Top 1429 Senior program Jobs in West Palm Beach Fl

Senior Client Experience Manager
Access Medical Laboratories —North Palm Beach, FL
- $120,000 - $145,000 a year
- Full-time
- Management
- Laboratory experience
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Teen Outreach Program Facilitator
Community Partners of South Florida —Riviera Beach, FL
- $22.49 an hour
- Full-time
- Bilingual
- Classroom
- Customer service
- 403(b) matching
- Paid holidays
Quick Apply
8d
Specialist Graphics
The School District of Palm Beach County —West Palm Beach, FL
- $2,026 - $2,027 a month
- Full-time
- Remote
- Spanish
- High school
- Mid-level
13d
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Palm Beach, FL
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
Licensed Mental Health Clinician / Therapist (LCSW, LMHC, LMFT, PMHNP, Psy.D)
Memory Training Centers of Florida —Palm Beach, FL
- $50 - $60 an hour
- Part-time
- LMFT
- Psychiatry
- Licensed Clinical Social Worker
- Flexible schedule
Quick Apply
2d
Patient Scheduling Call Center Agent - PART TIME
HCA Florida JFK Hospital —Atlantis, FL
- Part-time
- Remote
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Director of Education
COX SCIENCE CENTER AND AQUARIUM INC —West Palm Beach, FL
- Weekends as needed
- Background check
- Classroom
- Clean driving record
Quick Apply
Legal Admin Assistant
The School District of Palm Beach County —West Palm Beach, FL
- $2,026 - $2,027 a month
- Full-time
- Remote
- Spanish
- High school
- English
5d
Senior Associate Merchant (Hospitality)
ODP Business Solutions —Boca Raton, FL
- $95,000 - $105,000 a year
- Full-time
- Hospitality
- Marketing
- Inventory management
- Commuter assistance
- Health savings account
7d
adult /seinor caregiver
Milenis Home Care —West Palm Beach, FL
- $20 - $25 an hour
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid training
- Paid orientation
Quick Apply
2d
Online Instructor
HCI College —West Palm Beach, FL
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Medicaid Eligibility Advocate
HCA Florida JFK North Hospital —West Palm Beach, FL
- Full-time
- Reliable transportation
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior Manager, HR Business Partner
Carrier —Palm Beach Gardens, FL
- $117,500 - $234,500 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
- Wellness program
- Paid jury duty
Nurse Aide Evaluator RN
Prometric —West Palm Beach, FL
- $30 an hour
- 8 hour shift
- Nursing
- Microsoft Outlook
- RN License
Quick Apply
Chauffeur
Grand Living —West Palm Beach, FL
- Part-time
- English
- Residential
- Ability to climb stairs
- AD&D insurance
- Health insurance
Senior Manager, Risk Management
Carrier —Palm Beach Gardens, FL
- $117,500 - $234,500 a year
- Full-time
- Customer service
- 5 years
- Office
- Wellness program
- Paid jury duty
Senior Event Manager
Robbins Research International —West Palm Beach, FL
- $115,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Contracts
Quick Apply
Senior Manager, U.S. Benefits & Retirement
Carrier —Palm Beach Gardens, FL
- $117,500 - $234,500 a year
- Full-time
- 7 years
- HIPAA
- Office
- Wellness program
- Paid jury duty
Activities Coordinator for Assisted Living Facility
INNOVATIVE ARBOR OAKS AT GREENACRES —Lake Worth, FL
- Weekends as needed
- CPR Certification
- Computer literacy
- High school diploma or GED
Quick Apply
Senior Manager, Total Rewards
Otis —North Palm Beach, FL
- $140,000 - $170,000 a year
- Full-time
- Remote
- Finance
- Analysis skills
- Bachelor's degree

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Senior Client Experience Manager

Access Medical Laboratories -
North Palm Beach, FL

Quick Apply

Job Details

Full-time
$120,000 - $145,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Teamwork
Management
Managing teams in a customer support role
Team leadership
Healthcare Administration
Frontline customer support management
Team development
Bachelor's degree
Data-driven problem-solving
Communications
Business Administration
Team building

Full Job Description

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available.

