Top 68 Help desk Jobs in West Des Moines, Ia

IT EUC Support Analyst
Robert Half —West Des Moines, IA
- Temporary
- Microsoft Outlook
- 5 years
- Windows
- Disability insurance
- Dental insurance
Quick Apply
2d
IT Support & User Administrator
Barr-Nunn Transportation LLC —Granger, IA
- Online Application
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
2d
IT Service Desk Lead
Infoway Solutions LLC —Des Moines, IA
- $25.03 - $30.14 an hour
- Contract
- Background check
- Windows
- Senior level
- Dental insurance
- Flexible schedule
Quick Apply
1d
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Computer Support Associate
viva —Johnston, IA
- $21.81 - $26.81 an hour
- Full-time
- Office
- In-person
- 1 year
8d
NOC Technician I
Aureon —West Des Moines, IA
- Rotating shift
- Hybrid work
- Office
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply
10d
Technology Support Technician
Heartland Area Education Agency —Johnston, IA
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
6d
Technical Service Specialist I
NCMIC Group Inc —Clive, IA
- Microsoft Outlook
- Office
- Windows
End Point Specialist II
Aureon —West Des Moines, IA
- Research
- Mid-level
- Office
Quick Apply
Help Desk Technician
Iowa Digestive Disease Center —Clive, IA
- Full-time
- HIPAA
- Windows
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
4d
Deskside Support Technician
Pomeroy —Des Moines, IA
- $24 an hour
- Full-time
- Office
- Windows
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
IT Support Tech
Mister Car Wash —Des Moines, IA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8h
Service Desk Technician II
The Iowa Clinic —West Des Moines, IA
- Full-time
- Clinic experience
- Mid-level
- Windows
- Profit sharing
- Wellness program
Geek Squad Agent (Retail Store)
Best Buy —West Des Moines, IA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
Commercial Support Specialist I
Mediacom Communications Corporation —West Des Moines, IA
- $15 - $20 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Windows
- High school diploma or GED
- Paid training
- Wellness program
4d
Technology Assistant - Football
Waukee Community School District —Waukee, IA
- $21.82 an hour
- Part-time
- Associate's degree
- Communication skills
- Outdoor work
8d
Help Desk Technician
Sterling Computers Corporation —Des Moines, IA
- Full-time
- Background check
- School experience
- Google Workspace
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Des Moines, IA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Customer Technical Specialist
Peraton —Des Moines, IA
- $30,000 - $48,000 a year
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Triage Technician
LightEdge —Des Moines, IA
- Azure
- Windows
- High school diploma or GED
14d

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IT EUC Support Analyst

Robert Half -
West Des Moines, IA

Quick Apply

Job Details

Temporary | Contract
2 days ago

Benefits

Disability insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Asset management
Knowledge management
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
Wireless networking
IT asset management
5 years
Software deployment
Laptop (troubleshooting support)
iOS
Windows
Incident Escalation
Android
Virtualization tools
Computer hardware
Desktop (troubleshooting support)
Content development
Incident management operations support
Remote access software
Customer support ticket management
Scripting
Desktop applications
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
Customer service knowledge base
macOS
Identity and access management (IAM) solutions

Full Job Description

We are looking for an IT EUC Support Analyst to provide hands-on technical support for employees across a dynamic insurance environment in West Des Moines, Iowa. This Long-term Contract position focuses on resolving hardware, software, access, and connectivity issues for both onsite and remote users while helping maintain a dependable end-user computing experience. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and experience working within enterprise support operations. You will also contribute to documentation, asset oversight, and technical initiatives that improve service delivery.

Responsibilities:

Manage and prioritize escalated incidents and service requests, ensuring issues are resolved within established service expectations.
Deliver technical assistance to onsite and remote employees by diagnosing problems with desktops, laptops, peripherals, applications, and access tools.
Investigate and resolve Windows-based hardware and software issues so users can quickly return to productivity.
Support account access and application issues through Active Directory and related administrative tools.
Maintain accurate records for company devices and related assets to support inventory control and lifecycle tracking.
Create, revise, and enhance knowledge base content to improve support consistency and team efficiency.
Participate in endpoint-related projects such as device deployments, refresh activities, software rollouts, and other technical initiatives.
Assist employees using personal mobile devices for business access by supporting managed applications on iOS and Android platforms.
Troubleshoot wired and wireless connectivity issues affecting office-based and remote staff.
Use scripting or automation methods where appropriate to streamline recurring support tasks.
5+ years of experience in end-user computing, desktop support, or advanced technical support roles within an enterprise setting.
Strong expertise supporting Microsoft Windows environments, including configuration, troubleshooting, and device support; Windows 11 experience is highly preferred.
Hands-on experience with service desk escalations, incident queue management, and timely ticket resolution.
Proficiency with Active Directory for user support, access troubleshooting, and account-related issue resolution.
Working knowledge of Microsoft 365 applications, including Teams, OneDrive, Outlook, and SharePoint.
Ability to diagnose and repair laptops, desktops, and peripheral devices, including support for imaging and device refresh activities.
Familiarity with networking fundamentals and the ability to resolve common wired, wireless, and remote connectivity issues.
Exposure to virtualization tools such as VMware or Citrix, along with MacOS or mobile device support, is a plus.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice .

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Refine Your Search

help desk jobs in west des moines, ia

IT EUC Support Analyst

IT Support & User Administrator

IT Service Desk Lead

Tier 1 Technical Support Representative (REMOTE IOWA)

Computer Support Associate

NOC Technician I

Technology Support Technician

Technical Service Specialist I

End Point Specialist II

Help Desk Technician

Deskside Support Technician

IT Support Tech

Service Desk Technician II

Geek Squad Agent (Retail Store)

Commercial Support Specialist I

Technology Assistant - Football

Help Desk Technician

Client Support Desk Analyst

Customer Technical Specialist

Triage Technician

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