Top 18 Lead customer service associate Jobs in Westlake Oh

Automotive Wholesale Team Lead
Carvana —Elyria, OH
- Clean driving record
- Inventory management
- Ability to walk for extended periods
Retail leader with strong emphasis on sales and customer service
The Woodhouse Day Spa - Cleveland —Rocky River, OH
- $15 - $18 an hour
- Full-time
- Guest services
- Communication skills
- Marketing
- Health insurance
- Dental insurance
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Customer Service Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Customer service
- Health savings account
- Health insurance
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8d
Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time
Fifth Third Bank —Cleveland, OH
- $43,680 - $67,700 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Customer Operations Lead
Keene Inc —Cleveland, OH
- $55,000 - $60,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Health savings account
- Health insurance
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13d
Lead Customer Service Representative
Circle K —Avon, OH
- $17.50 - $18.00 an hour
- Full-time
- Ability to walk for extended periods
- Merchandising
- Basic math
Lead Customer Service Associate
Par Mar Stores —Brunswick, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
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Solution Outcome Management Leader @Advizex (Remote)
Myriad360 —Cleveland, OH
- $130,000 - $150,000 a year
- Remote
- Computer Science
- 5 years
- Master's degree
- Profit sharing
- Disability insurance
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Customer Service Sales Lead
The Barkley Pet Hotel and Day Camp —Chagrin Falls, OH
- From $16 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Mid-level
- Computer skills
- Paid training
- Disability insurance
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Experience Team Lead
Exodus Hair —Cleveland, OH
- From $15 an hour
- Full-time
- CRM software
- Sales
- Inventory management
- Paid training
- Paid time off
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13d

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Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. This role will monitor staff performance and ensure customers' satisfaction.
$22 - $25 an hour
Lead Customer Service Associate
Par Mar Stores —Chillicothe, OH
Valid state driver’s license and an insured vehicle. Reports to: Store Manager/Assistant Manager. As a Lead Customer Service Associate, you will help provide…
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Automotive Wholesale Team Lead

Carvana -
Elyria, OH

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Job Details

Qualifications

Optimizing workflow processes
Computer operation
Customer communication
Staff supervision
Strategic goal setting
Team member evaluation
Managing teams in a customer support role
Outdoor work experience
Computer literacy
Coaching
Employee relationship building
Performance feedback (performance evaluation method)
Team development
Driver's License
Professional development support
Driving
Team training
Mentoring
Process improvement planning
Task assignment
Analytics

Full Job Description

Position Overview:

This supervisory position manages a team of Wholesale Advocates to ensure that the daily operating procedures run smoothly and efficiently while working closely with the Wholesale Operations Manager. This position is not eligible for visa sponsorship.

What you'll be doing:

Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Actively train, manage and develop the team by providing in the moment coaching, feedback and mentorship related to operations and customer experience; regularly communicating and coaching employees.
Lead Associate Director, Area Manager and Operations Manager site visits and keep leaders up to speed on any changes occurring at the site level.
Work with leadership to define team objectives.
Generate, monitor and understand reports to support business needs while presenting to upper management.
Provide vision and guidance for site specific "Areas of Responsibility".
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Regularly participate in recruiting and communicating with external candidates.
Actively participate in the development and growth of the team.
Manage site operations, consumer outreach, employee development and a portfolio of non-retail vehicles.
Identify and make important strategic decisions within the scope of the role.
Serve as a subject matter expert on vehicle trade intake operations and validation procedures.
Address and effectively manage complex and sensitive customer- facing issues.
Monitor the transportation of all inbound and outbound wholesale inventory.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Manage daily workload and goals and create a strong and positive morale and spirit throughout the team.
Maintain site integrity by accurately tracking vehicles and ensuring regular upkeep of facilities.

What the Job Requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

Bachelor's Degree, or equivalent work experience, in the Automotive industry or similar field
5+ years work experience in a customer facing team environment
3+ years of leadership experience, hands-on leadership experience
Proven history of developing and coaching employees, driving performance through metrics
Prior experience with strategic planning, process improvement, operational analytics and guiding teams to exceed goals
Valid driver's license with a clean driving record, compliant with Company guidelines.
Ability to operate a computer and/or tablet
Ability to effectively delegate tasks to team members
Ability to work as a team player and interact with customers, managers and coworkers in a positive, professional and courteous manner
Ability to multitask, problem solve, and prioritize effectively
Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs
Ability to frequently drive
Ability to push and pull in an environment that could be cold, hot, wet or noisy
Ability to be around fumes or odors that are from vehicles under maintenance
Ability to work in various weather conditions such as: rain, snow, heat, etc

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Refine Your Search

lead customer service associate jobs in westlake oh

Automotive Wholesale Team Lead

Retail leader with strong emphasis on sales and customer service

Customer Service Lead

Lead CSR/Teller - Reservoir Place, Cleveland, OH - Full-Time

Customer Operations Lead

Lead Customer Service Representative

Lead Customer Service Associate

Solution Outcome Management Leader @Advizex (Remote)

Customer Service Sales Lead

Experience Team Lead

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