Since 2003, we’ve been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:

The Senior Client Experience Manager is responsible for leading and elevating the end-to-end client experience across Access Medical Labs. This strategic leadership role will champion service excellence, drive customer satisfaction initiatives, and develop programs that strengthen client loyalty, retention, and engagement.

The ideal candidate is a customer-centric leader with a proven track record of improving service operations, enhancing customer experience metrics, and building high-performing teams. This individual will serve as the voice of the customer within the organization, partnering cross-functionally to identify opportunities, implement improvements, and ensure every client interaction reflects Access Medical Labs’ commitment to exceptional service.

Job Responsibilities:

· Develop and execute a comprehensive client experience strategy aligned with company goals and growth objectives.

· Establish, monitor, and continuously improve key customer experience metrics, including CSAT, NPS, client retention, and service quality indicators.

· Lead the development and implementation of service standards, quality assurance programs, and customer interaction best practices.

· Analyze customer feedback, complaints, survey data, and service trends to identify opportunities for improvement and implement corrective actions.

· Partner with leadership teams across Operations, Sales, Laboratory Services, Billing, and Client Services to enhance the customer journey and resolve service challenges.

· Serve as the voice of the customer by creating feedback mechanisms and translating insights into actionable business improvements.

· Design and oversee coaching, training, and development programs that strengthen customer service skills and promote service excellence.

· Manage and mentor team members while fostering a culture of accountability, continuous improvement, and customer advocacy.

· Develop recognition and reward programs that reinforce exceptional client service behaviors and outcomes.

· Lead the investigation and resolution of escalated client concerns, ensuring timely and satisfactory outcomes.

· Prepare and present executive-level reports and recommendations related to customer satisfaction, service performance, and improvement initiatives.

· Identify process inefficiencies and implement scalable solutions that improve both client and employee experiences.

· Collaborate with senior leadership to drive organizational initiatives focused on client retention, loyalty, and long-term growth.

· Stay informed on industry trends, customer experience best practices, and emerging technologies to maintain a best-in-class service organization.

· Perform other duties and special projects as assigned.

Qualifications & Skills:

· Bachelor’s degree in Business Administration, Communications, Healthcare Administration, or a related field required; Master’s degree preferred.

· 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations.

· Minimum of 5 years managing and developing high-performing teams.

· Proven success improving customer satisfaction, client retention, Net Promoter Score (NPS), and overall service performance.

· Experience developing customer experience strategies and implementing cross-functional improvement initiatives.

· Strong analytical skills with the ability to interpret data, identify trends, and develop actionable recommendations.

· Demonstrated ability to influence stakeholders and drive change across multiple departments.

· Exceptional communication, presentation, and interpersonal skills.

· Strong executive presence with experience presenting findings and recommendations to senior leadership.

· Ability to manage multiple priorities and thrive in a fast-paced, growth-oriented environment.

· Advanced proficiency with Microsoft Office Suite and customer service reporting platforms.

· Experience within healthcare, laboratory services, diagnostics, or other highly regulated service environments preferred.

· Passion for delivering exceptional customer experiences and building customer-centric cultures.

Pay: $120,000.00 - $145,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Access Labs does not and will not provide any kind of sponsorship for this role. Do you now, or will you in the future, require any kind of sponsorship?
Do you have at least 10+ years of progressive experience in customer experience, client success, customer service leadership, or service operations?

Experience:

Management: 5 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior program jobs in west palm beach fl

Senior Client Experience Manager

Teen Outreach Program Facilitator

Specialist Graphics

Sr. Program Lead, Professional Education, CKMH

Licensed Mental Health Clinician / Therapist (LCSW, LMHC, LMFT, PMHNP, Psy.D)

Patient Scheduling Call Center Agent - PART TIME

Director of Education

Legal Admin Assistant

Senior Associate Merchant (Hospitality)

adult /seinor caregiver

Online Instructor

Medicaid Eligibility Advocate

Senior Manager, HR Business Partner

Nurse Aide Evaluator RN

Chauffeur

Senior Manager, Risk Management

Senior Event Manager

Senior Manager, U.S. Benefits & Retirement

Activities Coordinator for Assisted Living Facility

Senior Manager, Total Rewards

I want to receive the latest job alert for senior program in west palm beach fl

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