Position Summary:
HPG Brands, a supplier of promotional advertising products, is seeking an experienced and highly motivated NetSuite ERP System Administrator to join our ITS team. As a NetSuite ERP Administrator, you will play a crucial role in ensuring the smooth operation and optimization of our NetSuite ERP system. You will be responsible for resolving help desk tickets, translating complex business requirements into actionable solutions, deploying custom solutions, and participating in project management activities. The ideal candidate will have hands-on experience with NetSuite configuration and administration, particularly within the manufacturing industry.
This is a full-time, 100% remote position offering salary, employee health and dental benefits, 401(k), and applicable business expenses. The position requires bilingual proficiency in Spanish and English and the ability to travel internationally to support HPG Brands' operations in the United States, Mexico, and Canada. Candidates must have a valid, active passport and be able to travel internationally as needed.
Key Responsibilities: The key responsibilities or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
- Resolve help desk tickets from end-users within the company, ensuring satisfaction with the resolutions provided and identifying opportunities for further growth.
- Identify, document, and translate complex business requirements and processes into actionable solutions within the NetSuite ERP system.
- Work closely with developers to deploy custom solutions tailored to the company's specific needs.
- Participate in project management activities such as status meetings, planning, work breakdown, and change control to ensure successful implementation of NetSuite solutions.
- Configure NetSuite modules, SuiteFlow/workflows, saved searches, reports, and data management functionalities to optimize system performance and meet business needs.
- Provide training to administrators and end-users, write use cases, and perform and assist users with User Acceptance Testing (UAT) to ensure smooth adoption of NetSuite solutions.
- Collaborate with cross-functional teams to streamline business processes and improve efficiency through the effective use of NetSuite.
Required Qualifications:
Education and Experience: or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the key responsibilities of the job.
- 5+ years of hands-on experience in NetSuite configuration and administration.
- Proven experience working with and implementing NetSuite in the manufacturing industry.
- Demonstrated experience in delivering custom NetSuite solutions, configuring NetSuite modules, Advanced SuiteFlow/workflows, saved searches, reports, and data management.
- Experience in training administrators and end-users, writing use cases, and performing and assisting users with UAT.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Must be bilingual (Spanish & English)
- Techno-functional is a plus, but not needed
- Techno-functional system integration experience using SuiteTalk, RESTlets and/or Suitelets is a plus, but not needed.
Physical and Mental Requirements
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions and responsibilities.
Physical Skills:
- The demands are in the nature to stand, sit, and move within the office
- Utilization of office equipment and the capacity to lift up to 20 pounds
- Duties may involve hand-eye coordination and physical dexterity
- An ability to read, see, and differentiate between colors is not necessary
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer, as needs of the employer and requirements of the job change.
EEO Statement:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
