Top 46 Customer service associate ii Jobs in Westerville, Oh

Customer Service Assistant 2
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
- $23.65 - $27.56 an hour
- Online Application
- Background check
- Word processing
- Research
- Paid holidays
- Health insurance
5d
Customer Service Associate II
Dollar Tree —Westerville, OH
- $12.00 - $12.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Account Customer Service Coordinator II
Ryder System —New Albany, OH
- $24.60 an hour
- Urgently hiring
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
10h
Customer Service Assistant 2 (Intermittent)
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
- $23.65 an hour
- Part-time
- Background check
- Word processing
- Research
- Paid holidays
- Health insurance
5d
Customer Service Specialist II
Ace Hardware —West Jefferson, OH
- $19 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Store discount
- Paid holidays
9d
Veterinary Customer Service Representative 2
The Ohio State University —Columbus, OH
- $17.00 - $21.77 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Treasury Mgmt Service Specialist II
Huntington Bank —Columbus, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Commercial Services Specialist II (Manheim)
Cox Automotive —Grove City, OH
- $20.10 - $30.10 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Paid jury duty
- Paid holidays
Dealer Services Specialist II
Cox Automotive —Grove City, OH
- $20.10 - $30.10 an hour
- Full-time
- Spanish
- Dealership
- English
- Paid jury duty
- Paid holidays

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Customer Service Assistant 2
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 - $27.56 an hour
5d
Customer Service Assistant 2 (Intermittent)
State of Ohio - Unemployment Compensation Review Commission —Columbus, OH
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings. Independently handles incoming inquiries via telephone or…
$23.65 an hour
5d

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Customer Service Assistant 2

State of Ohio - Unemployment Compensation Review Commission -
Columbus, OH

Apply Now

Job Details

Full-time
$23.65 - $27.56 an hour
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Loan forgiveness
Life insurance

Qualifications

Computer operation
Research
Administrative experience
Public relations
Office experience

Full Job Description

What You Will Do

As a Customer Service Assistant 2, your job duties inlcude but are not limited to:

Independently handles incoming inquiries via telephone or correspondence from interested parties regarding various aspects of their case before "the Commission".
Grants or deny reassignments and/or postponement requests via interested parties.
Serves as a liaison between the Chief HO and "the Commission" customers (e.g. claimants, employers, representatives and internet customers) resolving problems and handling issues relating to the appeal(s).
Support and assist hearing officers by taking incoming calls for scheduled telephone hearings.
Electronically record through database management case specific information (i e. names and titles of interested parties, telephone numbers, witnesses) which enable the Hearing Officer to connect the parties and begin the hearing.
Notifies parties of activity in their case via verbal, written or telephone.
Assists and supports Program Administrator 2 (PA2) of routine and administrative duties to include processing unemployment appeals, researching & analyzing additional appeals and Director's files to determine status
Review "the Commission" policies/procedures as they pertain to appeal on record.
Serves as liaison between "the Commission" and UC Benefits (e.g., case records and jurisdiction).
Prepares statistical data for PA2; works on special projects as directed by PA2.
Performs other related duties as assigned (e.g., customer service daily administrative functions to include backup with file copy, mail processing overpayments, subpoenas, dismissals, withdrawals, & vacates).

Schedule: Full-Time

Hours: Standard workdays are Monday through Friday. Hours are between 8:30 a.m. and 5:00 p.m.

Location: This position will be headquartered at Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Travel: For training purposes and required Program Area meetings, occasional travel will be required.

PN(s): 20037602.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

The ideal candidate, at minimum, must have the following:

OPTION 1

9 months training or experience in the following:
- Office practices & procedures
- Public relations or customer service that included techniques for handling difficult people
- Typing, keyboarding, data entry or word processing
- Operation of personal computer

OPTION 2

The equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 28. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $23.65 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 28

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$23.65

$24.27

$24.88

$25.61

$26.54

$27.56

$28.76

Annual

$49,192

$50,482

$51,750

$53,269

$55,203

$57,325

$59,821

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

Supplemental Information

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected].

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

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Refine Your Search

customer service associate ii jobs in westerville, oh

Customer Service Assistant 2

Customer Service Associate II

Account Customer Service Coordinator II

Customer Service Assistant 2 (Intermittent)

Customer Service Specialist II

Veterinary Customer Service Representative 2

Treasury Mgmt Service Specialist II

Commercial Services Specialist II (Manheim)

Dealer Services Specialist II

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