Top 8 It help desk technician Jobs in Williamsville Ny

Help Desk Support Technician
SAIC —Buffalo, NY
- $40,001 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
4d
Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
Technology Field Technician
West Herr Automotive Group —Orchard Park, NY
- $25.00 - $29.81 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for it help desk technician jobs.

IT Support Specialist
CPEG Buffalo LLC —Tonawanda, NY
Bachelor's degree in Computer Science or related field and two (2) to four (4) years of IT experience in manufacturing, engineering or related industry;
$65,000 - $75,000 a year
Quick Apply
IT Services Supervisor – Endpoint Management
WithumSmith+Brown —Buffalo, NY
This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving…
$90,000 - $115,000 a year
Quick Apply
4d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk technician in williamsville ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk technician jobs near williamsville ny

Help Desk Support Technician

SAIC -
Buffalo, NY

Apply Now

Job Details

Full-time
$40,001 - $80,000 a year
4 days ago

Qualifications

Customer communication
Enterprise software
IT department experience

Full Job Description

Job ID: 2615009

Location: Buffalo, NY, US

Date Posted: 2026-07-28

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

We are seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate would possess a Public Trust clearance and would serve as the primary escalation point for advanced troubleshooting and ensure seamless end-user support.

Core Competencies

Technical Knowledge – Solid grasp of OS, hardware, enterprise apps, and networking basics.
Troubleshooting – Diagnose, escalate, and resolve advanced technical issues.
Customer Service – Communicate clearly and professionally with end users.
Sense of Urgency – Prioritize critical issues, meet SLAs.
Documentation – Write clear ticket journal notes and closure details for transparency.
SOP Adherence – Consistently follow standardized procedures for ticket handling.
Collaboration – Work effectively with Tier 1, peers, and escalation teams.
Adaptability – Adjust quickly to new technologies and shifting priorities.
Attention to Detail – Ensure accuracy and completeness in tickets, notes, and resolutions.

Key Responsibilities & Essential Duties:

Resolve escalated tickets for hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Support enterprise applications and user account access.
Assist with upgrades, patching, and rollouts.
Write clear and complete ticket journal notes and closure comments.
Follow standardized SOPs for ticket triage, escalation, and resolution.
Maintain and update knowledge base articles for repeatable fixes.
Collaborate with system admins, network, and application teams for escalations.
Deliver excellent customer service while ensuring timely issue resolution.

Qualifications

Required:

Associate’s degree or higher in IT, Computer Science, or related field, or equivalent experience.
Advanced understanding of enterprise systems, networks, and applications.
2–4 years of experience in technical support or IT operations.
Excellent written and verbal communication skills.

Preferred:

CompTIA A+, or other relevant certifications.
Experience with ITSM tools, ticketing systems, and enterprise applications.
Familiarity with multiple platforms (Windows, MacOS, Linux.)
Ability to analyze recurring issues and recommend process improvements.

Required Clearances/ Certifications:

Authorized to work in the U.S.
Must be able to acquire Public Trust Clearance.

Work Environment / Location Expectations:

Primarily onsite with possible hybrid options depending on business needs.
Standard office environment with occasional lifting of IT equipment (up to 25 lbs.)
Minimal travel required.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Apply Now

Refine Your Search

it help desk technician jobs in williamsville ny

Help Desk Support Technician

Temporary IT Service Desk Technician

Help Desk L1 Tech In-Person Local to Buffalo, NY

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk Technician II

Technology Field Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk technician in williamsville ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected