Top 18 Front desk supervisor Jobs in Williamsburg, Va

Guest Services Agent
Spinnaker Resorts —Williamsburg, VA
- $17 an hour
- Overtime
- Writing skills
- High school diploma or GED
- Conflict management
- Paid holidays
- Health insurance
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7d
Front Desk Attendant - Williamsburg Lodge
Colonial Williamsburg Foundation —Williamsburg, VA
- $20.17 an hour
- Weekends as needed
- High school diploma or GED
- Organizational skills
- Communication skills
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Front Desk Supervisor $19.00
Kingsmill Resort —Williamsburg, VA
- $19 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
Quick Apply
Front Desk Supervisor
Residence Inn by Marriott - Williamsburg —Williamsburg, VA
- $18 - $20 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
Front Office Manager
Holiday Inn and Suites Gateway —Williamsburg, VA
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
Quick Apply
8d
Front Desk Receptionist Gloucester & Williamsburg Offices
Hampton Roads Otolaryngology Assoc —Williamsburg, VA
- Monday to Friday
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Guest Service Agent
Homewood Suites —Williamsburg, VA
- Full-time
- Microsoft Outlook
- Computer literacy
- English
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Guest Service Agent
Holiday Inn and Suites Gateway —Williamsburg, VA
- Microsoft Outlook
- Computer literacy
- English
Quick Apply
Supervisor Front Desk (2nd Shift)
Hilton Grand Vacations —Williamsburg, VA
- $17 - $18 an hour
- Basic math
- Mid-level
- 3 years
- Employee stock purchase plan
- Health insurance
Front Desk Associate
LTD Hospitality Group —Williamsburg, VA
- $15.00 - $16.50 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Guest Service Agent
SpringHill Suites by Marriott - Williamsburg —Williamsburg, VA
- $15 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Hersha Hospitality Management, LP —Williamsburg, VA
- $15 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
MCR Hotels —Newport News, VA
- $15.50 - $16.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate
Holiday Inn City Center Newport News —Newport News, VA
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
9d
Gate Attendant
Spinnaker Resorts —Williamsburg, VA
- $17 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Medical Receptionist
Obstetrics & Gynecology Associates of Hampton —Hampton, VA
- $25,000 - $45,000 a year
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Copy of Front Desk Receptionist Gloucester & Williamsburg Offices
Hampton Roads Otolaryngology Assoc —Hampton, VA
- Monday to Friday
- High school diploma or GED
- 1 year
- Entry level
Quick Apply

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Front Desk Attendant
Colonial Williamsburg Company —Williamsburg, VA
Some front desk or guest relations experience preferred. The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office…
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Front Desk Attendant - Williamsburg Woodlands
Colonial Williamsburg Foundation —Williamsburg, VA
Some front desk or guest relations experience preferred. The Front Desk Attendant assists guests efficiently, courteously and professionally in all front office…
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Guest Services Agent

Spinnaker Resorts -
Williamsburg, VA

Quick Apply

Job Details

Full-time
$17 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership
Flexible schedule
Life insurance

Qualifications

Computer operation
Writing skills
Employee relationship building
Conflict management
Desktop applications
Computer skills

Full Job Description

DEPARTMENT: King's Creek Front Desk

TITLE: Guest Services Agent

CATEGORY: Non-Exempt

REPORTS TO: Front Desk Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY:

The Guest Service Agent represents SDC Properties who provides exceptional owners/guests’ service by managing check-ins, check-outs, and inquiries. Responsibilities include handling reservations, processing payments, coordinating room assignments, dispatching maintenance and housekeeping work order requests, and offering information on resort amenities. The role also involves monitoring villas’ availability, managing emergency procedures, and ensuring guest satisfaction. Additionally, the agent assists with administrative tasks, maintains a professional environment, and collaborates with management to ensure smooth operations. Strong communication skills and a commitment to service excellence are essential.

DUTIES AND RESPONSIBILITIES:

Greet and assist owners/guests with check-in, check-out, and general inquiries while exhibiting a positive attitude, friendly demeanor, and professional appearance to all owners/guests, ensuring a high level of guest satisfaction.
Provide information on resort amenities, activities, and local attractions to enhance the guest experience.
Monitor and update resort systems for room availability and bookings, process payments, and update owners/guests’ information in the SPI “property management system”.
Address owners/guests’ requests, complaints, and concerns promptly, ensuring satisfaction and resolving issues within scope of authority.
Coordinate room assignments based on guest preferences and resort standards.
Stay up to date on unit statuses and follow up with owners/guests to ensure satisfaction by doing courtesy call.
Dispatch maintenance and housekeeping work orders by using HOTSOS system to address owners/guests’ needs, facility issues, and update housekeeping reports.
Facilitate clear communication between the front desk and other departments to ensure seamless service.
Assist with emergency response by coordinating with security, management, and emergency services as needed.
Maintain owners/guests’ records securely, ensuring confidentiality and compliance with SDC Properties policies.
Assist with administrative tasks, including phone calls, emails, and general communication.
Ensure a clean and organized front desk area to create a professional guest environment.
Collaborate with Front Desk Manager and Supervisors to maintain efficient and accurate operations.
Assist other departments, including cleaning the Aquatic Center and distributing pool towels as required.
Enforce uniform standards and high service excellence, striving for a 4.7 or higher rating on comments cards and RCI standards.
Perform additional duties as assigned by the supervisor to address business needs.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

High School Diploma or GED required. Significant related experience may substitute for education.
At least one (1) years of customer service experience.
Knowledge of dispatch procedures and resort management systems (e.g., SPI, HOTSOS), preferred.
Basic knowledge of vacation ownership, travel exchange companies, resort services, activities, and local attractions to assist guests.
Demonstrated knowledge of computers and their various software applications required.
Knowledge of standard office practices, procedures, routines, and equipment.
Strong attention to detail.
Ability to communicate effectively, both verbally and in writing.
Ability to establish and maintain effective working relationships with peers, employees, and management.
Ability to exhibit excellent guest relations skills.
Ability to deal effectively with conflict and manage difficult guest relation situations.
Ability to multi-task and effectively perform duties.
Ability to accept new and changing responsibilities.

OPTIONAL SKILLS A PLUS:

Knowledge of Spinnaker Resorts and or the timeshare industry

WORKING CONDITIONS AND ENVIRONMENT:

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in a Guest Services setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 40 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information.

Working Conditions:

Full time position: varied work schedules to include evening, night, holiday, and weekend hours. Occasional overtime may be required based on business demands and inclement weather.

Environment:

Work is performed primarily in a fast-paced environment with frequent interruptions.

BENEFITS (if eligible)

Weekly Pay and Direct Deposit
Health Insurance (Medical/Vision/Dental)
Company-Paid Life Insurance
Paid Time Off (PTO) Program
Paid Vacation and Holiday Pay
401 (K) Retirement Plan with a Company Match (based on eligibility)
Employee Wellness Programs
Fitness Center Reimbursement
Ongoing Professional Development Opportunities
Employee Family & Friends Discounted Stays
Various Employee Discounts (Local Businesses and National Retailers)
Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
Company-Supplied Uniforms and Equipment (Applicable Positions)
Flexible Work Schedules

Quick Apply

Refine Your Search

front desk supervisor jobs in williamsburg, va

Guest Services Agent

Front Desk Attendant - Williamsburg Lodge

Front Desk Supervisor $19.00

Front Desk Supervisor

Front Office Manager

Front Desk Receptionist Gloucester & Williamsburg Offices

Guest Service Agent

Guest Service Agent

Supervisor Front Desk (2nd Shift)

Front Desk Associate

Guest Service Agent

Guest Service Agent

Front Desk Agent

Front Desk Associate

Gate Attendant

Medical Receptionist

Copy of Front Desk Receptionist Gloucester & Williamsburg Offices

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