Top 18 It manager Jobs in West Memphis, Ar

IT Manager, Service Desk
City Brewing Co —Memphis, TN
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply
Data Center Server Operations Site Lead
Google —West Memphis, AR
- $164,000 - $238,000 a year
- Weekends as needed
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
8d
Mgr-Cust Exper Tech Support
FedEx Freight —Memphis, TN
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
13d
Manager, IT Service Orchestration
Deloitte —Memphis, TN
- $97,000 - $179,000 a year
- Full-time
- Computer science
- Computer Science
- 3 years
6d
System Director-Service Delivery & Customer Experience - HS IS Admin Corporate
Baptist Memorial Health Care —Memphis, TN
- Full-time
- Office
- Master's degree
- Bachelor's degree
- Free parking
- Disability insurance
Senior Manager, IT Service Orchestration
Deloitte —Memphis, TN
- $118,000 - $218,000 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
6d
Director, IT Business Applications
Highline Warren —Memphis, TN
- Remote
- 8 years
- Senior level
- Leadership
Quick Apply
Director-Desktop & Client Services
Baptist Memorial Health Care —Memphis, TN
- Computer science
- Computer Science
- System design
22h
Director - IT Security
Southwest Tennessee Community College —Memphis, TN
- Full-time
- 5 years
- Writing skills
- HIPAA
IT Vendor Financials & Contract Manager
Deloitte —Memphis, TN
- $93,000 - $171,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
- Work from home
Director of IT Governance, Risk and Compliance
Orion Financial —Memphis, TN
- Full-time
- Office
- Analysis skills
- Bachelor's degree
Quick Apply
Applications Development Manager
Meyer Utility Structures, LLC —Memphis, TN
- Hybrid work
- Computer Science
- 3 years
- Bachelor's degree
Quick Apply
Site Operations Manager
xAI —Memphis, TN
- On call
- 5 years
- Ability to lift 50 pounds
- Analysis skills
Quick Apply
Director of IT Governance, Risk and Compliance
Orion Federal Credit Union —Memphis, TN
- Office
- Analysis skills
- Bachelor's degree
IT Enterprise Support Application Manager | MAA Corporate Office
MAA —Germantown, TN
- Full-time
- Microsoft Outlook
- Computer Science
- Ability to walk for extended periods
Quick Apply

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Data Center Server Operations Site Lead
Google —West Memphis, AR
Bachelor's degree in a technical field, or equivalent practical experience. 10 years of experience managing technical teams in charge of installing, configuring…
$164,000 - $238,000 a year
8d
Data Center Team/Site Lead - Nationwide travel
PGTEK —Memphis, TN
Supervise field technicians during rack installation and deployment activities. Prior experience in data center deployments, construction, warehousing, or…
$100,000 - $105,000 a year
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Technical Account Manager, MSP / IT Services (3+ yrs exp. req.)
#twiceasnice Recruiting —Ohio
In this role, you will own existing client relationships, manage escalations, uncover expansion opportunities, and help clients align IT needs with their…
$100,000 - $115,000 a year
Quick Apply
6d
Account Manager - IT Staffing
Stafford Technology —Worthington, OH
Ability to attend evening networking events. Ability to influence stakeholders at all levels. Compensation includes base salary plus commission.*.
$75,000 - $100,000 a year
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it manager jobs near west memphis, ar

IT Manager, Service Desk

City Brewing Co -
Memphis, TN

Quick Apply

Job Details

Full-time

Qualifications

Managing technical support teams
Project management experience in technology
Managing teams in a customer support role
Team leadership
Customer support ticket management
Managing projects
ITIL implementation
IT department experience
Ticketing system technical support
Stakeholder management

Full Job Description

City Brewing Company – Who We Are

With our roots in La Crosse, WI, we are proud to be North America’s largest co-packager of alcoholic beverages with four locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for our customers, Communication at all levels, Growth of not just our locations but also of our employees in their careers, and Performance with our ability to meet deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow.

Job Summary

The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures alignment with ITIL best practices and organizational objectives.

Duties and Responsibilities

Lead, mentor, and develop a team of Service Desk analysts across multiple sites.
Define team performance goals, KPIs, and SLAs to ensure high-quality service delivery.
Establish 24/7 coverage schedules, on-call rotations, and resource planning to meet business needs.
Foster a culture of accountability, collaboration, and continuous improvement.
Own incident, problem, and request management processes, ensuring consistent application of best practices.
Drive root cause analysis and problem management to reduce recurring incidents.
Function as the primary escalation point for critical service issues and ensure timely resolution.
Provide after-hours support when needed.
Maintain and improve the IT knowledge base and self-service portal.
Manage IT Service Desk-related projects from initiation to completion, including planning, execution, and stakeholder communication.
Partner with Infrastructure, Applications, and Cybersecurity teams to deliver technology initiatives.
Identify opportunities for process automation, efficiency, and improved end-user experience.
Ensure compliance with IT policies, security standards, and audit requirements.
Define and enforce hardware and software standards for end users.
Oversee the lifecycle management of end-user devices, applications, and licenses.
Coordinate IT onboarding and training for new hires and contractors.

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience.
5+ years of IT Service Desk or End-User Services experience, with at least 2 years in a leadership/managerial role.
Strong understanding of Service Desk Management Frameworks (i.e.ITIL)
Proven experience managing IT projects from initiation through completion.
Hands-on experience with ITSM/ticketing systems (e.g., ServiceNow, Freshservice, Remedy, Jira Service Management).
Excellent communication, leadership, and problem-solving skills
Willingness to travel to other sites domestically (20% annually)
Ability to manage competing priorities in a fast-paced 24/7 manufacturing environment.

City Brewery is an Equal Opportunity Employer, and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Quick Apply

Refine Your Search

it manager jobs in west memphis, ar

IT Manager, Service Desk

Data Center Server Operations Site Lead

Mgr-Cust Exper Tech Support

Manager, IT Service Orchestration

System Director-Service Delivery & Customer Experience - HS IS Admin Corporate

Senior Manager, IT Service Orchestration

Director, IT Business Applications

Director-Desktop & Client Services

Director - IT Security

IT Vendor Financials & Contract Manager

Director of IT Governance, Risk and Compliance

Applications Development Manager

Site Operations Manager

Director of IT Governance, Risk and Compliance

IT Enterprise Support Application Manager | MAA Corporate Office

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