Top 40 Service excellence analyst Jobs in Westlake Oh

Customer Service Excellence Analyst
IMCD —Westlake, OH
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Dental insurance
- Vision insurance
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —Lorain, OH
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
3d
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —Cleveland, OH
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
3d
Pricing Analyst
IMCD —Westlake, OH
- Full-time
- Marketing
- Customer service
- Mid-level
3d
Business Analyst I, Underwriting
AmTrust Financial Services, Inc. —Cleveland, OH
- $49,000 - $73,000 a year
- Full-time
- Hybrid work
- Finance
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Application Security Associate/Analyst
Federal Reserve Bank of Cleveland —Cleveland, OH
- $73,400 - $102,300 a year
- Full-time
- Background check
- Master's degree
- Children
Workday HRIS Analyst
Equity Trust —Westlake, OH
- Full-time
- Hybrid work
- Mid-level
- Office
- SQL
Quick Apply
Quality Data Analyst
OhioGuidestone —Berea, OH
- Background check
- Computer science
- Clean driving record
- Continuing education credits
- Mileage reimbursement
Quick Apply
11d
Business Systems Analyst III
AmTrust Financial Services, Inc. —Cleveland, OH
- $76,600 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Children
- Health insurance
- Dental insurance
Business Analyst II, Operations
AmTrust Financial Services, Inc. —Cleveland, OH
- $61,500 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Finance
- Health insurance
- Dental insurance
Business Systems Analyst II
AmTrust Financial Services, Inc. —Cleveland, OH
- $58,500 - $90,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Cost Analyst
Stanley Black & Decker —Elyria, OH
- $62,200 - $100,200 a year
- Full-time
- Microsoft Excel
- Oracle
- Mid-level
- Wellness program
- Employee stock purchase plan
Analyst- Health and Benefits Consulting
WTW —Cleveland, OH
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Paid jury duty
- Health savings account
11d
Entry Level Support or Quality Assurance Analyst
Acumen Solutions, Inc —Cleveland, OH
- Office
- Bachelor's degree
- US work authorization
Quick Apply
Financial Analyst or Senior Financial Analyst - Plant Operational Excellence (Rancho Cucamonga, CA | Full Relocation Package Offered)
Augmentis —Cleveland, OH
- $90,000 - $130,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Relocation assistance
- 401(k) matching
Quick Apply
5d
Senior Business Analyst, Operations
AmTrust Financial Services, Inc. —Cleveland, OH
- $100,200 - $125,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Senior Process Analyst - Billing & Collections
Benesch Law —Cleveland, OH
- $91,000 - $121,000 a year
- Full-time
- Hybrid work
- 5 years
- Finance
- Analysis skills
- Work from home
Quick Apply
Economic Analyst I/II, Regional Analysis Group
Federal Reserve Bank of Cleveland —Cleveland, OH
- $90,500 - $139,200 a year
- Full-time
- Background check
- Mid-level
- Office
Compensation Analyst
CBIZ —Cleveland, OH
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level

I want to receive the latest job alert for service excellence analyst in westlake oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service excellence analyst jobs near westlake oh

Board Certified Behavior Analyst jobs in Cleveland, OH

Pricing Analyst jobs in Westlake, OH

Senior Business Analyst jobs in Cleveland, OH

Compensation Analyst jobs in Cleveland, OH

Application Analyst jobs in Cleveland, OH

Senior Billing Analyst jobs in Cleveland, OH

Customer Service Analyst jobs in Westlake, OH

Business Analyst jobs in Cleveland, OH

Benefits Consultant jobs in Cleveland, OH

Business Systems Analyst jobs in Cleveland, OH

Financial Analyst jobs in Cleveland, OH

Economic Analyst jobs in Cleveland, OH

Board Certified Behavior Analyst jobs in Alabama

Board Certified Behavior Analyst jobs in South Bend, IN

Certified Dietary Manager jobs in San Jose, CA

Board Certified Behavior Analyst jobs in Gwinnett County, GA

Board Certified Behavior Analyst jobs in Winston Salem, NC

Board Director jobs in Grand Rapids, MI

Pricing Analyst jobs in Catonsville, MD

Pricing Analyst jobs in Springfield, MO

Customer Service Excellence Analyst

IMCD -
Westlake, OH

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Vision insurance
Retirement plan

Qualifications

Customer service

Full Job Description

Customer Service Excellence Analyst

This role sits in our Westlake, Ohio office.

COMPANY BACKGROUND
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.

Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.

The Customer Service Excellence Analyst an individual contributor responsible for leading continuous improvement efforts and shaping the continuous improvement strategy across all Customer Service US. Driving initiatives for Customer Service Excellence while also supporting Operations Excellence in projects that help improve performance. Conducts, measures, and evaluates the effectiveness of training programs for achieving and maintaining compliance. The incumbent will be a key individual to ensure compliance with the Customer Service Policy.

Successful candidates will be responsible to:
Provide training to all customer service new hires and support successful onboarding
Assesses employee performance during training, and thereafter, to provide relevant coaching and development and ultimately to provide performance feedback to managers of employees
Partners with management on curriculum needs, for continuous improvement
Partner with management on new ideas and projects to improve and standardize operational performance
Responsible for implementation of Customer Service Excellence initiatives such as: Process improvements, Standard Operating Procedures, Playbook revisions, NCR Process Management
Collaborates with Americas Excellence on application improvement projects to increase efficiencies
Works closely with management to assess performance gaps and key drivers and recommends training solutions and other related strategies for enhancing best practices
Collaborates with management to define business and performance objectives for all relevant training initiatives
Provides coverage to customer service when needed to support team and limit disruptions to customers and commercial team members
Develops, defines success metrics; measures and evaluates the effectiveness of training in achieving desired outcomes
Keeps abreast of current learning and performance strategies, delivery methods, and techniques
Facilitates training and evaluates impact of training on Customer Service effectiveness
Focus on improvement strategies and plans to maximize productivity

Skills:
Ability to communicate orally and in writing in a clear and straightforward manner at all levels
Ability to maintain confidentiality of information
Ability to make decisions and solve problems while working under pressure
Ability to operate personal computers, spreadsheet application, database, windows, video creation technology, other technology
Ability to prioritize/organize effectively, managing multiple projects and meeting target deadlines
Ability to show judgment and initiative and to accomplish job duties
Collaborates and coordinates activities with management, with team, and across the function(s)

Required Qualifications:
Associate’s degree or 5 years equivalent customer service experience
Training experience
Proven track record of delivering excellent customer experience

Desired Qualifications:
Bachelor’s degree in business management or education
Experience writing standard operating procedures (SOP)
Project management experience

Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficienc
Teamwork Orientation

Supervisory Responsibility:
This position has supervisory responsibility during new hire training program.

Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.

Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.

Travel
Some travel is expected for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we’d love to hear from you. We’re looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you’ll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you’ll have the freedom to make your own mark. We’re rooted in chemistry and specialty ingredients – yet operate like a professional services firm. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index. A successful candidate’s actual compensation will be determined after considering factors such as work history, experience, skill set, and education. This does not include the value of IMCD’s benefits package, which offers bonus eligibility, healthcare, dental, vision, retirement plans, and additional programs designed to support employee well-being.

Apply Now

Refine Your Search

service excellence analyst jobs in westlake oh

Customer Service Excellence Analyst

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

Pricing Analyst

Business Analyst I, Underwriting

Application Security Associate/Analyst

Workday HRIS Analyst

Quality Data Analyst

Business Systems Analyst III

Business Analyst II, Operations

Business Systems Analyst II

Cyber Security Analyst I

Cost Analyst

Analyst- Health and Benefits Consulting

Entry Level Support or Quality Assurance Analyst

Financial Analyst or Senior Financial Analyst - Plant Operational Excellence (Rancho Cucamonga, CA | Full Relocation Package Offered)

Senior Business Analyst, Operations

Senior Process Analyst - Billing & Collections

Economic Analyst I/II, Regional Analysis Group

Compensation Analyst

I want to receive the latest job alert for service excellence analyst in westlake oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected