Top 1 Mailroom manager Jobs in White Plains, Ny

Service Manager - Mailroom operations
XBP Global —New York, NY
- $110,000 - $125,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Computer literacy
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Asst. Site Manager - High Volume Mail/Scanning
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Service Manager - Mailroom operations

XBP Global -
New York, NY

Quick Apply

Job Details

Full-time
$110,000 - $125,000 a year

Qualifications

Performance reviews
Vendor relationship building
Strategic management
Microsoft Outlook
Computer literacy
Team development
Client services
Client management
Revenue target achievement
ServiceNow
Stakeholder analysis
Video conferences (communication methods)
Business operations
Data-driven decision making
Stakeholder relationship building
Operational budget management

Full Job Description

Service Delivery Manager 4

About the Role:

As a Service Delivery Manager 4, you will be responsible for overseeing the delivery of high-quality services to our clients, ensuring their satisfaction and success. You will lead a team of service delivery professionals, develop and implement service strategies, and collaborate with internal stakeholders to optimize service delivery processes. This role requires strong leadership skills, strategic thinking, and a commitment to delivering exceptional service to our clients.

Essential Job Responsibilities:

Lead and manage the end-to-end delivery of services to assigned clients, ensuring alignment with their business goals, objectives, and requirements
Develop and implement service delivery strategies, plans, and initiatives to meet client needs, drive value, and enhance overall satisfaction
Manage a team of service delivery professionals, providing coaching, mentoring, and guidance to optimize performance and achieve business goals
Collaborate with cross-functional teams, including sales, operations, and support, to ensure seamless service delivery and address client needs effectively
Establish and maintain strong relationships with key stakeholders, including clients, vendors, and internal teams, to foster collaboration and drive success
Define and monitor key performance indicators (KPIs), service level agreements (SLAs), and metrics to measure service performance and identify areas for improvement
Conduct regular service reviews and meetings with clients to review performance, address issues, and identify opportunities for service enhancements
Drive continuous improvement initiatives to optimize service delivery processes, increase efficiency, and enhance customer satisfaction
Adhere to Compliance requirements and SOX Reporting
Manage service delivery projects and initiatives, ensuring timely delivery, quality outcomes, and adherence to budget and scope
Identify risks and issues impacting service delivery and develop mitigation plans to address them proactively and minimize disruptions
Prepare and present regular reports, updates, and insights to senior management and clients, summarizing service performance, achievements, and areas for improvement
Stay informed about industry trends, emerging technologies, and best practices in service management, incorporating relevant insights into service delivery strategies and processes
Foster a culture of accountability, collaboration, and continuous improvement within the service delivery organization, driving employee engagement and development
Support and review internal Billing, client invoicing
Remote site management
Demonstrate commitment to company efforts to achieve a diverse workforce
Sound judgment and logical decision-making to meet expectations of project scope and deadlines
Contribution and delivery of Quarterly Business Reviews

Qualifications:

Bachelor's degree in business administration, business management, or a related field (or an equivalent combination of education and relevant experience)
Minimum of 7-10 years of experience in service delivery management, client relationship management, or a related field, preferably in the Mail services industry
Proven track record of successfully managing complex client relationships, leading service delivery teams, and delivering services to meet client expectations and SLAs
Strong leadership and management skills, with the ability to inspire and motivate teams to achieve excellence and drive results supporting a Team-based philosophy
Excellent communication and interpersonal skills, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels
Deep understanding of service management principles and industry best practices for service delivery
Experience with service management tools and systems, such as ServiceNow or similar platforms
Strong problem-solving skills and analytical abilities, with the ability to analyze complex issues, identify root causes, and develop effective solutions
Ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic environment
Commitment to delivering exceptional service quality, driving continuous improvement, and exceeding client expectations
Ability to work in a demanding, client-focused, team environment
Proven experience in achieving financial goals related to revenue and profitability and budgetary management (P&L, Budgeting, etc.,)
Experience in Mail Management (Security Screening, USPS, Meter & Postage Management, Third Party Courier) is preferred
Vendor Management a plus
Professional client facing engagements
Ability to work independently
Self-Starter, takes initiatives
Strong sense of urgency
Strategic and forward thinking and planning
Multi-task on several application platforms
Flexible to the needs to the team and client
Computer proficiency: MS Word/ Excel/PowerPoint/Outlook/Google Environment/Zoom or similar programs

"The pay range for this position starts at $110,000 - $125,000 annually ; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

Application Question(s):

How many years of experience do you have leading end-to-end service delivery for enterprise or key business clients?

Experience:

Mail Management : 5 years (Preferred)

Work Location: In person

Quick Apply

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mailroom manager jobs in white plains, ny

Service Manager - Mailroom operations

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