Top 19 Inbound call center Jobs in Williamsburg, Ky

Customer Service Representative - Tennova Primary Care - Lafollette
LaFollette Medical Center —LaFollette, TN
- Full-time
- Primary Care
- Research
- Administrative experience
- Health insurance
- Dental insurance
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8d

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Customer Service Representative - Tennova Primary Care - Lafollette
LaFollette Medical Center —LaFollette, TN
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
Quick Apply
8d

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Customer Service Representative - HVAC
The Habegger Corporation —Columbus, OH
Answer inbound calls promptly and professionally, addressing customer inquiries related to HVAC products and services.
$43,000 - $45,000 a year
Quick Apply
13d
Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
18h

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Customer Service Representative - Tennova Primary Care - Lafollette

LaFollette Medical Center -
LaFollette, TN

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Live chat
Customer records maintenance
Customer relationship building
Email customer support
Texting/chatbox tools
Phone communication
Client rapport building
Client inquiry handling
In-person customer service
De-escalation techniques
Conflict de-escalation
Research
Financial issue resolution
Administrative experience
Client database systems
Internal employee customer service
Customer engagement
Help desk systems
ServiceNow
Communications
Telephone systems
Billing issue inquiries
Productivity software
1 year
Customer information system software
Cross-functional collaboration
Business
Associate's degree
Communication skills
Invoice dispute resolution

Full Job Description

Why Join Us?

Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Mean

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience.
Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Associate Degree or coursework in Business, Communications, or a related field preferred
1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills and Abilities

Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
Strong verbal and written communication skills, ensuring clear and professional interactions.
Ability to handle high call volumes and multi-task across different customer service platforms.
Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
Proficiency in customer service software, CRM systems, and Microsoft Office applications.
Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
Strong attention to detail in data entry, documentation, and customer interactions.
Ability to work independently and as part of a collaborative team in a fast-paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

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inbound call center jobs in williamsburg, ky

Customer Service Representative - Tennova Primary Care - Lafollette

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