering, and business stakeholders to resolve high-priority incidents swiftly.

Knowledge, Skills, and Abilities

Technical & Equipment Knowledge

Networking: Strong understanding of network architecture, TCP/IP, DNS, DHCP, and standard internet protocols.
Platforms: Hands-on experience with networking platforms like Ubiquiti, Netgear, and Sophos.
Directory Services: Direct experience with Active Directory setup, configuration, and user administration.
Hardware Deployment: Proficient in configuring and deploying enterprise network hardware (routers, switches, APs) and endpoints (computers, mobile devices, warehouse printers).

Professional Skills

Language: Bilingual fluency in English and Mandarin Chinese (verbal) is preferred.
Autonomy: Proven ability to work independently with minimal supervision, demonstrating strong accountability and ownership of issues from start to finish.
Adaptability: Flexibility to work rotational and/or on-call shifts to support 24/7 office and warehouse operations.
Communication: Excellent interpersonal, verbal, and written communication skills with a customer-service mindset.
Analytical Thinking: Strong problem-solving, decision-making, and analytical capabilities with high attention to detail.

Education & Experience Requirements

Experience: 2–3 years of qualifying work experience in Information Technology, Network Engineering, or a closely related environment.
Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience/formal training).

Nice-to-Haves / Preferred:

Wireless site survey experience or industry certifications (e.g., ECSE - Ekahau Certified Survey Engineer). Experience working with production applications in cloud environments.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

Prolonged periods of sitting and repetitive motions from computer/phone use.
Occasional standing, walking, squatting, kneeling, twisting at the waist, and reaching.
Ability to occasionally lift and/or carry up to 25 lbs.
Ability to occasionally use a scissor lift to troubleshoot network equipment at elevated heights.
Occasional domestic business trip by air or automobile.
Primarily performed in an indoor office setting adjacent to a large warehouse facility (temperatures subject to normal environmental variations). Personal Protective Equipment (PPE) is provided.

Disclaimer: The duties and responsibilities outlined above are intended to describe the general nature of this position and do not represent an exhaustive list. Other duties may be added, removed, or modified as business needs evolve, with or without notice.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
What's your salary expectation?

Education:

Bachelor's (Preferred)

Experience:

IT service management: 2 years (Required)

Language:

Fluent English and Mandarin (Required)

Ability to Commute:

El Monte, CA 91731 (Required)

Work Location: In person

Quick Apply

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