Top 9 Client success manager Jobs in West Des Moines, Ia

Client Success Manager
ITA Group Inc —West Des Moines, IA
- Full-time
- Mid-level
- 3 years
- Analysis skills
Quick Apply
13d
Customer Success Manager
Mom's Meals —Ankeny, IA
- $102,000 - $119,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Customer Success Manager (Early Career), Camps
Scorability —Urbandale, IA
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Disability insurance
Quick Apply
6d
Customer Success Manager
Gain Compliance —Des Moines, IA
- Mid-level
- Office
- Organizational skills

Related jobs to explore

Based on your search for client success manager

Client Success Representative
MCL Talent Partners —Des Moines, IA
Training: Complete onboarding + coaching + full licensing support. Schedule: Monday–Friday daytime — Reclaim evenings and weekends.
$49,200 - $89,800 a year
Quick Apply
12d
Customer Success Manager
Mom's Meals —Ankeny, IA
Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred.
$102,000 - $119,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
14d
Customer Success Director
Impact.com —Columbus, OH
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience. You will develop strategic, goal-driven account plans and processes…
$110,000 - $135,000 a year
Quick Apply
14d

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in west des moines, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near west des moines, ia

Customer Success Manager jobs in Des Moines, IA

Work From Home Customer Service jobs in Arlington, TX

Customer Service jobs in Portland, OR

Customer Success Manager jobs in Birmingham, AL

Customer Success Manager jobs in Savannah, GA

Customer Success Manager jobs in Lincoln, NE

Part Time Customer Service jobs in Fort Myers, FL

Customer Success Manager jobs in Palo Alto, CA

Academic Success Coach jobs in Wisconsin

Customer Success Manager jobs in Jacksonville, FL

Customer Success Manager jobs in Lancaster, PA

Customer Success Manager jobs in Fairfax, VA

Customer Success Manager jobs in Clayton, MO

Manager jobs in Fresno, CA

General Manager jobs in Corpus Christi, TX

Student Success Coach jobs in Florida

Customer Success Manager jobs in Beaverton, OR

Customer Success Manager jobs in Pasadena, CA

Success Academy Charter Schools jobs in Bronx, NY

Customer Success Manager jobs in Kansas

Client Success Manager

ITA Group Inc
West Des Moines, IA

Quick Apply

Job Details

Full-time
13 days ago

Qualifications

Managing customer accounts
Customer communication
Customer behavior analysis
Managing clients in a customer support role
SaaS platforms
Technical customer support solution
Experience with SaaS (as product category for technical sales engineers)
SaaS
Account management
Cross-functional communication

Full Job Description

About the Role

We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform.

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout the client journey. You'll help organizations maximize adoption, analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals.

We're seeking someone with experience in SaaS client success who understands how to manage client health, drive product adoption, leverage data to make recommendations and partner with cross-functional teams to deliver an exceptional client experience. If you enjoy building relationships, solving problems, analyzing data and helping clients get the most value from technology, we'd love to talk with you.

What You'll Do

Own Client Relationships

Serve as the primary point of contact for a portfolio of clients.
Build trusted relationships with HR leaders, employee experience teams, program administrators and executive stakeholders.
Guide clients through their client journey, from implementation through renewal.
Conduct regular client meetings, business reviews and strategic planning discussions.
Act as an advocate for your clients while balancing business priorities and platform capabilities.

Drive Customer Success and Platform Adoption

Monitor customer health, engagement and adoption metrics to identify risks and opportunities.
Proactively engage clients when participation, recognition activity or platform utilization trends change.
Use customer data and platform insights to make recommendations that improve employee engagement and program performance.
Help clients develop strategies to increase employee participation, manager engagement and overall platform value.
Partner with clients to achieve business outcomes and demonstrate return on investment.

Troubleshoot and Solve Problems

Investigate and resolve client issues related to platform functionality, configuration and adoption.
Partner with Product, Development and Technical Support teams to address client concerns.
Document, escalate and track bugs and enhancement requests.
Communicate technical concepts clearly to both technical and non-technical audiences.
Navigate ambiguity and independently drive issues toward resolution.

Leverage Data and Insights

Analyze usage, recognition activity, participation trends and engagement metrics.
Translate data into actionable recommendations for clients.
Prepare and deliver executive-ready reports and Quarterly Business Reviews (QBRs).
Identify opportunities to improve client engagement, retention and long-term success.

Create Client-Facing Resources

Develop client communications, training materials, support documentation, tutorials and best-practice resources.
Help clients educate employees and leaders on platform features and functionality.
Support change management and adoption initiatives within client organizations.

Support Retention and Growth

Monitor account health and proactively address risks.
Partner with Sales and leadership teams on renewals, expansions and cross-sell opportunities.
Help ensure clients continue to see measurable value from their investment with ITA Group.
Contribute to client retention and long-term account growth.

What We're Looking For

Required Qualifications

3+ years of experience in Customer Success, Client Success, Account Management, Customer Experience or a related client-facing SaaS role.
Experience managing a portfolio of business clients.
Strong analytical skills and ability to interpret data and trends.
Experience using customer data, adoption metrics, account health indicators, or usage analytics to make recommendations and drive client outcomes.
Experience conducting business reviews and presenting recommendations to clients.
Strong problem-solving and troubleshooting abilities.
Exceptional written and verbal communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience within SaaS, HR technology, employee engagement, recognition, rewards or employee experience platforms.
Experience with Totango, Gainsight, ChurnZero or similar tools.
Experience using CRM systems such as Salesforce or HubSpot.
Familiarity with ticketing and development workflows including Jira or similar tools.
Experience creating training content, support documentation or client-facing resources.
Experience working with product, development or technical support teams.

Success in This Role

The ideal candidate is:

Proactive
Curious and analytical
Comfortable with ambiguity
Technically savvy without needing to be a developer
Skilled at building relationships and influencing stakeholders
Able to translate data into meaningful business recommendations
Motivated by helping clients achieve measurable results

Quick Apply

Refine Your Search

client success manager jobs in west des moines, ia

Client Success Manager

Customer Success Manager

Customer Success Manager (Early Career), Camps

Customer Success Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in west des moines, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected